Uber Eats

I have been a loyal Uber Eats customer for some time now. I have not used their competitors. In the past, although there were often issues with deliveries the Uber Customer Service was excellent and they were quick to rectify any problems. Not any more. Recently I have had a couple of very botched orders, both of which Uber have refused to address. Yesterday was the straw that broke the camel's back for me and the reason I will no longer use Uber deliveries moving forward.
I placed an order for a food delivery from MacDonalds. Three different Uber delivery drivers accepted the order and actually travelled to the restaurant (I watched each car travel to the store via the app tracking). But each time upon arriving at the restaurant the driver cancelled the job. I have no idea what was going on there. Finally, after the third driver cancelled and my delivery time jumped forward another hour I decided to cancel. I could not wait any longer. It had already been an hour as it was. There was no driver on the job at this time. Uber then proceeded to charge me for the entire order (including "compensation for the delivery driver", who never did the job and wasn't currently assigned!). I rang MacDonalds directly to check what was going on. They informed me my order had been sitting on their bench for an hour and no driver had been there. So I was forced to pack my two sick kids in the car and drive to the restaurant myself. I collected my cold, soggy "hot" cakes and hash brown and my cold, curdled coffee and returned home. The coffee was tipped down the sink and the inedible soggy food was also disposed of. This is not MacDonalds fault. But what in earth was Uber doing? I contacted Uber to ask for a refund of my $27 and they declined telling me ". Does not meet criteria for a refund based on the information I provided". What doesn't meet their criteria? The customer having to drive down and collect the order themselves? Or the Uber incompetency where three seperate drivers failed to collect an order which was ultimately inedible. I'm furious to pay nearly $30 for this disgusting "service" and this is typical of Uber's business practice of late. Hence the reason I do not recommend Uber Eats and will be using Menu Log or Door Dash from now on.

On 5/30/23 we order a bill amount of $120+ through Uber Eats from a local restaurant.
Per usual, it was assigned to a driver who sat outside the restaurant for 10-15 minutes "picking up our order" before cancelling.
We were then assigned a new driver.
That new driver came and he delivered ONLY lemonade.
When we asked him what happened, he said the restaurant told him, "a different Uber driver picked up the food."
Called the restaurant, they confirmed his story. Nobody could or wanted to help refund or remedy the situation.
So I paid for the dinner AGAIN & we called Uber Eats customer service.
They took a WHOLE $#*! REPORT, told me I'd be contact directly by a representative in 24/48 hours and a refund would occur to the original payment method on file.
I've watched every day since then and have yet to 1) get a call back or 2) see a refund.
6/12/23: I called Uber customer service to f/u. They want to tell me that they see I spoke to someone but that someone only mentioned giving us a call back, NOT issuing a refund. So because this is over 8 hours old, THEY WILL NOT REFUND THE MONEY.
I asked to speak or be transferred to a supervisor - but told there were none and I'd have to be called back.
I asked to speak to the supervisor - told that I'd get the exact same answer about not refunding my money.
I asked to speak to the supervisor - and was told that "I can file a complaint against the driver through a different department".
I told her the issue isn't with the driver, it's with Uber. It's their employee that stole my food, it's their customer service team who incorrectly told me one think while documentating something entirely different. It's their department who is JUSTIFYING a driver STEALING $120+ of food from a customer and NOT FIXING THE PROBLEM.
They claim they'll call me today. They claim I'll speak to someone who has their head pulled from their $#*!. And they claim I will NOT receive a refund.

Took 2 1/2 hours for my food to arrive … Called customer service and they were NO HELP! NEVER AGAIN ….

Never used the service but have to say, 99% certain I will NEVER use it based on the stupid tv commercials.

