Uber Eats

I recently realized I'm getting over charged with bogo on uber eats. Every thing I order. Instead of taking away an item as bogo suggests it adds an invisible item while showing u it took money off but in reality they are adding more price onto ur meal then if u never used bogo at all.

Has far as getting a car to pick you up, that side to Uber is wonderful. Uber eats is down right terrible. I have now done it four times. Every time my food is so cold does not matter if you tip a great amount or don't. It's completely tossed around. They have zero customer service. Stick to door dash

On 8/20/23 I ordered $122.56 of food from Crosshaven Winn Dixie. The Uber eats driver stole my order because it had steaks and condoms things people want. He marked it delivered. Uber said they would refund it. They never did. When asked why they said I had a restriction for complaining about messed up orders. I will not use Uber eat or Uber rides after this poor customer service and corporate thieving.

Sent gift card to ill friend, when ordering tip of $15 automatically added when she tried to adjust the order cancelled and charged $25 cancellation fee. This is theft pure and simple. Unbelievable such practice allowed

An hour after my order was delivered, Uber charged an addition $9 to my total! They wrote that it was for driver tip but the driver tip was already included in my original total. What I noticed is that they subsequently changed the delivery fee on the invoice from $. 99 to $7.99. I am absolutely positive that they pulled a fast one here. I've tried for 1 1/2 hours to contact Uber but I've had major trouble getting anyone in customer service (whether by phone or online... by they way, they don't accept phone calls... you have to send messages through their app/website) but I'm having no luck. After this, I will never order from Uber eats ever again.

Working for Uber eats is terrible compared to doordash or any other service. They have problems accepting documents And they do not care about their employees. I had to drive a few miles to the restaurant after accepting a order I made it 5 min early upon arrival time. The store was already closed so they continue to give workers the same order and then they won't ever compensate you for your time for driving especially with gas prices right now. Doordash has no problem compensating their drivers for issues like this. I will no longer work for a company who doesn't care about their employees. They make millions and can't help their workers out.

I been driving with uber eats for about 3 months now and has had 4 different issues regarding trip pay. When you except trips over 11 dollars or more they only give you half of that trip. I call various times to resolve the issues and it never gets resolved. Customer support is never any help when there a issue with trip pay or trip that has been cancelled after you driven to pick Order up. Another time when to grocery store and card did not work, they had the nerve to ask me to spend my money on the purchases. The way Uber is treating there drivers with Uber eats, I would not reference anyone to them. Bad business

Kristin B was supposed to deliver my food, in Scottsdale, AZ, and it never showed up. I actually ordered twice from the same location and received the first order. The second order was never delivered nor was it returned to the store. I received a message that she was lost. Then she called me and asked if I was in the mountain. I live 3.2 miles from the restaurant and she blamed Uber seats for sending her the wrong direction. The restaurant is now refunding both my orders and I have no food for myself. I am diabetic as well. Just don't do it. Not worth it.

The driver delivered food to our neighbor at 6:55 pm. We have witnesses saying that he drove a white van and knocked down our newly purchased professional basketball hoop then went on to deliver the food. We also have a video from our neighbor's house proving this recklessness. We have no note of apology nor was the basketball hoop put aside. It was blocking our driveway and nearly hit my car! Very irresponsible and dishonest driver. Our children are distraught and this is extremely upsetting. Please don't go with UberEats.
Grubhub and Doordash are better as we use them all the time and have never encountered such a problem.

Crappy drivers with attitudes who can't speak English half the time, expensive hiked up prices for a crappy experience. Customer service is offshore and useless using scripted responses and never resolving issues. You can speak 10 different reps and none of them will know how to resolve the issue. They will hold your payment ransom for food you never received until you wear yourself out trying to explain yourself. This is literally the worst company - such a shame that they do nothing about the crap service provided to loyal customers. Do better!

Very poor customer service. Not the first time I've had bad customer support. Even though I have provided evidence of a wrong order been sent, I'm still being refused a refund and now customer support are ignoring my messages. I have paid for goods that I have not received. I have been with uber one for a long time and this is how they treat valued custom

The absolute worst delivery service ever! I contacted the actual provider and they advised me that since Uber collected the money I had to go through them for the refund. Of course, Uber declined the refund. I'm irritated by both companies. The food delivered was undercooked and tossed in the garbage. Uber just says... no they can't offer a refund. Really? I will never use them again and I recommend you stay away too unless you want to flush your money down the toilet! Try Grubhub or Door Dash... way better service! Grubhub will be my go-to from now on.

We ordered El Pollo Loco online through Uber Eats, because their website said the delivery fee was "only.49"! Our food bill was $29.95, and we gave our driver $5 cash tip. The original charge on my credit card came in at $36 due to a 'service fee' but an hour later ANOTHER charge came through for $6.62 for a tip we did not authorize. Over $18 for the convenience of having them deliver? No thanks! By the time the extra charge arrived in my email it was past the time I could do anything about it and their customer service is useless. Never again!

I just cancelled my Uber membership. Uber delivery has declined so much over the last year. Even customer service is not great. Many times it takes 2-3 different Uber drivers to get my delivery. At least 75% of the time restaurants are missing items in my order. I'm very dissatisfied.

Honestly it was embarrassing how bad Uber Eats is. They took 4 hours to deliver my food. Drivers kept adding and then dropping my order. I contacted customer support like nine times. They were completely unhelpful. All they did was gaslight me and when I called them out on it, they got rude and hung up. My food got to me cold with half the items missing and Uber Eats refused to give any refund. Honestly, I feel robbed more than anything. Doordash isn't perfect, but they have the same restaurants usually and they don't try to rob you through sheer incompetence.

Uber Eats is awful. The driver can cancel your order for any reason they want and WHENEVER they want. A driver just cancelled our order an hour after we placed our order (originally it was supposed to get there in 40 minutes). This time the "system was down" and last time we ordered "they didn't have some of the items you wanted." So you just cancel the whole thing? Ridiculous. The customer service is garbage as they make you use a chat feature that is not compatible with certain phones. I'd say go with Doordash, they are MUCH better. They will call you for replacement item.

This was my first time using a food delivery app and tried Uber Eats in Milwaukee. Ordered Indian food from Cafe India. I was 9 minutes down the road. The driver took over an hour, delivered to the wrong address, and hung up on calls many times. Food was stolen as he left it at a gas station! The driver did not speak English and was very rude. NEVER would I use or recommend Uber Eats. Just a horrible experience of lies and incompetence!

Good afternoon! I ordered from Uber EAts Cancun, but the food never arrived, it was super difficult to find a contact number and then they sent me an automatic cancellation with the promise of being refunded in a few days which also makes no sense. That date was June 19 and the money was never ever refunded. Yesterday I chatted with someone (or a computer) on their link and have not received an automatic refund and they said they would get back to me ending the conversation. Today I am on the site again and no one appears or answers. How many people are getting scammed and no product from Uber?

What an abysmal service. I only use it because I get a credit every month from my credit card. Found out recently that they decided to suspend my ability to buy alcohol with no notice whatsoever. I can't fathom why they would have decided to do that. If you can find a customer service phone number or chat you deserve a medal. Once I was finally able to chat with someone they were of no help and ended the chat abruptly without a path moving forward. I've decided I'm going to let the credit go to waste every month because of how terrible this company is. Cannot wait for it to go under.