Uber

Poor services, always have missing items when we put order and it is hassle to get the issue resolved

Charged me $30 for an 8 min ride. Driver don't even get half of that. Next time I'll take a taxi. Deleting the app.

Uber ride to the airport was a no show. Missed my flight, great expense and dislocation. Don't trust hobby chauffeur for anything important.

Uber is cheating their drivers, not taking in to consideration of the gas prices, I give them a 1 star review.

Most horrible $#*!ed up company 12 miles for £12 this is scam uber need to $#*! off now and replaced by some better people

When Uber runs over its customers. Buyer betware - Ueber is not all that is seems. At first I liked it. Ninety percent of the drivers are decent hard working honest people. But it's a crap shoot. I'd estimate ten percent are unscroupulous and should you ride with one of them Uber has no customer support. There's no phone whereby you can reach the driver or company. Case in point: Take Bill an apparently affable guy who will offer you a beverage on the way to your destination. Bill drives a Grand Cherokee and all indicators indicate that he is a criminal or accomplice to a crime. When Bill dropped me off at Planet Fitness I immediately noticed I left my bag containing an IPod and Bose headphones in the back seat. About $600 worth of equipment. I tried to wave him down but he wouldn't stop. Since then I have sent over 30 texts to him, the local Ueber office, and the corporate hub in Stamford. I even asked the Stamford police to investigate. As of this moment neither Bill nor Uebr care about larceny and they have no moral compass or desire for customer service. The car will get you from point A to poing B but after that your on your own. Uber won't lift a finger to help. Do you reaally want to take a chance with this company when you have your wallet, or keys, or handbag, or smartphone, or lose engagement ring on your finger? The smart answer is no. Bill is still out there. Lyft is the same as Uber. I'll check later today but smart money says they are much more conscientious than Uber who thinks its customer service is of no importance, even when expensive items disapper in one of their cars.

Taxi was mutch easier you call they come.you guys buyl$#*! with your app not going true not ok.good luck yo you

If you are contemplating driving for Uber in NJ, think again... maybe 3x. Ask around. All I know from my experience as a driver for three months with 500 trips under my belt and a 4.8 rating... be very very circumspect before leasing a car. What they do is rope you in as a driver with decent pay for two weeks... then wham... they cut the fares in half. Let me ask you as a logical human being... can a driver who has usually a car payment of at least $600 per month... plus insurance...(unless the ins. Co finds out you drive for Uber and then presto... drops you like a rusty safe in the river) plus gas, and wear and tear on the car driver 10-15 minutes for $3... well that is the fare they pay. Also if you happen to drive to Manhattan... and they take out $20 for toll and charge the customer... and then only pay you $8-15 on top of that to drop off the customer before you have to drive through traffic to get back into NJ to accept another fare which usually takes at least an hour... do you think that is a good usage of time and good pay? You see what Uber is doing is trying to show Wall Street (Watch "The Big Short"- very appropo for Uber) the huge rider base. The problem is that the drivers are dropping out like flies because they can not afford to drive. I know as I have picked up many ex drivers recounting the same experience. Wall St... which incidentally I used to work for years ago for almost two decades... is about to have a rude awakening when they see the market valuation Uber claims of $63 bill. -even though they lost over $467 mill in 2015-from a confidential source yours truly picked up devulged-is nothing more than specious and a "house of cards". Now Uber's PR will tell you how wonderful it is to slash fares all in order to be more busy for the drivers but don't believe a word they say. It is because they are burning through drivers faster than the INDIE speedway all in order to keep riders happy. Good luck people in your decision but know that you had better do your homework before you get involved in such an exploitive outfit. BE DAMN CAREFUL.

The worst company I have ever been involved with... I had driven for them for over 6 months... Had great reviews from my customers... I even eventually took part in their Xchange leasing program... so they were getting a double bump from me... well after learning that I really could not make enough money paying all my bills with them I had to divest some of my time to get another job... well I ended up going out of the country for 3 weeks on a potential employment trip... so fell behind on some leasing payments... I immedieately tried to communicate my situation with them and see if I could work out something... well because you cannot talke to anyone on the phone until last week... you can see how difficutl it would be to communicate my situation... after finally getting someone to talk to on the phone... they basically told me they could not do anything I needed to talk to Xchange leasing... after months of talking to a "warranty company' which I found out was Xchange leasing in disguise... ran by a bunch of people who are not capable of having discussions about leasing issues... and continually pushing the discussion to a warranty discussion... that lead to why cant these people tell me they are Xchange leasing?... something really weird here... So long story short about 1 week of having my first discussion with an actual discussion human at UBER they come and take my car and to this day I have not had one open honest talk with Xchange leasing... What an insult! Never invest your time in this company because they could care a less about the drivers, the REAL people out there bringing in the money... Oh but you will get a lot of fake pretend recordings on their call phone while you wait for hours before talking with them... I have never felt so insulted... after giving of my time to this excuse of a company... I just get mad thinking about it... and they will keep pretending they care I am sure... Bad Company

