Uber EatsReviews 1,334

I noticed that I was not getting restaurant rewards for being making x number of orders of a certain price. I called Uber Eats, not only are they no longer handling rewards, despite it still being advertised on their app, but the refuse to tell me who is handling the administration of said rewards. They said there is no recourse for me with them to get the missing rewards granted to me. Uber Eats used to be great, but apparently they do not care about their customers at all anymore. I canceled immediately and will never use their delivery or ride share service again!

I placed an order for a Chinese takeaway via Uber eats and expected the food within 20 minutes. We were sat at home waiting for the delivery which never turned up. I was informed via the app that the order was complete, however there had been no sign of anyone.Trying to reach Uber eats is nearly impossible and after multiple attempts, I called the restaurant to be told that the food had been collected some 20/30 minutes prior and their system was marked as delivered. I ended up reordering the food and going to the restaurant to collect it myself, expecting to get a refund for the order and the tip I have given in advance. Finally I've got a response to my multiple emails telling me that they've looked into the complaint and they can see that the delivery partner tried to deliver and waited 7 minutes. I explained that no one attended the property as we have a ring doorbell and no one tried to contact me on my mobile as I have no missed calls and that they must be mistaken, after several emails back and forth with me offering evidence that no one attempted to deliver or call along with proof that I attended and collected the same order, they have now ceased communicating with me with no plans to reimbursement money I spent. This company has no regard for providing a satisfactory service, or fulfilling their orders and should be avoided or better still shut down.

I received an order coupon for $40, I later ordered that day. Trying to place my order I am only to find out over an hour later that it I am ineligible for this promotion. The Uber Eats Rep tells me through the chat that it's a glitch in the system and to place the order and they will credit the charge back. I should have figured out that this was going to be a problem when they disconnected and I could no longet get ahold of anyone on their support CHAT. I call up their customer service phone number trying to explain only to be rudely interrupted by the Customer service agent with a terrible phone manner and ultimately hung up on.

I call back and the next person hangs up on me after asking to speak to management.

The same thing happens a third time. I did actually get through to someone who was competent and listened to the feedback, but after three hangups and incorrect information from their reps.

This could be easily remedied with an automated script, but they don't even do that. Shameful customer service.

Three days later they send me a $15 dollar refund. In the middle of the night so I would not respond.
Calling back in the moring, speaking to Felicia, she indicated it was a %40 off coupon. Which it wasn't. After more time waisted Felicia did correct this problem.

I WILL NEVER USE UBER EATS, I WANT TO KNOW WHERE I SEND MY HOURLY BILL FOR WAISTING MY TIME.

Terrible customer service. Overcharge a minimum of $10. No matter what you won't pay less than$20 with the fees and ridiculous taxes. They refund you only %20 of what you paid without letting you appeal. Sharess your credit card information to the driver. Uber one does nothing, it says it's saving you more but also increased the original amount of the product so you only save a few cents. Doesn't control how the driver handles your food, meaning it can be tampered with.

Absolutely ridiculous to be charged and food confiscated when an order was accidentally cancelled less than five minutes before delivery. They charged us not only $82 for ordering three menu items and never delivered food. This is robbery

I just got an email from uber support team saying i have more frequent complaint over other customers. Please judge if Starbucks charge $5.24 plus tax for a small americano and forgot to add cream which I requested? I feedback and complained, was I wrong? The other day I ordered one order of choco croissants (with 2 generous portion as per starbucks menu description) but I received only one piece. I complained and the reply was only one piece. Later the tech support encourged me to contact restaurant for more accurate information. Then why do we need to so much extry for UberEat, they can close their busness? I just received an email from Ubereat saying I complain more often than other customers and they may discontinue my service. Who's fault is this? When we had no more pandemnic threat, I wish ubereat and all delivery app will fade out and their business won't survive because this service is not human and terrible customer service. Remember, I had no problem in payment more expensive meals from ubereat but I want above standard service and support. That email is very discriminating and I need to share with others here so we know how to deal with ubereat.

