Uber EatsReviews 1,334

They have a pathetic customer service
There is no sorrect customer service even
Its a premium number where we have to pay 6 pounds to make the call and its some people in other part of the world who cant even do anything
I ordered the food and the delivery driver dropped it to some other building and sent me photo
When I raised the issue they said the driver waitied seven minutes!
Not even my building!
Pathetic

They send me a $25 off coupon on them I applied it to my order my total should have been $8 they charged me $33 and when I called them they basically said I was $#*! out of luck that that coupon was for first time orders yet it didn't say that no where on it and if I was a first time user how did they get my email then they are crooks in the worst way never again will they have my service

Placed an order last night. Cancled it in 60 seconds because i forgot sauces. They have a cancle option that has a time ticking down. Cancle went through and i reordered. They now refuse to reimburse me for the cancled order. And customer service had the gaul to tell me it was my fault. 1. there should be no cancle order option if you are only going to steal our money. 2... if you are going to keep my money you should at the very least deliver the food i paid for. They took my money. They didnt deliver the food and they had the nerve to blame me for their bad cancle option. Read on facebook they do this a lot. I consider this theft. Do not recommend this company.

I'd give this trash excuse of a food delivery zero stars if I could. One star is too generous. Uber driver shows up with half the order so instead of accepting it, I give it back and call the restaurant. I explain to them the situation, they suggest I reach out to Uber and cancel the order to receive a refund.

So I contact Uber support, explained the situation. This was a $30 order and all the representative wanted to refund me back was $3.99. Losing my patience I threatened to report them to the FTC and have my bank reverse the charge. After all was said and done I ended up getting at least $28 excluding the tip.

I did the right thing and gave the order back so I don't understand why I was given such a hard time. This happened on another occasion, order was screwed up but I just counted the loss. This company is trash and I'll never use them again. Btw, the name of the customer rep's name was Bev. Don't even know why she has a job. Awful customer service skills.

This is site that if you are wealthy it's good. Alot of fees go with it and they have gimmicks to waste your time. You need a Facebook account to order food.

I spent $60 and half my food was missing. I was missing over $20 of my order. I told the driver my drink was missing. He said he could call it on for a refund. I declined trying to be nice. These things happen. I checked my bag, but he was already gone. Several missing items. I reported it on app and it said it was not eligible for a refund. The food was also cold even though Wendy's is just down the street.

If I could rate a zero I would. I just had the worst experience using Uber eats. I was already on the fence about using food delivery services, but decided to give it a try. I placed an order of food and instantly realized that my order was wrong. I tried to cancel the order immediately but couldn't find where to do it. It took me about 15 mins to figure out how to cancel my order. I had the ride share app only not Uber eats app. I even tried to call the restaurant but no success. I discovered I had to cancel the order in Uber eats app not the ride share app. When I finally cancelled the order and did not get the food I thought the order was cancelled successfully. I discovered the money still was charged to my account the next morning. I chatted with an Uber employee and was advised when I cancel an order after a merchant has accepted the order I still have to pay the merchant. I asked where was the food the employee ended the chat. So, I talked to 2 other employees before I understood what happen. I will never use this option again. They where not willing to give my money back. They called it fees and told me I should have reached out to them before I cancelled the order. Wow! Lost 46.00 and no food. High way robbery.

We decided to order through Uber for Harvey's I cancelled that order then I placed my new order so I was charged twice almost hitting $80 but yet they can't refund me for the first order that was cancelled don't use Uber eats they're rude. Then, when my order got here, the driver said he called me which he never did, and it says to bring my food to my door because I'm not capable of going downstairs to get my food and the driver leaves my food where anybody can steal it so please people do not use Uber

I had to cancel an order and I did it just One minute after I purchased. I understand if they have to charge a fee but NOT the whole bill including the tip! The tip! Really it didn't even have a driver yet! This is a ripoff. Never again will I buy from Uber eats! Ah! And to the $21 in the foto include $10.26 of fee and tip! Ridiculous!

This company is the worst! Don't even try. I waited an hour for my order. I followed the driver he was 5 minutes away and cancelled for
No reason! I received no help at all. Don't even try to use this company. Horrible

Placed an order for approx $30 after fees and $5 tip my bill was approx $62. Never again! I canceled my order. Just got an email for $44 cancellation fee. I called the restaurant and they okayed the cancellation but uber is charging $44. Just filed complaint with paypal.

After waiting 1.5 hours my order was missing items. After spending $146 I expect some sort of explanation. The restaurant deferred to Uber Eats who then said they couldn't refund. No explanation and no reason. I continued inquiring as to "why" and they couldn't explain. Horrible customer service will not be using again.

I ordered 3 loaves of bread and one container of juice and I got one loaf of bread and one container of juice for $15.42 ouch and they will not send me a refund... that's not okay

Uber eats is a scam. They tacked on an extra $10 after claiming I only had to pay $16.00 (which was than the door dash price) and wouldn't let me cancel the order. I only got out of it by phoning the driver.

I've been delivering food for UberEATS for a couple of months now after losing my job. Their pay is horrible. They pay us below minimum wage meanwhile they charge customers really high fees and pay us peanuts. I don't know how what they do is even legal in America. They should be sued for their illegal practices they screw everyone over the driver, the customer, and they're the only ones profiting. Don't work for them, or order food from them. I really hope they get sued.

Uber eats does not have a proper system to resolve their issues if u have an issue u complain they will just say sorry and next message hopefully your problem is resolved thank you
Useless team

1 star too many. Uber and Uber EATS will not allow a review, clearly for obvious reasons. Uber eats app is terrible and WILL NOT allow the consumer to review the order fees prior to submission. Yes I submitted my order seeing the basic order fee and tip but NOT other fees associated until after it's placed. I tried to cancel immediately after but there is no option. I call and told they can't refund my money. I said fine, then deliver the food since 80% of the charge is the fee for canceling. NOPE, "Mary" said she can't because they can't assign a delivery person at this time. A supervisor would not get on the line and I was told AFI would call me back because there was no way to transfer my call, really? No call back. Just terrible all around and a permanent story I will tell going forward.

Simply not worth it. I continuously get bad food, missed items, or bad delivery drivers. Recently I had a HORRIBLE order that I asked for a refund on. It was burnt, the food was cold, my burger was somehow watery, and I ended up throwing it away. I waited an hour. They refused a refund, and gave me the same automated response. Delivery fees are also very high. Use Grubhub or Doordash. Uber Eats is not worth all of the headaches just to order food.