Uber EatsReviews 1,334

I order from Buster American Kitchen. I didn't want a burger anymore an I figured the fries would be cold. I canceled the order 1-2 min after I submitted it. I try to contact someone but all they said was I can't get my money because the order was accepted. Mind u I ordered from Friday's instead. So they took $28 plus charges from them plus tip smfh. I don't think I will use this app anymore.

They send the wrong food I asked for a refund and they refuse to give a refund what I ordered on my app is not what Panda Express sent I am allergic to a few things that were inside of the order which meant I couldn't eat it and they refuse to give me a refund

Decided to try them because even though the hurricane didn't strike here, none of the other food delivery services were working. My order was picked up and delivered fast by a very polite driver. Very good food from Cracker Barrel. So I have no complaints about Ubereats or the food. Kudos!

I have pretty much stopped using Uber Eats. I may stop using Uber all together. My husband made an Uber Eats order, forgot to check the address, and ordered. I immediately tried to change the address. It would not let me. I decided to cancel. This is probably two minutes after I ordered. They charged me $38 inconvenience fee due to the hardship of the restaurant and driver. TWO MINUTES IN! I immediately contacted them on chat. No other way to contact them. They basically ended the chat. Worst customer service ever. Uber is the worst. Door Dash is perfect. So accommodating. Lyft is also. No more Uber for me!

I am in agreement that this is the worst in terms of time and money spent for something. They refunded me $1.06 for $5 worth of food and there is no way to communicate with anyone. You're lucky if you can navigate your way through their menu online. I'd compare this to a con job.

I'm going to write a letter to corporate headquarters. I was told online that under no circumstances could I get a refund. Lynn told me I could not be transferred to a supervisor as the supervisor would tell me the same thing and then she hung up on me. I spoke to Justin and Charmaine both on online support and no one could help me. They ended the conversation without saying goodbye. I was charged on my checking account $85.32 when it shows $62.15 on Uber. When the order was placed it said 8532 so I went in and canceled it immediately. The restaurant did not contact me Uber Eats did not contact me. I consider this bait and switch I will not be using Uber Eats any longer and I will report them to their headquarters and write a letter about this I can see why the reviews are 1.5. I will go back and I will start using doordash and GrubHub if I need to order food if I need a ride I will use Lyft and so will my whole family and I will be writing a review on China A Go-Go the restaurant and I'm going to call them today when they open.

I respect the young lad delivering on his Bicycle in 102 degree heat but an hour and 15 minutes late is unacceptable. If I wasn't so hungry I would have thrown the order in the trash. The burger looked like it had been run over and the fries. Well you can only imagine.

Worst company to go with, a few times now I've been told no refund for the company messing up a order but today I was sent the wrong order worth nearly £20 and ubereats are refusing to send me a refund for there drivers mistake and the company itself the order was with don't want to address it either so have now lost out on money and not even given my order. So if you want to lose alot of money go with this company because chances are you won't get what you ordered and no refund either. First photo is what I ordered and the other two is what I got

Driver Keiana delivered us pizza instead of our correct meal. I got in touch with Uber Eats, and the lady I spoke with named Tracy wasn't pleasant or helpful. They added the funds back on Uber Cash, but when I tried tip reorder it didn't work. So I had to use my card and Tracy said that once the order is complete to call back, and they will refund the Uber cash back to my card. Worst experience ever, and I will never use them again!

I have been through the promotion code not working issues and that's frustrating but after a recent order I am compelled to warn others about this terrible service. I placed a 3 items order that had 2 items completely wrong and 1 that was disgustingly inedible, 1st they tried to force a credit for me that didn't cover the cost of 1 of the incorrect items, after I jumped through hoops to rectify that they are only refunding, I hope, the cost of the 2 items that were incorrect and basically told me that I'm screwed with no other options. I highly recommend that you never use this corrupt company

I was charged $6.11 for using their app. The delivery fee was.49, but that will screw you with the "app" charge. Stay away from Uber!

Essen liegt über ein stunde im Lokal bereit zur Abholung. Trotz Stornierung voll berechnet. Nie wieder

I've had too many bad experiences with them at this point so this time, I'm done with them. Customer service is a joke and I'm really fed up with their arrogance. I'm supposed to get $120 back from superbowl Sunday because the restaurant canceled, they didn't have any of those foods and didn't know why that menu was even up, i got the money back from my bank, but then my bank reversed the charges due to Uber eats writing an email to them that I didn't cancel in a timely manner and had enough time to change my order, myself and the manager of the restaurant called uber eats and burnt we were getting somewhere with them. Nope! So I never got my money back, I honestly don't know why I still used them after that but today was the last time. I ordered breakfast from McDonald's and this location does suck, because they always leave things out of the order. This time was no different from the other times. If there were other McDonald's locations to choose from at that time, then I would have. I basically have long Covid so almost everything smells and tastes rotten to me. One of the only things that I can eat is the egg and cheese McGriddle. I basically have no choice sometimes, especially since I do not drive. They forgot something in the order for my son and also filled up his drink only halfway. That's unacceptable. I went back and forth with Uber eats customer service and nothing got resolved. I think the workers feel like they are too above everyone else and are untouchable. The company itself is not good at all. No supervisor ever called me back no matter how many times that I called. They get away with too much and I will be going to the courts to try to sue them. This is beyond ridiculous already.

After making an order and later on no longer showing on app I ended up plasing not 1 more but 2 how did under eats and I found out was because the restaurant took time
To call me and them to cancel orders. They send money back for 2 but the other one they didn't not agreed to refund anything for the inconvenience of me calling 3 times on a weekend. Manager said they have other issues to deal with so mine was not important. DELETE THE APP. Not worth the headache

UberEat Customer "service" is farce. I'm travelling, I ordered food that never showed up. They are charging me for the food I never received. They claim the food was 'left' somewhere 'Safe'. I walked all around the entry way to the building, no food. When I contact their online support, they cut and paste a legal sentence; basically, equivalent of 'Oh well' and 'too bad'! How far down the block do I need to walk to find their 'safe' place that they claim they've left the food? What is their definition of a safe place anyways. Police station? Fire Department? Simply under a streetlight?

I complained about an order being incorrect at a nearby restaurant. I literally received 10 wings on a 15 wing order, provided a photo and was followed up with a message that said my order was ineligible for a refund. I asked for an explaination and went back and forth for more times than I'd like to mention with the response being the same. I do not understand hoe receiving 2/3rd of my order does not constitute some sort of refund. Its not the delivery person's fault or even ubereats but shouldn't they do the leg work required. This is ridiculous and I've now resorted to never utilizing them again if I cannot receive money back on missing items. It should be renamed take your chances. I wonder if the numbers are great enough to issue a class action against them...I can't wait until they have to pay for their lack of service.

I am a diamond level uber eats driver and their support is absolutely horrible. You have to speak with multiple people, that do not have a clear understanding of the English language, and they do not solve any of the problems. Also, they do not pay consistently with their promotions. I have spent over 4 hours this week, spoke with 14 different people, and not a single CSR was able to help because you are calling a call center somewhere in India. I highly suggest that you do not work for uber eats.