Uber EatsReviews 1,334

I would never spend another dime using this blow hard company. They do not care. Getting a justified refund is impossible.

Many times you are overcharges, also the drivers don't pay attention. They take more than one order and don't provide you with your food. They give you someone else's food. $#*!ING. $#*!

I ordered a fast food meal from Uber eats and then realized I had it going to the wrong address. I cancelled the order within a minute or 2 and they still charged me $59.00 because they claim the order was already being prepared. A rediculous claim considering it was a fast food establishment that does not collect to order and the time between order and cancellation was far to short for that process to start

This restaurant is running a scam on uber with their so called "buy one get one free offer. I ordered a burger on this offer along with nachos. I got one burger and ice cold nachos. When I called the restaurant to enquire as to why I have been scammed I was told a $#*! and bull story that uber was responsible for giving me that extra burger. The restaurant did not send me a receipt either which was also blamed on uber. The asian guy that was on the phone appeared to be caught out off the scam the restaurant is running, he seemed illiterate and very questionable. DO NOT BUY FROM THESE THIEVES OR FROM THE UBER APP. UBER ARE ALSO INVOLVED IN THIS SCAM AS THEY REFUSED TO HELP ME.

Everyone is overseas and just read the same script without answering your questions. No one contacts you back from the San Francisco office and I believe these are fake accounts and email addresses for the leaders at the corporate office. Just a horrible experience.

Didnt receive my order, photo of drop off only shows a pic from his car window, support hung up on me because i got a restriction on my account for requesting too many refunds (2 refunds in the last 20 orders and both had picture proof for my issues), and i suggested that they should change the system so that support knows when that restriction is lifted (they say that the 'system' places the restriction temporarily and they do not know when though), she got a defensive tone but i didnt know what she said because she had a thick indian accent and its over the phone, so i asked her to repeat herself, then she just hangs up. Lol... waited 5 days for the call that i was told i would receive within a day just for that. How am i supposed to know when to request the refund again if i dont know when the restriction is up. I'll include a wonderful drop off photo that i was told "the driver reached the drop off location" "once the order is dropped off its your responsibility" "the order was confirmed delivered" "your driver attached a drop off photo" keep in mind, this isnt even my house, let alone the fact its not a picture of an order, rather its a blurry picture from a car window

*******@email-support.uber.com
I placed an order towards end of March 2023 from Panera Bread. I received the wrong items. I immediately reached out to Urber to get a full refund. Approximately $29.00 was to be refunded to no avail. I kept following up by email every day again nothing has been resolved. I keep getting " we have your issue with another department" I called and since I am not a member my call ended. My only option is email. Over 2 weeks of delay tactics, still no refund. SO WHERE IS MY REFUND

No customer service.same person running different alias. I made an order and they pre authorized for 3 holding over 100 of my money for a 32$ purchase putting me out

Uber eats essentially stole money from me - I put $30 credit on my account and then kept getting errors when trying to actually order any food. When I contacted customer support repeatedly, I got the same boilerplate response over and over without any resolution. Now I can't use that money and they won't refund me. Horrible!

UberEATS started out as a useful service, especially during the height of the pandemic. But of late it's been nothing but a scam. Items missing from orders with no real refunds given. Cold food. Long waits. Useless customer service.

Today, while home sick, I ordered some dry goods, and drinks from a grocer. I ended up only getting the three drinks, which ended up being >$20 after fees. Nothing else. Had I known, I would have cancelled the order! But when I saw the store cancelling the other items and tried to cancel the order, I was faced with even more fees for nothing.

Wanna cancel your account through the app? Nope, you're gonna have to argue with customer service for that.

So yeah, unless you like burning cash, don't bother with Uber products.

The worse customer service I've ever had to deal with! After receiving a completely incorrect order, I complained and even sent photo evidence they requested. I was then told I would receive a full refund. After several days had past and still no refund, I got in contact again, only to be told I can't receive a refund because the 48 hour window had past! Absolutely furious! I shall be deleting the app and NEVER order from them in the future!

I ordered uber eats to deliver for me from Freddy's. Food arrived on time. I opened the bag and a huge roach crawled out of bag so I immediately took the entire bag of food to the dumpster outside and discarded it. Customer supports response- we cmat do anything without a picture. That is fine - I am not worried about a refund. I am worried about yhe health of my child and me. Apparently uber eats supports restraunts that have roaches. And don't worry I am not stopping here. I will be calling the city to inform them they need to inspect that plave

They refuse to refund me for product that was not delivered. Then they put a block refunds alert on my account regardless of the fact that the past 3 incidents were the fault of driver who didn't deliver. Their responses are automated and calling customer service is a waste of time. When you order with Uber, the customer is always wrong!

Third time without driver! Poor service! Disappointed! Not use anymore this app! I advice to you to go to the restaurant and bring the food yourself or directly order from the restaurant!

I signed up for the Uber One promotion that was to last 3 months. They charged me over 6 weeks early! They claimed it was to make sure they got their money! I was shocked. This is fraudulent.
My account was hacked and they make it very difficult to delete your Membership.
Scam artists! VERY disappointing. RUN!

Can I give minus 10?
I ordered fish and chips from the Duck of Kent. Normally the Duck of Kent has very good fish and chips. What most restaurants seem to not understand is uber eats does a huge disservice to their quality of food. My food was picked up at 5:20 p.m. and I wached the driver, drive by my street three times and then go way out and then come back. It took him 35 mins to deliver my food and by then it was cold, the fries were mush. Why do restaurants continue to use these apps if they are such a disgrace to the quality of the food that restaurants provide? My advice. Not worth it to use uber eats, or any delivery service. Go back to your own delivery service and your customers will be happier. Ubers eats just is a rip off and is a poor reflection of the quality of food the restaurant provides.

They lie to much their promo scamming the sad part they do not take care of their customers like they suppose to wendys tonight was bad real bad I mean and they told me they was going to refund me and now they saying no but look at this food drinks water not juice this sad

I am so disappointed in Uber eats, evrytime I order there is some error well today was the cherry on top. When I am crying after trying to fix my order because I realized I was ordering to much food I hit the back button and it still ordered it then when I tried to fix it they charged me a 25 dollar fee to cancel and didn't say it till they did. Just very annoyed had to order different food from somewhere else won't be using uber eats any more 1 out of 10 do not recommend

I strictly use this app only to find what I want to eat, then I just call the restaurant and go pick it up. No fees, no tipping 2-3 different people. I honestly can't believe people use any of these types of apps.