Uber Eats

Uber Eats won't honor a cancelation 15 seconds after placing an order. Was basically told to pound sand.

Cold food ( Due to drivers picking up more than 1 order) customer service is non existant, company cares not a jot.

I'm learning to hate the service Uber Eats provides. It starts from the beginning of the experience. As you are considering where to order from Uber Eats tells you a window of time that this particular restaurant can fill your order. Every time i have placed an order the delivery window comes back as longer than advertised. I have never appreciated a "bait and switch" but if I'm hungry and the additional time isn't completely aggravating wont cancel my order. Tonight started with these familiar annoyances...and then got worse! Ten minutes after placing my order I get an announcement on the app, "Oops there has been a problem." No other details and the latest delivery time has gone from 10 minutes longer than advertised to 37 minutes longer than advertised when I ordered. I tried to get through to a human via the app on my phone. That process is needlessly annoying and did nothing to encourage me to be calm as I waited for 15 additional minutes after the app said I was being connected to a customer service rep! Why is it that Uber Eats doesn't seem to understand that if a customer is angry enough to contact customer service it is in the company's best interest not to create an experience that adds to the customer's sense of being poorly served. The customer service rep on the app stopped responding after a few questions leaving me without answers, satisfaction or enough time remaining to cancel my order. So food arrived 57 minutes after ordering instead of 20 and what was delivered came in damaged packaging and ice cold...which would have been fine if I'd ordered ice cream but I'd ordered a hot meal. I don't know who will read this review but if you are anything like me you see no reason to be charged for the privilege of being told substandard and ineffectual delivery service is worth the expense because it allows you to order something other than pizza or Chinese food. Uber Eats, if you are listening or reading, the service you currently provide is not at all worth the fees you charge and if it were possible to launch legal action over your bait and switch tactics at the time of ordering I would be very happy to meet your lawyers in court. As it is I must be satisfied with writing this review and then copying it to every online forum I can find.

Twice I have used Uber Eats and both times I was charges twice for my meal. I will not use Uber Eats again.

I placed an order on 01/14/2022 for Bed bath and beyond, order #567C9. I received few damaged, wrong, and missing items. So the WHOLE order was messed up! I complained to Uber eats customer service and they said I wasn't eligible for a refund! How? I've only had 2 previous refunds! I'm guessing they're counting the fact that I had 2 other orders that were CANCELLED by UBER because the store was out of stock! So they can't hold that against me since they were the ones to cancel! Uber eats tried to offer me UBER CASH but I REFUSED because that's not how I paid for my order! I paid for my order with MY HARD EARNED MONEY! I didn't pay with Uber cash! SO I EXPECT MY REFUND BACK TO MY ORIGINAL FORM OF PAYMENT! Uber eats wants to give me Uber cash so I can spend the money with them again instead of refunding me by my original form of payment. THIS IS FRAUD AND THEFT! They want to wrongfully keep my money by any means possible! How is it I'm eligible for Uber cash but not to my original form of payment? Because Uber knows they in the wrong and they don't want to do right by the customer! UBER EATS IS A FRAUDULENT COMPANY AND IS REFUSING TO REFUND ME!

I placed an pizza order and went through with Uber eats. Well a driver picked up my order then midway changed their mind. So another driver picked up order and for some reason my order was delivered to the wrong address. Mind you it had been an hour and an half by now. I callled the Uber driver she told me where she was bc that's the address that was with my order which is bull$#*!. So I told the Uber driver I would just meet her where she was bc by that time it was going on two hours. On my way to the location the driver calls back saying they have my right address and w was headed to my house. Straight bull$#*!. So I called Uber eats customer service explained my situation and they were one rude as hell and refused to give me a refund or any apology they stated that my food was delivered in a timely manner and couldn't refund me my money. I also told them two hours after waiting for my food it was cold as $#*! and still no apologies no money back no nothing. $#*! UBER EATS THEY SUCK AND I WILL BE REPORTING THEM TO THE BBB. I WILL NO LONGER USE YOUR SERVICE

When Uber Eats first started you could order restaurant quality food. Now I feel like restaurants can give you anything and there is no recourse. The amount of crappy thrown together food I get is just disgusting. I ordered Outback surf and turf. The lobster (no butter) was like eating a piece of rubber. Like it was cooked in a microwave. The steak was a filet m-rare and I doubt it was a filet. I wondered why the 8oz was cheaper than the 6oz. The salad cucumbers were opaque, which is a clear sign of spoiling. The bread came with no butter and of course you have to top it off with no utensils. Despite clicking would like to add utensils (don't even know why that's even an option).
The only thing that was good was the cheesecake. I'm going to attribute that to the fact that it came out of box.

