Uber EatsReviews 1,334

Just tried using Uber Eats for the first time. Only reason to try is because my company gave me a gift card (thanks :() . They were supposed to give a $15 credit because it was my first time, didn't happen. While trying to find why the credit didn't appear I placed the order without it giving me the opportunity to say no it wasn't correct yet. Instead they charged my credit card. I immediately tried to figure out how to cancel, took me a few minutes. By the time I did they said it was too late and charged me a cancellation fee. There is no way the restaurant even had time to start the order.

I ordered a meal from Chipotle and used the Uber Eats delivery through them. I never received my meal. Please don't use this service. Their customer support was horrendous. After chatting with them for over 2 hours, (You can't reach anyone directly.) they finally agreed to reimburse me my money. Of course, they say that will take 5 business days. What a joke.

I had canceled my order immediately after it was placed. I had a $20 promotion to use. When switching payment methods, the promotion was taken off. When I realized this immediately I canceled the order and then had placed another order. I should not be charged for the cancelation. I Contacted the restaurant, and they said they didn't accept the order since it was canceled within 2 minutes. Uber eats wants to scam and con customers out of their money. Tell me why EVERY customer service agent wasn't based out of the US and word for word said the same exact thing to me as if they were reading from a transcript?! Uber eats please just stop doing business in general. As you told me word for word you're more concerned about the merchants than the customers doing business. These corporations make me SICK

Food being delivered continuously fail FDA's temperature test. Restaurants continually deliver old, stale products and delivery drivers unfamiliarity with American driving makes food deliveries less desirable

Who cares. Their web site is so terribly designed why even rate their service. It's like you need a microscope to examine gem's. And we are talking about food here. Pick through it if you want. I'll just pay extra for worse service better presented.

I have yet to receive a correct order from Uber Eats. Usually something is left off the order. Sometimes, there are incorrect items. If the service were free, it might not be so bad, but there is a delivery charge and tip. I have finally learned my lesson. I will not use it again.

Waited over an hour for the order to arrive and still hasn't. Bad customer service and overall an unpleasant experience. Wouldn't not recomed

I order from Uber eats and they charge my credit card with $32 over I tried numerous time to tell them that charge was wrong and the respond was that I disputed that $ 32 back in 2021 for a order that I never received and because of that they have to charge me that money to open my account, explained to them that that order was never received but they refused to refund my money I will never use them again

I and my coworkers ordered food and accidentally sent it to wrong location and not even a min later relizing this we contacted Uber customer service and were very rude and un helpful. Never again will I order with this place again.

Driver pulled up in parking lot took a picture of building and drove away said it was delivered what bunch of crap they won't refund or deliver

Ordered food 8 pm hoping to get food by 8:45.

Kept promoting service delay from 8:45 to 9 till 9:40
At 9:40 received call ur order is having problem due to driver issues so asked me to reorder as they will cancel my order.

When i asked customer service at 9:40pm where can I order and when will my food arrive his answer was u will get your refund..

I have an unauthorized charge for $39.00 from Uber, I have tried every way I know to contact them and it is impossible.

I am upset for the umpteenth time with Uber Eats. I requested an order and they continuously pushed my delivery time back. And then when I canceled the order after it's been pushed back numerous times, I was still charged. Who in the hell wants cold food? I am pissed and am officially deleting the app thus ending my relationship with Uber Eats.

This was the first time I have used Uber Eats. Wrote to had deliver order. They delivered to the wrong address never text to confirm drop off. Called customer service they were rude and un willing to fix there mistake off delivery to wrong address with a refund. I WILL NEVER USE UBER EATS AGAIN AND WILL TELL FRIEND AND FAMILY OF THE HORRIBLE SERVICE... PISSED OFF CUSTOMER

We ordered some food tonight thru the Uber Eats app. Then we got a text saying the driver was a minute away. Then we got call from the driver asking us three times what our address was. The driver called and texted several times. Finally, UberEats canceled our order. Then we get a message from uber eats saying we owe them for the food! We'll dispute the charge of course. Hopefully the credit card company will believe us when we tell them we never got our food. We'll never use this 'service' again.

Driver only picked up half of my order. Called the driver from the app she pretty it was not her problem and call the restaraunt and see if they would bring the rest to me. Called the restraraunt and she at least aknowledge that they did not make sure the drive got the entire order and the rest of my order was still sitting ythere but in order to get it delivered she would have to all UberEats. 30 minutes later - still hungery. Contact the restaraunt and order is still there and to get a refund you have to call Uber Eats. Contact UberEats for refund - they offered me a $4 credit for $12 worth of food. Didn't want that exchange and was told that my request was too complicated and another group would have to contat me via email in a day or so. Horrible Service all the way around. Will neve use Uber Eats again!

I was promised that the company would reimburse me 3x, but they have yet to do anything after 3 weeks despite placing numerous calls to have them reverse charges on restaurant food that they never delivered. They admit they delivered to the wrong address.

HORRENDOUS EXPERIENCE WITH UBEREATS,

Its taken them a couple of days to refund an $8 promo that was running on their platform.

Their agents ended chats abruptly and gave me wrong estimates of delivery times - basically devaluing their own platform for wait times (which turned out to be accurate).

I got a $3.80 compensation in cash for waiting for more than an hour and a half for my delivery. My poor driver then informs me that they added another delivery to her route when my delivery was already late!

WOULD NOT RECOMMEND! Going back to Skip.