Uber EatsReviews 1,334

Made a purchase for 49.56 and they charged my card 59.57. Their customer service people are ignorant and useless and wanna pass you off to someone through email! NEVER will I use them again! BEWARE of them taking more than what is owed.

I got sick from food they delivered and upon complaining i never received a response. I have spent thousands on this app.

To Whom it May Concern,

I have tried using uber eats twice. Both times I picked Buffalo Wild Wings in Columbus MS for my food provider. When I ordered the first time I was advised that it would take 40-50 minutes for the food to be delivered. After waiting for
Nearly 2 hours I called and cancelled the order. The order delivery time kept extending. And we decided it would be easier to go get something vs wait an indefinite period. My next experience was with Buffalo Wild Wings again.
This time I ordered and was given a wait time of 40-50 minutes again. After an hour of waiting my order was cancelled. I Have no idea who cancels orders or why. This is absolutely one of the poorest ways to let someone know
They wont get their order tonight. There is no one to call or discuss the issue with. So basically I have done nothing but try to use Uber Eats and as a customer I was $#*! on twice. I am a platinum AX card holder and I must say
I am extremely disappointed in the uber eats business program, especially when it comes to delivery times and the ability to follow up with a person should your order get cancelled. I would bet my AX payment next month which would
Total over 10k, should I give uber eats and Buffalo Wild Wings another shot, the order will get canceled or after 2 hours of waiting I will cancel it. There is no reason to wait for 2 hours for delivery. I literally live 2.0 miles from the store.
What can you do for me as an unsatisfied customer? I doubt anyone reads or replies. So like ordering with uber eats, I will have wasted my time again..

I recently used Uber Eats for the first time and am extremely dissatisfied with the support and customer service I received. I had a promotional code for 15€ off my first order, but I had to cancel the initial order to add my VISA card as a payment method. After doing so, my promo code was no longer available, and despite explaining the situation in detail to Uber Eats support, I was denied a refund or a new promo code.

I understand that businesses must have policies and standards, but it is clear that my intention was to use the code on my first REAL order, not on one I had to cancel due to technical issues. The lack of flexibility and understanding in this case is disappointing and leaves much to be desired in terms of customer service.

After several exchanges with the support team, I was told they couldn't provide a different resolution despite acknowledging my situation. This leads me to believe that Uber Eats is the worst food delivery company I have trusted, as they have not only been unable to resolve a simple issue but have also lost another customer due to their rigidity and inflexibility.

Unfortunately, I cannot recommend Uber Eats to anyone after this experience and will be looking for other food delivery options in the future. It is a shame that such a large and well-known company has such poor customer service and an inability to adapt to specific situations. I cannot emphasize enough the importance of choosing a food delivery service that values and caters to the needs of their customers, and Uber Eats does not.

UberEats' Customer "Service" department must be trained to lie and stall and delay and fabricate excuses. Because that's what they do. Not just inept, which can happen with Customer Service, but them actually lying through their teeth. You cannot trust them. They spout a barrage of scripted excuses that don't even align with each other (refund 'delayed' a month due to "an outage", then "tech issues", THEN they say their "special escalation team" is "looking into the refund" to "resolve"). And even when you simply have a question you want answered, not an order issue or problem but just seeking some basic information about a promo or whatever, their replies are a bottomless pit of them not even reading the question and just punching some automated reply that has nothing to do with the question at all. So UberEats is not worth it. None of the delivery services are perfect but at least the others I've used don't seem to be raging liars and thieves, as Uber Eats support is trained to be. Stay away from UberEats if you value your peace of mind; their Customer "Service" ("Support") is a hellhole of stupidity and lies. (Doordash has been pretty good so far, some slight customer service ineptness one time but at least they're not outright cheating their customers as UberEats does on the regular).

On May 2nd I bought food from Uber Eats and use my promotion codes 2 as a matter of fact. When my order was completed I noticed that they had took the whole $38.19 out of my account and never applied my discounts. I shopped at two different stores which should applied two different discounts because I did not reach out to them in time because I didn't catch it they denied me of getting $11.59 getting my money back. But in the app there is no # for customers unless you ask someone or Google it. I will never use Uber Eats again!

On April 24 I ordered like a bunch of taco bell, and I noticed my Fiesta potatoes weren't there. So I requested a refund and got like a $2 credit. But THEN, I looked through the rest and other items were missing or completely different things from what I asked for. Wrong meats, drink was 2 sizes too small, etc. So I went back in to request another refund, but because I had done that they wouldn't let me do another. So I called, got the money refunded, all is well. Then a week later I go to order lunch or something and my account is frozen? It says I owe 30 something dollars, which happened to be the amount they refunded me. I called and they said a team would be investigating the issue. Fast forward to tonight and no one has contacted me, so I messaged them. They are now telling me that the extra charge is LEGITIMATE and they're asking me to pay it or I can't use my account.
I am absolutely livid, and will be using Door Dash from here on out. I didn't get the food I paid for and now they are asking me to fork over the money AGAIN.
Absolutely outrageous business practices, support is completely unhelpful, seriously just DON'T waste your time

If I can give zero stars I would. I ordered food yesterday and we didn't get it. They sent a picture that we did but when we went to grab it it wasn't there. Nor did they follow instructions that I put for them to knock when they are there and leave the food. I put a tip as well with the order. But yet was told that I can not get a refund. Why is that.I didn't receive any thing and yet you just want to keep my money. That's just a waste. There is no replace nor refund are you kidding me. I am no longer going to us the app because this isn't the first time I didn't get a refund on missing items.