I see why they are low rated, when an item is missing from your order and you report it they may give you a refund the first time but if you have the misfortune of ordering from restaurants that are careless often, they say they cannot give you any more refunds but they call it a price adjustment- as if it isn't fraudulent to charge for something that is not delivered… And the agents who will chat with you from God knows what country have nothing but a script that they can repeat over and over and over.

Uber eats is a joke! Never order from them. Every time I order my order take over an hour never sooner even if it says it will only take 20 minutes never under an hour! I ordered tonight and the driver picked up my order and then canceled it so they just have my food. I was refunded but I waited over an hour with no contact from the driver at all! This company is terrible and needs to make major improvements!

Worst customer service ever both live chat and phone with rep plus "manager". Seconds after placing our order i was in live chat trying to cancel, the Rep told me i was would still be charged full price if i went forward with the cancellation, this went on for about 30m while still getting notifications saying our canceled order was still being processed. While this was going on being frustrated n all we went to Wendy's, came back to the hotel to see the Applebees order in front of our room ….today i called customer service spoke to an individual and a "manager" to be disappointed… never again will i deal with Uber eats

Has terrible, terrible customer service. Seems like all they want out of you is your money. You need to spend more money to actually use Uber One benefits which baffles me. Half of the times I used Uber Eats I always had to report to customer service because of issues with timing. The agents don't really care they will feed you anything to get you off the line and the refund policy is a bit twisted. Don't recommend you're better off using doordash or grubhub

I ordered McDonald's delivery around 3 months ago. I waited close to 2 hours when the food was delivered it was cold I ate it because I paid approximately 39 Dollars for the cold food that was delivered at 2 hours wait time. I will not use Uber eats again.

Do NOT use this app by all means. It does not update the location and when you order it sends the order to another location. And if YOU cancel the order you don't get a refund. Horrible app. Please do not use this app!

I ordered a steak and applied a 40 percent discount that showed in UberEATS app. But when they charged my card it was for the full amount no discount. So I cancelled the order 1 minute later and they say they started the food so no refund except for the tip. I paid the full price for nothing. I did not approve the full price, so their website is a total bait and switch. Criminal!

Most of their drivers run on fake profiles. The customer service rep are terrible they clearly do not care to help. The delivery drivers are awful the service is awful overall everything is awful I would not recommend to anyone ever

Redeemed a $50 gift card to pay for an order. That $50 is now in a digital wallet that Uber Eats will not give me the option to pay with. Customer Service is now telling us that the gift cards we got for Christmas are entirely useless because we can only pay with gift cards if we tie another Actual Credit Card to our Uber Eats account.
Useless Scam Artists. Avoid Uber Eats at all costs.

When the driver arrived he messaged us "I've arrived" and came to the door, but it was the wrong order and he was standing there with a bottle of wine. We spoke to him AT THE DOOR! There was no delays or waiting period for the driver what so ever! The driver then went to his car, took a photo of the STEERING WHEEL (wrong practice and I know since I have done some deliveries for you before!) and wrongly completed the order! Since then we have been FIGHTING with Uber Eats to get our money back and they are ignoring our tickets, they say the driver waited for us for 5 minutes, which is simply untrue and HE DIDN'T EVEN HAVE OUR ORDER! IT WAS WRONG - THE DRIVER STUFFED UP ROYALLY - THIS IS NOT OKAY! You have lost two GOOD customers! I am even subscribed to UberOne, but not anymore. You don't treat repeat customers like this! Awful behavior!

Food never delivered thieves will not order from uber I called customer service they say it was delivered. Lies

Driver couldn't find my order but restaurant had my order. Called driver twice, he seemed very confused. Said restaurant didn't have my order. Canceled order and called customer service. They sent another driver and I received cold fries and a burger. Had to pay full price for $#*!ty service and cold food! Zero customer service, zero understanding and not using this service ever again!