What is the recourse for that? I paid almost 2hrs of my hard earned work to get meal. Should delivery meals get the crap end of the deal? Uber nor the restaurant has any recourse for crap food. I get it it would be costly to except every complaint.
Consumers are getting poor quality food delivered because of this. Something needs to be put in place for people who use the service. At this point this is starting to be like a scam. I guarantee if anyone ever did an inquiry into this it would have many people upset. The consumer is being scammed.

Whether that be letting people check their food upon delivery or quality control checks at restaurants.

For now my only option is to stop using Uber. It's just starting to be more of a loss of like for a lot of restaurants and waste of money. I've slowed down tremendously in my usage of Uber. Today is definitely a day that will reduce even that.

Alwayyyyyyyys miss something in the order!imagine they missed 3 fries and 2 poutine unbelievable…there was not one time I got a whole complete order

They shouldn't get one star. I have proof by home cameras neighbors whom were out side and this employee Nathan never delivered food text me if it was lot 173 knowing it was 131 I also gave him accurate lot via txt worst effort worst customer service not one call if lost kept food almost 70$ i paid clicked delivered no proof by picture like Amazon walmart or any decent delivery service/company to back he claim of delivery my 13 year old son waited in drive way after 8pm to help lost driver find my house easier out of helpful consideration my cameras don't show a delivery or order placed on my property. He had the odassity to thank me for the tip bit delivered nothing. I have been addressing since 6/30/23 before 10pm thru their app they aren't making him provide pictures anything I have video clips on 2 cameras also there is community cameras on each corner showing all activities on the street Nathan the delivery driver lied and kept 70$ in food uber eats needs better policies in place and to be way more customer based especially any high price orders. Not allow customers to get robbed and then not help them at all I was told all they can do is restrict him from delivering to me in the future- he should not be allowed to be employed still with out proving picture proof he did what the button he clicked claims. Disturbing and disgraceful uber should not be in business they screw customers over all the time. It's not allowing me to post pictures of my proof or screen shots to include not addressing the issue refusing refund and saying I'm at fault he waited over 8 min bs my son was waiting outside and my neighbor was also outside making sure my son was ok safe and nothing happen because I was caring for a premature baby who's medically fragile and was born at 23 weeks emergency c-section after months in nicu finally home. I will never use uber ever again.

Unfortunately I have to give them one star. They are the worst customer service I have ever experienced in my entire life with any app. They charged me $17.13 for canceling an order and then proceeded to charge me over $23 for the whole entire order! When I tried to get customer service help she told me that the order had already gone through and that because the merchant has started making it in under 3 minutes before I canceled my order I was still charged! There was absolutely no help whatsoever. This is the worst app ever! I tried to get in touch with them last night when I cancelled it and they charged me but no one helped me. I then tried to contact them again this morning to no avail. They are the worst company and I hope they go out of business. I really really really really hope they go out of business seeing as how they have very little stars from almost every customer that I have read about on the reviews. Poor $#*!ty customer service! There is no phone number to contact them and why would there be with so many customer complaints. No wonder nobody wants to pick up the phone or have a phone number for their customers to call them to dispute any transactions or charges that are outrageous! I hope people in the future before they download Uber eats will read the reviews beforehand so that they don't get charged outrageous canceling prices! They are absolutely ridiculous, absurd, the most obtuse people! I hate this app! I hate that company! And I'm disputing the charge with my bank. Like I said before I really hope they go out of business! That's the very least that they deserve. I hope they get sued and I hope all the bad things come to them! I'm not letting this go! I'm going to get back my money one way or the other! They care more about the merchant then they do the customers. It shouldn't cost over $23 to cancel an order. That is insane! All bad things to them! All bad things! $#*!S!