This unprofessional driver wangjiku, I requested uber around 9:25. If she don't have idea on pick up location she should not accept the request first of all. But she accepted my request. I wait for her nearly half an hour. I'm giving her directions in the phone very clearly. But she can not able to found me. She even don't know the famous place DMV office of Santa Clara, I stressed her in the phone our famous apartment leasing office is exactly opposite to the DMV office. But still waste driver did not catche me. Finally she is telling that she is going to cancel the trip in phone, but not even cancelled my trip. Because if I cancel the trip I'll get 2$ charge. So I'm waiting for her to cancel the trip. I wait for 15 mins she did not cancel the trip. Until she cancel the trip I can not able to request for another driver. Because she accepted that she can not able to pickup me, then the right thing is she must cancel the trip. But not even its happened in this case. So she has done these many mistakes1) she don't have idea of area where she is going to pick up 2) though I'm giving her clear directions she did not found me
3) she accepted that she can not able to pick up me after my almost half an hour request. But still she did not cancel the trip.
4) because of her unprofessional behavior she charged me cancellation fee. She wasted my precious time.
My request to the management is don't give permission to the such kind of unprofessional and unexperinced drivers to drive the uber. Because customers finally get bad openion and worest experiences with the UBER

I Live in Los Angeles, CA and used Uber for the very first time on September 11,2015 The Uber App didn't allow me to place my promo code, which I was told by family, and friends that it was ok since MY First Uber Ride Will Be Free! Wrong... I requested a ride to the Forum in Inglewood, I live in South Pasadena which is about 19 miles... My Uber Driver exited off the fwy on one of the busiest streets, during the busiest times on a Friday... I requested to be dropped off, not inside the Forum Parking Lot but in the street since I only had 10 minutes to walk across the parking lot, go through security, and find my seats... Uber charged me $121.00 for one long $#*! ride, ahhh what happened to Your First Ride Is Free... After the concert I again request Uber... Same route it cost me $16 to get home, Yes SIXTEEN DOLLARS... Next day got in touch with a rep told her my situation, she informed me that it will take a couple of days for someone to get back to me... That was on September the 12th Here I am on September 30th waiting for someone to get back to me. Yet on a Daily Basis Uber will text me to become an Uber Driver, Really? - 0 Stars

I took an Uber to the hospital but left my expensive cardigan in the car. I contacted the driver immediately from information provided in the app. He confirmed he had the cardigan. He said when he is back in my area he would drop it off. I did not hear back for a while so contacted him again. He said he would drop it off to me but I'd have to pay almost £45 for the trip or he ca drop it off at the Uber offices in Canary Wharf. I then asked he drops it off at Canary wharf. I also asked that he let me know the details I will need to collect the item. My fare to the hospital was £7 by the way. Anyway, the driver whose uber user name is "Abobacar" stopped responding to me. I contacted Uber and they said they had tried to contact him to no avail. So I suggested that they switch his access off to force him to come to the office but they did not respond to that request instead they pretended they could do nothing and that the driver is self employed so there's nothing they can do. I filed a Police report and the Police said they had a duty to resolve the issue on my behalf. I relayed the message to Uber but they declined. A few weeks after, Abobacar contacted them and claimed he was in an accident and that when he got the car back the cardigan was missing. So I asked if his insurance would pay for the missing item, they did not respond to that. The moral of the story is, if you have a problem with an Uber driver Uber will do absolutely nothing to help you resolve it. They appear to have a finders keepers policy. It is disgraceful. I still use Uber but will switch to a competitor as soon as I get a chance to find one. Also, I will send an invoice to Uber as advised by the police. I will follow up with feedback at a later date. Beware of "ABOBACAR" the Uber driver!

I used Uber App for the first time while on holiday overseas, never again!
Customer Services were unhelpful, do not like feedback and seemed to expect it okay that I pay twice for a trip when it was the fault of their own set up.

I had WiFi in hotel booked car out to a destination that I would not have WiFi for 20days. There was no note to say I would need a pin at the end of trip, and even though this showed after I gave the initial pin it disappeared off screen as soon as we left hotel & I had no WiFi to retrieve it. I paid the driver in full plus a tip in cash. When I returned to WiFi I see that it still showed the amount outstanding.
So I contacted customer services: their two responses: I should have recorded a card on account and paid through app - my reply 1. Country of holiday wouldn't take payment from my UK card although registered 2. Even if it could I would have still be in same situation with no pin and no access to WiFi.
Uber's other response was that I either paid the outstanding balance still showing on account or it would be added to next ride. - My response if Uber did not foresee the problems not supplying a pin offline that was not my fault. I gave Uber the option of keeping me as a customer & updating the fact that payment was made in cash & that I had witnesses or I would stop using the app, share my injust experience of uber customer services on various reviews & media to warn others and to report my experience within my home country & country of holiday.

So with no reply to that message here I am sharing my bad experience of uber customer services & business model. Be warned. Personally I with take my business to one of the many other services such as Bolt or Grab from now on.

How dare you accuse people of making a mess i hope you get sue i don,t like tou get lost
Thanks from greenland