I placed and order that would be a half hour drive from my home. They sent the order with a person riding a bike, a 90 minute ride from the resturant to me. When trying to explain to cs the issue they didn't even acknowledge the problem just kept insisting if I cancled I would still be charged the 113.00 for the order as it was out for delivery. After explaining I didn't think the order would even arrive given it was a 90 minute. Bike ride they just blew me off staing the order would still arrive on time. I spent over an hr trying to get this resolved with nothing from them. I will never use their service again.

I ordered this past Friday (City BBQ-Capital Blvd) not realizing they closed 20 minutes after I placed my order and the food was dry and tasteless. I feed it to my dogs. The only thing that was fresh/good was the side salad. I called the restaurant but they had already closed. I then decided to reach out to Uber Eats for a refund of everything minus the fresh salad. I wasn't thinking about pics at the time but I should've taken some of that dry meat and old Mac and Cheese before serving the dogs. Uber Eats decided not to reimburse me. If I would have realized it so.close to closing time I would have NEVER chose to order from that particular restaurant and chose another. I will NEVER order from this service ever again! Be mindful of closing times of these restaurants because the quality you may receive will be subpar or just down right awful!

If i see another $#*! digging around $#*!ing my food up Im going to send you a lawsuit. No thank you I will never order food again.

We ordered from them and after 2 hours the driver shows up but stays in her car so my husband went out to find out what the problem was and she stated she had orders for the same name at 2 addresses and dropped my order of over a hundred dollars to the person with the same first name. She she was on her phone to get it straightened out but when I contacted them they stated they could not get with the driver and as far as they were concerned it was dropped off. Ask to speak to someone higher up and was told they were busy with other customers. I was on hold off and on for over a half hour with no resolution.

Uber Eats has to be the worst company ever. Every time I order from uber eats they always change my driver. I placed an order from uber eats around 6pm. It is 7:11pm and I am still waiting for them to find me another driver because my first driver was driving like he didn't know where he was going. They are the worst when it comes to finding drivers. It should not take that long to find a driver. So if you're going to do takeout, do doordash. At this point, I am done with uber eats.

Only sons born to $#*!es...born for Illegal affairs...Son of $#*!es...Will order in Uber Eats...

We ordered El Pollo Loco online through Uber Eats, because their website said the delivery fee was "only.49"! Our food bill was $29.95, and we gave our driver $5 cash tip. The original charge on my credit card came in at $36 due to a 'service fee' but an hour later ANOTHER charge came through for $6.62 for a tip we did not authorize. Over $18 for the convenience of having them deliver? No thanks! By the time the extra charge arrived in my email it was past the time I could do anything about it and their customer service is useless. Never again!

I am very surprised to find about Uber eat app and I always tend to order at my work when I am very busy on that day it depends and didn't have time to go to the store and i orders two meals which is Clyde that lady Amy who was supposed to drop my lunch off at my work I already explained everything to her about where and the office is at the describe yet she didn't follow my instruction and didn't receive my food and I was very hungry that day and didn't have time to go to the store to get some lunch and so I was really hungry so I called support specialist about this situation and would like refund back and they said Amy already delivered I said no no she never delivers and there is no proof of picture where you put on the front of the door or meet me at the office and she never deliver and support specialist refused to refund my money back and never and I decided to order for five guys the same situation never refund back and I closed and canceled my account this time never use this app ever again awful service

I contacted uber eats regarding a foreign charge I noticed on my bank account. I informed them that I had not made the nearly $99 purchase. Upon investigation, they determined the account had a completely different email and everything. They asked me to verify my credentials, which i did. Not my email, dont know where it was delivered. Obvious fraud! However, they refused to further investigate. No reversal of fees, no notice to the other account, nothing! I'm stuck paying the money and there is no one I can even talk to about it. I've been a member of uber 1 for years, that ends today! All these new businesses that eliminate live customer service just to save money, truly don't care at all about the consumer.

As a first time Uber eats customer, I order food from a restaurant & got matched with a low rated delivery driver! I was already skeptical about that… Fast forward to him supposedly bringing me my order he called me saying my address was wrong WHICH CLEARLY IT WASNT! He told me again that it wasn't my address and told me he was at a nearby store close by my house. So he put my personal address in his map on his personal phone and still claimed it was wrong and I then told him exactly how to get here from the store he was at near by my home which was only 3 mins away. He did the exact opposite of what I had told him & passed right by where I lived and turned his phone off when I tried to contact him to let him know he was going the wrong way. I called 3-4 times before I realized he's running off with my food purposely. I tried to tell a customer service rep and he said he can't do nothing about it cause he was still in his estimate time window. The driver put in his app that he delivered my food AND DIDNT and somehow the chat "Disconnected" and so I reported my order stolen basically well "Never delivered" They don't care about helping their customers at all. I reached out again and all they said was you have requested a refund…. I asked to speak to someone in a higher position and he said I couldn't then he said we will make sure he isn't ever connected with you again. First of all why are y'all letting this person continue to drive for you guys when he has low ratings? Anywho the customer service rep ignored me and disconnected the chat… Be cautious everyone

Uber eats are dealing with restaurants that are giving clients food poisoning this is the first and last time I ever use uber eats...a restaurant brought me rotten food and they refuse to refund me stating they couldn't.they are commiting false advertising and theft that's illegal u can't keep someones money and didn't provide the service I'm a lawyer and work for mayor's office I'm filing alawsuite against u as we seapk beacusemy money isnt being refunded and i have phots and videos.and my husband works for channel 11 news we are basing a huge story tomorrow on uber eats as businesses that are committed theft we are gonna have them shut down.see u in court stay tuned horrible horrible service now u just landed yourself a lawsuit

Nothing more to say except uber is a rip off uber eats is another level of $#*!. Ordered shawerma from shawerma vegas- hint- disgusting- and a side of fries, charged 15 usd received the disgusting fries but not the disgusting shawerma so literally paid $15 for awful fries