Why is it that Uber Eats has these Huge Celebrities Endorseing their services can't afford to have a live customer service number for their actual customers to use when they aren't receiving their orders through the restaurants Uber Eats endorses through their website? I use Uber Eats often and 80% of the time my family gets what we ordered through the restaurant we order from. The other 20% when things go really wrong and my family is missing 60% of our order and the other half of our food was made either incorrectly and was totally inedible either the restaurant or Uber Eats feels like they are responsible? I just paid 160 dollars for 60% of a meal my family didn't receive and for the items we did receive everything was made wrong. Me and my two children who a 9 and 10 are all lactose intolerant so when our hamburgers were all made and loaded with cheese and dripping with Mayo we couldnt eat them without getting really sick... Our combo meals included fries that we didn't get. Everything was wrong and Uber Eats required a picture of the items we received so I took a picture and I simply asked Uber Eats for the restaurant to remake us our original order again correctly and for Uber eats to deliver it ( and we would return every single item we received back to the restaurant) or if that wasn't possible that we should be issued a full refund as an alternative. I had neither option offered. I didn't receive a refund for the food my family that was missing or for the food we received that we didn't order and couldnt eat...) Uber Eats doesn't have any type of reasonable customer service practices in place to stand behind their long term loyal customers when the restaurants they endorse rip off their customers through their service? I wouldn't take the risk order through Door Dash, Skip the Dishes or through the restaurant directly. I have lost hundreds of dollars through Uber Eats and they don't care about when something goes wrong with their customers..

Very poor, unprofessional, and low class customer service agents. Yash, Annu, and Yogesh are manner less agents.

I placed the order at 3:46pm. The estimated delivery time was at 4:40pm. The order arrived at 5:10pm, which is one and a half hour late!

Ordered aome Italian, received the pizza which I couldn't eat, almost got sick, called the restaurant and explained the issue. They offered a full refund and said will notify ubereats about having me reimbursed.
Few weeks later I go and check my bank acc balance, no refund appears. I email the restaurant again, they call me claiming they askes ubereats to refund on the day of the order. I send ubereats a long message with all the dates/detailed info. They reply claiming no such request was ever made by the restaurant, nor will they refund me because that's against the policy (!?). I send them a screenshot of an email fr the restaurant owner/manager where he clearly states he is happy to refund me, howevee ubereats claim they will not, constantly mentioning their policy. I sent over FIFTEEN messages basically repeating myself like a damn parrot, re explaining everything. I asked ubeats which part of their policy allows them to charge me for food I didn't even eat, have a restaurant approve the refund and them still won't giving my money back. No reasonable explanation was ever given, nor did I see my money back.

They stole it as far as I'm concerned!

I then go and google ubeats reviews and discover how many people they've robbed. I'm attaching a tiny percentage of thise reviews.

Their so called customer service is full of high school drop outs, which is great to see that even those types manage to get a job, however having to read their idiotic emails full of excuses and general BS makes me want to throw my phone at a wall. They take people's money and won't refund them even when the driver decides to not show up and claim whoever ordered the food never opened the door! I even found comments left my ubereats drivers bragging about how they get fes up with not receiving tips and keep the food for themselves especially on a nice sunny day from a good restaurant.

Ubereats is a disgrace! Their so called advisors - bunch of brainless donkeys.

I made the MISTAKE of leaving GrubHub after the site reported suspicious activity on my account and logged me out. However, now that I think about it, no additional fees were missing from my bank account & I believe it was simply a technical error. Long story short, I rejoined GrubHub recently(I will NEVER leave again as it's been THE BEST food experience for me ever) and will not be using Uber Eats again in the future. Uber Eats reminds me too much of my HORRIBLE experience with Door Dash and the shady, sketchy, dishonest people they tend to hire.

A restaurant cancelled my order and Uber Eats DID NOT refund the money to my account AT ALL although they were supposed to. It showed as a PENDING refund transaction(for 24 dollars) in my bank account but NEVER went through. Reason being, Uber Eats KEPT my money and DID NOT even CREDIT it to my Uber Eats account. I have NEVER had that issue with GrubHub! GRUBHUB ALWAYS refunds my money AUTOMATICALLY rather I cancel the order or the restaurant cancels it. It may take a few minutes to show up in my account but it always DOES.

