Uber Eats

They refuse to refund me for product that was not delivered. Then they put a block refunds alert on my account regardless of the fact that the past 3 incidents were the fault of driver who didn't deliver. Their responses are automated and calling customer service is a waste of time. When you order with Uber, the customer is always wrong!

This is not my first issue with Uber Eats, but it us my last. The order was all wrong missing strawberry shake, 6 pack of cinnamon rolls, straw, napkins. Sandwiches were wrong and trying to complain in the Uber Eats app it said order wasn't eligible for refund. When I order something and it doesn't show up, or isn't the way it was ordered I want you to make it right, I spent 60.00 to get messed over. Will never use Uber Eats again. Pictures attached

Do not drive for Uber eats. Monday 4/17, I attempted to put in a new debit card and it has been nothing but hell. It is now Wednesday 4/19 and I still don't have access to my money. The investigation department has no number to call. That investigation department has lied saying they have contacted me. All they do is send you chats on how to enter financial information and I continue to get the same entry errors. Uber phone support does not care about staff. When they do chat with you, you never get a response. It's to mental and emotionally tiring. If you want headaches, stress, treated like $#*! and hung up on multiple times, then uber eats is for you. Don't drive for them.

We were not in town to receive an accidental placed order but order eats didn't cancel and Provide me a refund for it. The food just got delivered and stayed there two days before we can throw it as it is. This is so disappointing! Beyond frustrating!

I am a small business owner where the service of Uber Eats is provided, they cancelled my account at the end of July 2022 and still owe me money, I have emailed them and even called their customer service number and no one gives you a straight answer. If you are a hard working person that wakes up to run your business be careful with them. They leave you hanging, no professionalism a lack of respect towards their customers.

Tells me food places can deliver still but when I finally do all the ordering and try to hit confirm it's now not available. Before this I've had problems too but gave it another try but honestly the worst app I've ever had. Total trash! Better off with accounts that will for-sure get your food and be straight up with you, not let you do all the work to then explain you can't place an order. Never had any trouble w other accounts thought this was better but I was terribly wrong

It was my first Uber eats order and I was offered $20 off. I ordered a foot-long double protein turkey and a foot-long spicy Italian. I also ordered three bags of chips. I noted in the order to the driver that we lived up a dirt road and please leave the item at the doorstep.
About the time I knew the driver would be arriving I went outside and saw her pulling out of my neighbors house. I sent my son down to pick up the order only to realize then that the chips were missing. Then when we opened our sandwiches Spicy Italian was completely wrong and the double protein turkey was single protein. I paid extra for this. Very disappointed I will not use Uber eats again.

Idk how anyone can use such an unreliable company. I placed an order 4 whole hours in advance and they still managed to not be able to deliver the food when I spoke to the driver who said he was at the spot picking up the food…insane that this company is still in business. I'll keep my cash but thanks…deleted this account as well.

I placed an order and the wait was over an hour which is unusual. After their app showed that the driver pictured picked up our food, she cancelled the order. She is obviously a thief. Customer service was very unhelpful as I wanted to take note of their policy for drivers who do this. I have since deleted the Ubereats app. Clearly, they will hire ANYBODY.

Don't use them
Ordered groceries £51.99 yesterday from Co-op Carlton parade Orpington, never arrived. They charged my pay pal. Showed in their app delivered, trying to call their customer service to my shock it is only for ongoing orders, and mine is not. Messaged them many times no reply. This is serious and frustrating. No reply for two days leaving customers with no feedback it is appalling. Not only waist of money but time and trust.

The driver confirmed a grocery collection and then didn't move on the tracker for over an hour! It looks like the driver was outside their home, as it is residential street and not road that would have traffic on it for OVER AN HOUR!
Messaged the driver, no response! Called uber eats support, got passed round to 4 different people having to repeat my same problem only for them to put the phone down on me! They then called me back and hung up on me, as soon as answered. (Was in "great" signal area). The offer of a £5 credit is unsatisfactory for the service received today. Really unhappy and not what I expect. I want someone from the Uber eats team to contact me immediately.

