I ordered 2 pairs of Ugg boots as Christmas presents. They kept telling me they were on the way. Well 2 days after Christmas I only received one pair of the boots and they were ripped inside. I never received (but paid for) the 2nd pair! Paypal was no help because the purchase wasn't thru ebay. I not only received a damaged pair of boots, I never received my full order. I WAS TOTALLY RIPPED OFF. Never buy anything from this website they are horrible!