However, the final straw for me with Uber Eats was not only the young lady who bothered showing up to work on a 100 degree day, but refused to get out of her car and walk two feet to come inside my AIR CONDITIONED apartment building to deliver my food as instructed, but instead, insisted she was not coming in because it was too hot and I needed to come out to her(pajamas and all), but also the rude young man who showed up a day later acting as if common sense were a foreign language basically claiming he did not know how to turn a corner in my super small complex to find my building address. He also threw my straw on the ground because I told him he needed to turn the corner to find my building(bear in mind there are only three buildings on each side. Not exactly a maze). He was being facetious and I have no time for that. GOODBYE Uber Eats! Kick rocks! HELLO AGAIN GrubHub! Please forgive me for forsaking your AWESOME service!

So happy I know that Uber Eats is not all it's cracked up to be! NEVER EVER again! Uber Eats is simply a more upscale version of Door Dash(sic). If you've ever used Door Dash, you know that's not saying very much!

This company takes every possible scammer tactic in they could possibly think of and applies it to their customers. Lets start with some examples of how these scammers, scam their customers.

1. Fake promotions:
Ever get a push notification from uber with something like 75% off your next order or $25 off your next order ect? Of course you have! Now how many times when you clicked on that notification did you actually receive that offer? For me its never. It is simply a scam they do to get you back on the app. To convince you to just order something because your already there. Not only do they do this via push notifications they constantly spam you with similar emails. Again none of these promotions are real they are just false advertising to get you back on the app in hopes you buy something anyway.
2. Credit/Refunds:
Ever notice after complaining about an order the "Credit" they applied to your account never actually applied? Even if you received a notification saying it has been applied? This is no accident. They are hoping you don't notice on your next order that nothing was applied and just assume it was. This way they keep all their cash and you made another order through the app thinking you were getting a discount for them screwing something up.
3. "Customer Support"
Lets say they screw something up that is worth more than $5 or there is some issue you have that requires human interaction. Good luck finding the right combination of options to actually chat with a person and if somehow you manager to get into a chat your still not going to reach a human being. What happens is they always have a line of 10+ people you wait in the que for 20-30 minutes then they tell you sorry they couldn't reach you in time we'll contact you via email. There is no option to opt out no way to continue waiting. This happens every single time. So essentially their chat system is a glorified email ticket system except you have to wait 20-30 minutes to submit the ticket. What about a 1800 number you ask? Oh they have one, And it tells you they don't offer phone support and tells you to use the app. So in other words completely worthless.
4. Jacking up the prices:
They jack up the prices on everything in addition to their insane fees. You'd think the $5+ in fees and $5+ tip would be the end of the money you are charged to order through these scammers but you'd be wrong. All menu item prices are drastically increased. Seriously Look at the uber prices and compare at the actual restaurant. A $2 sandwich becomes a $3.20 Sandwich ect

I received an order coupon for $40, I later ordered that day. Trying to place my order I am only to find out over an hour later that it I am ineligible for this promotion. The Uber Eats Rep tells me through the chat that it's a glitch in the system and to place the order and they will credit the charge back. I should have figured out that this was going to be a problem when they disconnected and I could no longet get ahold of anyone on their support CHAT. I call up their customer service phone number trying to explain only to be rudely interrupted by the Customer service agent with a terrible phone manner and ultimately hung up on.

I call back and the next person hangs up on me after asking to speak to management.

The same thing happens a third time. I did actually get through to someone who was competent and listened to the feedback, but after three hangups and incorrect information from their reps.

This could be easily remedied with an automated script, but they don't even do that. Shameful customer service.

Three days later they send me a $15 dollar refund. In the middle of the night so I would not respond.
Calling back in the moring, speaking to Felicia, she indicated it was a %40 off coupon. Which it wasn't. After more time waisted Felicia did correct this problem.

I WILL NEVER USE UBER EATS, I WANT TO KNOW WHERE I SEND MY HOURLY BILL FOR WAISTING MY TIME.