UBER PAYS NO ATTENTION TO THE QUALITY OF THE FOOD. JUSY BUY AND GOOD LUCK. OPOOR QUALITY GUARANTEED

TRIED THEM 6 TIME, THEN GAVE UP

I was a loyal customer and I will say this has nothing to do with the hard working people who drive for this "Company". Long story short... I order pizza at 10:20 PM and was estimated to get it at 10:50 PM. I understand thats a soft time because they can never be exact. They changed to delivery time 3 different times now to 11:30 PM. I contacted UberEats chat and they offered to cancel my order but offered no other information. I said yes cancel my order and then they said "Order cancelled, you will be charged a $17 fee". During the chat and when they offered to cancel my order they never once said anything about a fee to cancel. I contacted them again and asked to be reimbursed because they are the ones who offered to cancel but never told me about a fee before i accepted plus they are the ones who did not have a driver available to pick up the food. They stated It was well within the estimated time frame and that they would not refund me. I asked to speak to a supervisor several times to which they refused and stated they can no longer help me and ended the chat. I started another chat and was lucky enough to get the same person by the name of Deepak. I stated that was unprofessional that he ended the chat and also for refusing to let me speak to a supervisor. I provided Deepak with screen shots of the chat and it clearly showed that they never once said anything about a a fee before THEY asked me if i wanted to cancel. Then I showed them another screen shot that clearly showed that my delivery time changed 3 different times which proves it was well over the time frame window which makes them response able for taking orders when they clearly know they dont have enough drivers in the area to meet the estimated time frame of delivery. Again he refused to let me speak to a supervisor until i threatened to post all screen shot of the messages and changed time frames to social media at which point (I assume) a supervisor entered the chat and finally gave me a refund. I had to spend more than an hour trying to get a refund for a problem that was clearly created by them. I WAS a a regular customer of uber eats but I can no longer support a "company" that makes it difficult for a customer to get a refund for a problem that they clearly made. I hate not to support the hard working uber drivers but I just can't support the greed this place showed me today.

I have been ordering from uber almost daily, but after the last experience, I'm done with them...

I'm done with this site, I gave it about 10-15 chances and they just don't improve...

Only sons born to $#*!es...born for Illegal affairs...Son of $#*!es...Will order in Uber Eats...

Hicimos un pedido a Goiko. Cuando voy a comprobar el seguimiento del pedido me doy cuenta de que aparece como "pedido completado". El pedido no había llegado y nos quedamos sin comida y sin dinero. Reclamé y me dieron un crédito para futuras compras en la app. Les dije que no estaba interesado en el crédito, que quería el reembolso. Es muy difícil contactar con ellos y reclamar irregularidades como estas.

Uber Eats Arianna su conductora no entrega la comida pone el pedido como entregado y cuando haces el reclsmo dice en 6 dias habiles dan respuesta.Es decir robo directo a lo clientes.Con cuidado usuarios.

Wij hebben 2 keer besteld bij Uber Eats en nooit ons eten aangekregen. We hadden wel betaald maar het eten is op een volledig verkeerd adres geleverd. Wij krijgen het niet terug betaald. Ook de zogezegde korting werken nooit.
Ze zijn nu 8 klanten kwijt en er zullen er nog volgen!
1 ster is nog teveel, eigenlijk wou ik geen enkele ster geven.

Katastophale Kommunikation!
Katastophale Kommunikation!

Das Unternehmen UberEATS ist über die auf den eigenen Webseiten publizierten email Adressen offenbar nicht erreichbar!

Stattdessen erhält man automatisierte / standardisierte Rückantworten, die zwar eine zeitnahe Kontaktaufnahme des 'Kundendienst-Teams' ankündigen, zu der es aber nie kommt!

Offenbar scheut das Unternehmen den ernst gemeinten Austausch mit seinen Kunden!

Alles sehr kundenunfreundlich und sehr ärgerlich!

J'ai reçu le mauvais article, j'ai contacté Uber pour leur faire part, ils n'ont rien voulu savoir
La seule chose qu'ils m'ont dit c'est je comprends
Et c'est tout
Genre on s'en fou

Entregaron la comida DOS VECES en una casa que no era la mia, no me reembolsaron el segundo envio y me quede sin comer. Las fotos NO ES MI CASA. Llevo anos recibiendo los pedidos en MI DIRECCION.

Essen liegt über ein stunde im Lokal bereit zur Abholung. Trotz Stornierung voll berechnet. Nie wieder

If anyone wants to order food using uber eats, don't! If I could select zero stars, I would have.
I placed an order via uber eats. After getting the order and checking the content I noticed that an item was missing. The place I ordered from even wrote it on the ticket.
When contacting uber eats, sending them a photo of the ticket, and what seemed like mailing with a robot, they refused to reimburse me for the missing item and considered the matter closed. I am furious.They just took my money without anything in return.

They use to be good but their service a has really gone down hill, always late lately which means cold and soggy food, I have had items missing from my order and sometimes the order has been delivered to the wrong address, their customer service number literally has been disconnected and their online chat is just automated non help