This app was absolutely terrible the customer service isn't helpful at all there useless & don't care for helping a customer in need the ppl are so stupid it hurts it'll feel like ur loosing brain cells talking to them i absolutely hate uber eats they refuse to give back refunds they never make sense even if something happens on their end they don't help with it at all it's like a shrug for them bc there not going through it i don't know how many times there were incidents for me & my partner we're suppose to get our refund but they refuse i just regret ever getting this app i deleted it & won't ever use it again bad customer service back uber drivers & just a bad company in general don't waste ur time or money on uber eats or uber it's not worth it at all it gets u no were when ur in need for help $#*! uber eats & uber go to the underworld $#*!.

After waiting 1.5 hours my order was missing items. After spending $146 I expect some sort of explanation. The restaurant deferred to Uber Eats who then said they couldn't refund. No explanation and no reason. I continued inquiring as to "why" and they couldn't explain. Horrible customer service will not be using again.

Become a member they say. Save time and money they say. Then as a reward for customer loyalty the company refuses to address a concern regarding, and I quote, You account is linked to 10 to 15 devices.". Which by the way is a violation of the use agreement.

Kindly explain how the company cannot be concerned about a customers account security when customer repeatedly states he/she utilizes ONLY ONE (1) device to connect to their account.

Thanks for they half off a yearly membership but I have cancelled and deleted my account.

I've used Uber a ton, recently I feel like they've gone down hill. My order was delivered to the wrong address, even tho I had the correct one on the app. I contacted Uber and they told me my meal was not eligible for a refund. Which makes no sense, your driver literally took it to the wrong place and I did not receive my order. They offered me a 5$ credit on my account for this inconvenience. After much going back and forth, they finally refunded me. But I 100% will never use Uber eats ever again.

I order from a particular restaurant that only provides delivery through Uber eats. The restaurant is fine, it's Uber eats that sucks. Biggest gripe is customer service. Uber eats is another one of these companies that makes it virtually impossible to contact a real human being. I had a problem with their web interface randomly switching the language on their website. I tried to contact them to see if we could solve the problem. Not a chance. No contact email, no phone number, no nothing.
Customer service is a big thing for me. If your company is not willing to provide me with some sort of contact method, then you don't need and won't get my money. PERIOD!

Can't add to or charge your order even before it's allocated to a driver. They make their app purposely hard to navigate and impossible to cancel an order, even before allocated to a driver. Even though they add 10% to the items from Coles and then add their service fee and delivery fee depending on how much money you waste, I mean spend, with them. They are truly deceptively clever with the options they give to navigate the app. Aka they are really just c*nts pretending to be helpful. Hence them ripping everyone off.

I have really tried to be a fan of Uber Eats. I have used this service 3-5 times a week and have defended their poor execution. I have reached my limit. I ordered and did not receive one of three meals I ordered. That's a 33% miss rate. That's terrible. I am sorry, but
It is not good at all. Refund, great. I still didn't get m meal. And if I want it, I have to order again and pay another driver a tip. How does that make sense? It doesn't. Good idea gone wrong.

I ordered because I wanted ice cream, the store did not have the kind I wanted, he did not offer a replacement kind, I messaged while he was still in the store he did not respond, I was disappointed so I contacted support who were extremely rude to me, even almost provoking, any way I'll never order from this service again, Door Dash always offers a replacement item

What an incredible rip off. I got Chick-fil-a and thought it was pretty over priced so when I got home I pulled up their online menu to compare the price for pickup to the price I paid Uber.

First thing is notice it that the menu items are 30 percent more expensive on the Uber menu.

Then there is a 3.16 "Service Fee"

Then 1.99 Delivery fee.

Then a tip for the driver, 4.13

So ordering my food at the store or online for pickup for my Chicken sammich and chocolate milkshake would have cost 10.44. Final cost through Uber Eats, 24.78

Never again.