Uber EatsReviews 1,334

I am so dissatisfied with Ubers eats and fire house on******* FM 1960 west yesterday I order fire house my total was 54.40 cancelled my order right after I submitted my order because I noticed the address it was the same but Instead of San Antonio it was Houston I canceled asap not even 5 minutes. I thought I was going to get my refund by today when I asked Uber eats for my refund they told me that they were not able to issue a refund because fair house had already received my order. Again I have my notification of the cancellation made right away. Uber eats sucks same with fire house.

The restaurant and the driver told me to cancel the order when the restaurant was out of the item I ordered. I did so and uber eats charged me anyway, saying that I should have contacted them first. Took my money and ran!

I had to ask at one point are you there. She said yes we are looking into your order. By time she did it was to late because the driver was on there way. I told them this is your fault because you took so long. I waited 20 minutes by time the tried to cancel. The soup was 8.75. But the charge me 16.20 for the soup. Online the price was actually 7.74. It was like they charge me 2 soups but as you can see I underlined the price of the soup.

The restaurant failed to give the driver my 10 pc chicken dinner. Uber will not give me refund. I paid $30 on a $60 order for fees and missing food.

Ordered food. Uber driver said it was delivered, it WAS NOT. Called driver and he said must have delivered to wrong address. By the time Uber driver came back I tracked my food down which was a totally different floor. Uber driver physically handed my order to someone else and they accepted order. Called customer service fir Uber, they were not helpful. Use Doordash, they are much better!

Placed an order for the first time ever as it was a Promo through my American Express account. I only selected a few items bringing my total $13.48 I did a $2.00 tip everything was supposed $15.48. I had $14.00 of Uber cash. That was never applied and the total came to $20.65 after you click order! Oh I immediately went to cancel my order within 15 seconds it took them two minutes to come on to live chat and they said that it was too late and that my order was already in route. That is a complete lie. My order was not in route and has not even been picked up yet. I still don't have my order and it's been 30 minutes They would not take responsibility and entered the chat on their own complete scam artist stay away stay far far away I'll be complaining to American Express and getting my money back.

Terrible ice cold food delivered and no customer service. Asked for help and uber staff unresponsive

I made the mistake of buying a friend a $100 Uber Eats + gift card, directly from Uber.com. Uber refused to honor the card, and refuses to refund the money! Thieves! Please join me in a Boycott of this crooked company.

I ordered food and received a hot mess. It looked like the food was eaten. I contacted support and sent a photo as well. They refused my refund. I called the restaurant and the lady hung up on me. I drove my food there and she remade it, with an apology. I will never order through Uber eats again, the box was flipped sideways when I received it. If I don't feel like driving to get it, I will starve. The prices are already inflated and I always tip my driver

Placed an order for food delivery for a specific time. The food was made 2 hours early and when I reached out to Uber Eats, they stated no refund because the restaurant had already started preparing the food. I said, not my problem, it was requested at a certain time. The stated they didnt see a specific time. I said if you didnt see a specific time, why was the pizza not delivered at 11 am this morning because that's when the order was placed.

Extremely disappointing customer service. I had placed an order for Buy 1 get 1 free - it didn't add that to the cart, and told me that I have to add 2 items to get that offer. I had done this in the past and the second 'free' item was automatically added to the cart. When I called customer service immediately, the person (Tony) could barely speak English and understand the issue. He kept me on hold for ~7 mins to come back and say the order cannot be canceled, since the merchant has already started preparing. When I asked him to call the merchant and add the second item, he informed me that cannot be done and that I have to call them. I called the merchant only to be told that Uber Eats has to do it online. This went on for several phone calls placed by me - and the end result was zero. When asked to connect to a supervisor, they informed me it was against their policy to connect to a supervisor.
Uber Eats has been consistently late, delivering cold food and with increasing service charges, the services are decreasing. I hope my review reaches the correct authorities, and they can look into the issue. Also, it would be really helpful, if they hire customer service operators who can speak and understand English.

Do not use UberEats in NYC. The delivery person only brought our drinks and forgot our food. We had to walk to the restaurant to get our own food. When we complained to UberEats, they did nothing to make amends. Avoid at all costs.

I ordered some food there and less then a minute realized it was getting sent to the wrong address,so I cancelled it right away and they still want to charge me for the full order and tip for food I won't even get.I will never,ever order from them ever again...They are truly scammers.!They need to close them down.Please be aware of this business.

I canceled an order and they charged me a 60.00 fee. You can't even all anymore more. Time for them to be a thing of the past. So angry right now never again.

Uber is a scam, we ordered today, the delivery driver came to the wrong street took a random photo, never called and signed deliver. My husband was waiting at the main entrance the driver hasn't showed up. Contacted the customer service and they said the driver followed the policy! Which policy! Of not coming to the address! Uber refused to refund or send the order again. So I lost my money. Never again. Please avoid

When Uber Eats first started you could order restaurant quality food. Now I feel like restaurants can give you anything and there is no recourse. The amount of crappy thrown together food I get is just disgusting. I ordered Outback surf and turf. The lobster (no butter) was like eating a piece of rubber. Like it was cooked in a microwave. The steak was a filet m-rare and I doubt it was a filet. I wondered why the 8oz was cheaper than the 6oz. The salad cucumbers were opaque, which is a clear sign of spoiling. The bread came with no butter and of course you have to top it off with no utensils. Despite clicking would like to add utensils (don't even know why that's even an option).
The only thing that was good was the cheesecake. I'm going to attribute that to the fact that it came out of box.

What is the recourse for that? I paid almost 2hrs of my hard earned work to get meal. Should delivery meals get the crap end of the deal? Uber nor the restaurant has any recourse for crap food. I get it it would be costly to except every complaint.
Consumers are getting poor quality food delivered because of this. Something needs to be put in place for people who use the service. At this point this is starting to be like a scam. I guarantee if anyone ever did an inquiry into this it would have many people upset. The consumer is being scammed.

Whether that be letting people check their food upon delivery or quality control checks at restaurants.

For now my only option is to stop using Uber. It's just starting to be more of a loss of like for a lot of restaurants and waste of money. I've slowed down tremendously in my usage of Uber. Today is definitely a day that will reduce even that.

Our food was left on the first step. We did not know for 30 mins. Zero communication. I asked for door mtg del. Last time we did bus w u. U left the food on the back porch in the rain. We picked it up and it fell out of the bag all over the patio. There is never a text that food is arrived. I want my money back and you can be assured we will not make the same mistake.

This is not the first time. 3 times in 5 months. Order is placed and confirmation received. An hour later, the track your order screen shows completed. Nothing was completed. Of course there is no contact number or chat options on the screen so had to search and finally called them. The person, after leaving me on hold for a few minutes returns and say that the driver lost the order. He wasn't able to elaborate further when I asked what does that mean. Then he said "Sorry for the inconvenience and offered to refund the cost for the order" Really. Is that how you apologize for the inconvenient. I guess it is my fault to have UberEats do this same thing to me more than once. NEVER AGAIN. They DONT DESERVE THE BUSINESS.

I placed an order and cancelled immediately. I'd made a mistake. I immediately placed a corrected order. The next day I got an email saying they were charging the full amount. So I paid for the cancelled order in full. This amounts to theft. They should have just delivered the order if they were going to charge for it. You can't just charge people and not give them anything. They are deceitful. Customer service was rude and thanked me for my input, but ultimately said, yes, we are going to keep your money even though you got nothing.