Donald S.

When Uber runs over its customers. Buyer betware - Ueber is not all that is seems. At first I liked it. Ninety percent of the drivers are decent hard working honest people. But it's a crap shoot. I'd estimate ten percent are unscroupulous and should you ride with one of them Uber has no customer support. There's no phone whereby you can reach the driver or company. Case in point: Take Bill an apparently affable guy who will offer you a beverage on the way to your destination. Bill drives a Grand Cherokee and all indicators indicate that he is a criminal or accomplice to a crime. When Bill dropped me off at Planet Fitness I immediately noticed I left my bag containing an IPod and Bose headphones in the back seat. About $600 worth of equipment. I tried to wave him down but he wouldn't stop. Since then I have sent over 30 texts to him, the local Ueber office, and the corporate hub in Stamford. I even asked the Stamford police to investigate. As of this moment neither Bill nor Uebr care about larceny and they have no moral compass or desire for customer service. The car will get you from point A to poing B but after that your on your own. Uber won't lift a finger to help. Do you reaally want to take a chance with this company when you have your wallet, or keys, or handbag, or smartphone, or lose engagement ring on your finger? The smart answer is no. Bill is still out there. Lyft is the same as Uber. I'll check later today but smart money says they are much more conscientious than Uber who thinks its customer service is of no importance, even when expensive items disapper in one of their cars.