Uber EatsReviews 1,334

I never received my last 2 orders they most likely left it at the glass door to go up stairs but I don't live up there and I told them that they have taken over 50 dollars from me and I never got my food a
I will never order from them again

My first time doing Uber eats and I already hate it! They have promotion for new drivers, stated you will receive the promotion money once the 75 deliveries are completed. Completed the deliveries and received nothing. Called support team they don't see it in their end door dash is better in my opinion! I have been doing door dash for years and every time they promote a promotion and I complete it. It was in my account quickly! I also think Uber sends you out far for little pay!

Ordered from Panera within 60 seconds canceled and they charged me for the full order! Called customer service and they were unable to help or do anything to help! Not right that I should be charged the full amount for an immediate canceling! They were barely speaking English and were very in helpful! Absolute trash I will never order from them again! Door dash all the way!

We ordered from Red Robin at 5:10 and I paid extra to have priority service. They are15 minutes from our house. They said they would arrive at 6:15. The latest it was supposed to arrive was 6:45. After an hour and a half after ordering the update said we were first delivery and they were on their way. They first went farther away from our house and didn't arrive until 7:00. Our order was very cold and we had to reheat it which made it awful. I am getting away from this service as they SUCK! Stay away from Uber Eats. Driver was Gia. We paid over $50.00 for two adult burgers and a child's burger. Insane.

I placed a shipping order via UberEATS. After days of not receiving my order, I contacted UberEATS. I asked for a tracking number via chat, 2 hours and 5 reps later, nothing, no tracking number. I called ue customer service, after a 20 minutes, no tracking info. I am out my money and 2 and a half hours of my life. Horrible customer service, horrible experience.

I was at a friends house and try to order two pizzas when ordering I noticed that it was going to my house so I instantly canceled it and re-did the same order within one second to the same place for the same food. I also was delivered that food from this place. I find out that I'm going to be charged for the first cancel delivery when I ask why they tell me the merchant started making my food. Well that can't be because within one second all I did was change the address, not cancel the order a the order is placed on the app one minute apart so even if they had started making my food, they didn't lose anything because I re-ordered it right away But I know they didn't start making it in one minute but regardless I got that food. All I did was change the address and they are trying to charge me the additional $35 so it would be $70 for a pizza what they're saying makes no sense and it is a total lie. They are just trying to rob me so I canceled my premium account I'm going to dispute. The charges with my credit card is fraud and I'm never going to use Uber again when I use literally almost use them daily and they let a premium member go also they could keep this $35 they seem pretty desperate and after that I would never trust them again there total liars and the customer service is terrible. They just click right up on you and they don't even respond to any other messages.

The only positive review I can give is to the customer service rep who was able to cancel my order that was 2 hours late and couldn't get a driver for. While Uber Eats loves to spam my email with rewards and deals, none of them are applicable to any of the restaurants within a 40 mile radius of my home. So I'm really not getting a good deal. Also, there are barely any uber eats drivers which is why my order was 2+ hours late. No one was accepting the pick up. I ordered with Doordash five minutes after my Uber Eats order was cancelled and a driver immediately accepted it. I got it in under 30 minutes, no complaints. And it was even cheaper than UberEats. Same restaurant, same order. Switch to Doordash.

Uber Eats picked up an order at 5:21 pm and delivered it at 6:15 to an address 1.7 km away. Of course it arrived cold. What kind of bull $#*! service is this? Why do we put up with this crap service?

Tried first order with UberEats tonight and I learned my lesson! Will never order again. Started an order using the app; got closer to checkout and saw $73 total for $59 worth of food with no explanation of the additional charges. Went to next screen, thinking the charges would be explained and I'd be given a chance to review, but instead the order submitted. I quickly hit the 'back' key in the app to go to the previous screens. Never got a text message order confirmation, nor any email receipt, and nothing showed up in the Activity tab of the app - so I naturally assumed somehow the order had not gone through. I ordered food from another place, picked it up, came home and started eating. 30 mins later, my UberEats order arrives and I see I was charged an additional $9 tip that I did NOT AUTHORIZE. Chatted with Uber support, no luck, refused to reimburse or even refund the 8.99 service fee. Well, lesson learned -- I'll never, ever use UberEats again.

I'm learning to hate the service Uber Eats provides. It starts from the beginning of the experience. As you are considering where to order from Uber Eats tells you a window of time that this particular restaurant can fill your order. Every time i have placed an order the delivery window comes back as longer than advertised. I have never appreciated a "bait and switch" but if I'm hungry and the additional time isn't completely aggravating wont cancel my order. Tonight started with these familiar annoyances...and then got worse! Ten minutes after placing my order I get an announcement on the app, "Oops there has been a problem." No other details and the latest delivery time has gone from 10 minutes longer than advertised to 37 minutes longer than advertised when I ordered. I tried to get through to a human via the app on my phone. That process is needlessly annoying and did nothing to encourage me to be calm as I waited for 15 additional minutes after the app said I was being connected to a customer service rep! Why is it that Uber Eats doesn't seem to understand that if a customer is angry enough to contact customer service it is in the company's best interest not to create an experience that adds to the customer's sense of being poorly served. The customer service rep on the app stopped responding after a few questions leaving me without answers, satisfaction or enough time remaining to cancel my order. So food arrived 57 minutes after ordering instead of 20 and what was delivered came in damaged packaging and ice cold...which would have been fine if I'd ordered ice cream but I'd ordered a hot meal. I don't know who will read this review but if you are anything like me you see no reason to be charged for the privilege of being told substandard and ineffectual delivery service is worth the expense because it allows you to order something other than pizza or Chinese food. Uber Eats, if you are listening or reading, the service you currently provide is not at all worth the fees you charge and if it were possible to launch legal action over your bait and switch tactics at the time of ordering I would be very happy to meet your lawyers in court. As it is I must be satisfied with writing this review and then copying it to every online forum I can find.

My son ordered food from Sonic, and one of the meals was wrong. So he canceled the order, and they allowed the cancelation to go through, but they won't refund his money. The order was canceled immediately there is no way they started preparing the food that fast. After contacting them, they refunded $25 of a $65 order. This is absolutely ridiculous. If a refund can't be given there shouldn't be an option to cancel the order.