Emma D.

DO NOT ORDER FROM HERE! I also got caught up in the shops scam of under-valuing Uggs on their parcel, hence my boots being seized by customs. I was suspicious of this company after receiving no confirmation of order e mail but had luckily saved the website order form on my laptop. Later I realised how lucky when I filed a claim through Paypal, who wanted proof of purchase. They also wanted copies of the letters I received from Customs to say my boots had been seized due to incorrect labelling by the sender! (They had labelled them as $30 boots- I paid $120). I sent a few ranting e mails to the company who were not at all helpful in trying to sort the problem and said it was nothing to do with them- as far as they were concerned they'd posted the boots and that was that!
I ordered my boots at the beginning of November and my story ends today (16th January). It also has a happy ending as I eventually got a full refund from the company through Paypal! Hooray! I have been to the Ugg boot store in Covent Garden and bought the genuiine article today. I advise anyone who is thinking of using this website to NOT use it- pay a little extra and buy the genuine article. Don't be conned like I was...:-(