Like so many others I also ordered a pair of children's uggs on February 4th and still no sign. They were a present for my 7 year old niece and god child who has contacted me several times since her birthday February 24 asking for them. I contacted the company with my order number, twice and only got an automatic reply. I am disgusted with the non existent service and appalled to read that several reviewers found the products of poor quality and described them as fakes. Do not use this web site you will be disappointed.