I foolishly ordered boots ffrom them (UggBoots) for a Christmas gift for my sister, twice, and both times I did not receive the product. What gave me a red flag was that I never received an email confirmation from either Paypal or Uggs boots. In the end. I lost $99, and never received the boots. The email contact person was some name, Xian Zheng. I will never... ever... buy from them again; not will I use Paypal anymore, since they sided with the seller for some reason, despite that I never received an email confirmation from them either. This was actually the worst online buying experience I've ever had in 15 years, as I'm not a complainer and have always been diplomatic/fair in my online purchases. I'd add pictures... but WHAT PICTURES?! I never received the product... TWICE!