Uber Eats

Good afternoon! I ordered from Uber EAts Cancun, but the food never arrived, it was super difficult to find a contact number and then they sent me an automatic cancellation with the promise of being refunded in a few days which also makes no sense. That date was June 19 and the money was never ever refunded. Yesterday I chatted with someone (or a computer) on their link and have not received an automatic refund and they said they would get back to me ending the conversation. Today I am on the site again and no one appears or answers. How many people are getting scammed and no product from Uber?

What an abysmal service. I only use it because I get a credit every month from my credit card. Found out recently that they decided to suspend my ability to buy alcohol with no notice whatsoever. I can't fathom why they would have decided to do that. If you can find a customer service phone number or chat you deserve a medal. Once I was finally able to chat with someone they were of no help and ended the chat abruptly without a path moving forward. I've decided I'm going to let the credit go to waste every month because of how terrible this company is. Cannot wait for it to go under.

Don't waste your time you'll lose weight waiting for the drivers then if you wait two hrs they still won't give you a full refund so you're fuqed. Door dash is the same company we need to go back to the business doing the deliveries

I was being lazy as usual and ordered Uber eats. I had placed a big order at my local McDonald's for my family which was almost 100.00 dollars with the delivery fee. When the delivery guy brought my food he handed me a small bag and I instantly knew this can't be right! So we opened the bag and noticed none of the food was for us and immediately made an online request for my money back. Well they sent 75of it back but I lost money and didn't have any good and wasted 2 hours of my time. This whole process was crap. Never again.

Honestly i get it, the driver needs money and so does the company. But dude, most people don't make enough to have a $10 meal turned into a $17 one. Its outrageously high and those memberships don't look any better.

I received my pizza it was cold.uber says that they never guaranteed the temperature. It took forever, and there was a big black ant in my pizza box. Again no responsibility on ubers part. My food felt like it was last in line to be delivered, because I tipped less than 4 dollars. That's the only rational reason why I can think why it took over 40 minutes to deliver it. And I'm sure that was enough time for a bug to enter my pizza box from the driver's car. I mean there's no one making sure that it's sanitary food delivery. We'll I guess Mr ant was added protein. You lost me as a customer.

I ordered from a Mexican place through Uber Eats. But when I received the order it was only half the items. I called the restaurant immediately and they verified that the full order was sent out. So i tried calling the driver but received no response.
Then i gave my feedback on uber eats who refunded my money. But this whole experience left a very bad taste in my mouth.
Once i started looking online about Uber reviews i felt i made a huge mistake by ordering from this company. Looks like issues like this are common place. Just hoping i have done by job by warning others. Be careful when you order food from Uber.

Today is my sons birthday so I made my FIRST order on Uber Eats for wings for the whole family. The total amount of the order was $65.00. My food was never delivered and when I called customer service I was told that it was my fault I put the restaurant as the delivery address. I am positive I put in my home address but even if I made a MISTAKE… common since would tell you that the food isn't suppose to be delivered at the restaurant it was ordered from.
Customer service was rude and didn't make any attempt to resolve this situation. They could care less. The last of my money just gone. No birthday dinner for my son… In fact… no dinner at all as that was the last of my money. Thanks Uber Eats! I will never use you again and I will make sure everyone I know and every social media platform is aware of how heartless you are.

Go with Doordash instead! I ordered 1 item from 1.1 miles from my home. It took over an hour to come and never would have if I didn't bring to their attention that the driver had not moved! I asked to be reimbursed for the express delivery charge which advertises that it will be delivered within 5 minutes and they said they could not afford to do that LOL! Uber cannot afford to refund me a delivery charge of $2.99? Give me a break. When I tried to explain that this was not acceptable, she ended the chat.

In the same day, one order was canceled when it was a minute away (I do not live in a complex or anything that could be considered difficult to get around) and another order placed itself due to a glitch on the app. When I attempted to find a hotline or customer support I was first greeted by a chat robot and then a useless representative who when did not know what to say simply inserted the same pre-written response. That day I had to place another order with the money refunded (which should come with a free delivery as well) and my order which was 1 sandwich from a subway less than 2 miles away arrived 45 minutes later, cold and dripping from the bag. The order which I never placed ended up only refunding me 7 dollars from a total of 30 (cancellation fee?) even after cancelling less than 30 seconds after. Very dissatisfied and this is not the first time.

Uber Eats review…

This company is a scam!
Most of the time the order is wrong, missing half of what you wanted, cold and disgusting after waiting over an hour, or simply just never shows up.
Want to talk to a supervisor? Calling customer service? Good luck on that. Useless! NO help whatsoever! They will NOT call you back. You can put in unlimited number of complaints until your black and blue in the face, they don't listen and will still charge you. Email? Again…. Useless! They continue to repeat how sorry they are and this order isn't eligible for a refund at this time.

This is the worst service in the US. Do NOT use them. You will end up like the rest of us. Upset!
I tried DoorDash. Had another hiccup. I couldn't find my food because the driver left my food in the bushes! I complained and received a full refund. Now that's great service! DoorDash is legit!

I am in agreement that this is the worst in terms of time and money spent for something. They refunded me $1.06 for $5 worth of food and there is no way to communicate with anyone. You're lucky if you can navigate your way through their menu online. I'd compare this to a con job.

No matter how much proof ive given when food was never received, pin never given to driver, or refunds to out of stock items. It was an act of congress to make right now u er just overcharges and ignores! Way to earn that over all one star rating.

Ill never use uber eats again!

I would never recommend Uber eats to anyone ever again. 2 driver stole our order. My husband is on the phone with them now and they are no help. Trying to argue saying we got our order when we clearly didn't. One lady hung up on my husband and and the second one didn't want to let him talk to their supervisor and she also hung up in his face. They do not value their customer. Clearly if you drop off the food you will get a picture. I mean this from the bottom of my heart FORGET THEM!

My partner ordered UberEats while she was at work, so I was waiting outside at the mailbox for the driver. Jasmine in her black Nissan Ultima zooms right by. I'm the only one standing on a suburban street. Goes out of sight. Comes back, goes right on by. I realize there's an issue, so I point at the number on my mailbox 7421 in 3" luminous numbers. She comes back, stops and says "Is this 7421?" I was astonished! I asked "Can you honestly not see these numbers?" The driver then threw my food on me. Uber promised to refund the cost of the meal, and send a replacement meal, but walked that back an hour later. Instead, I got no food and they charged me $8 for the privilege of being attacked. Police were involved, and incident report taken. Beware! If your Uber driver is a very large black woman named Jasmine, you're probably better off just cutting your losses and forgetting about the food. That thing is stone blind and on a steroid rage.

Driver apparently got lost and tried to blame it on Uber even though the app had my address correct. He called at 10 after the hour and said he left the pizza on the porch. There was no pizza. At 40 minutes after the hour he delivered cold pizza. Not recommended. Especially since they raised the price of every item that you're buying and at a fee and ask for a tip

I wish I could give zero stars. This is the second time that they completely messed up my order. No matter what you order be prepared to get something else and then you have to pay and stick with it. Customer service is rude and it's ridiculous to even call this a customer service.

The whole thing is a big annoying joke. No matter if you order food, which will probably end up somewhere in the neighborhood, or if you order groceries from a store, you won't get what you order.

Nobody cares if you get 30 bananas instead of 3 and then customer service tells you that this is OK and you can just stick with it and shut up,

Save time, money, and your nerves and delete the app. This is the worst service ever.