Uber

If you don't tip, UBER will be automatically lower your rating (*). Once lowered it will not go back up even if you start tipping. Unacceptable behavior by a company that earns billions by exploiting its employees and customers.

I would not recommend Uber to anyone. Its like a scam. They lie about the estimated rated that your ride will be. They charge you double or triple the price a regular cab service will charge you. I used uber for the first time 2 weeks ago and when i look at my receipt, my destination was not where my driver had left me. I sent them an email and they had claimed a refund of $17 was going to be refunded into my account. Until this day i still have not received my refund. Plus they have your credit card information but no phone number for their riders to call? Its like they hide behind the internet and you just have to hope someone responds to your email. I will never use this service again.

Been using it for years and it's been great until the other day when a deranged uber driver drove off with all of our luggage while on vacation. Waited for well over an hour. Had to file a police report. The police was instrumental in getting our items back to us. We got it back after 4 hours of waiting in a police station. The driver didn't apologize or anything- he was deranged. I would need a refund and a sizable credit if I am ever to use uber again- so far that hasn't happened. One of the uber reps was terrible. Another was better. This company is like russian roulette- you never know what you're going to get. Update: uber's offer for having 5 pieces of our luggage stolen including prescription medication, passport and laptop etc was $5 to use towards our next trip. What next trip? I won't ever be using it again. Now that I know how poorly run it is. So far as I know that deranged driver is still working for them.

Uber signed me up for a pass of $99.99 that I did not sign up for, and it charged my credit card.
I tried to contact Uber via phone call, live chat, text & email messages for more than 3 hours so far, but no response. Uber only sent me automated response saying that it has responded to my issue.
I vow never ever to use Uber, again, and will delete all of it's existence on my phone after the inappropriate or illegal charge is returned to me.

So I scheduled a ride 3 days ahead of time to take me from home to the hospital for an urgent appointment. Everything is scheduled, although the app is terrible and useless the big issue is my credit card gets charged 2 days before the date, oh well seems odd but it is what it is... here's the best part ---ready...5 minutes after my scheduled pickup I get a message from Uber saying no drivers available to pick you up. What a SCAM Uber...never again will I even try to use Uber.

It is so incredible the stupidity of customer service people. I use these rides so often and because some of the controversial cancellation fees that were the results of bad drivers, they would not dispute these charges and lost the business for good from me. I have explained and escalated, the "machine" would not reasonably consider my complaint. Although Lyft nowadays are extremely expensive during the rush hours, given the bad service I received, I would not go back to UBER every again. How stupid this could be!

For a service that asks for your credit card number right off the bat - they should really provide a support phone number. I trust you with my credit card information and all you give us is a general support email? I don't want to write you an email that gets responded to in a week when it comes to my money. People will be upset by this no matter what.

On another note, I see a lot of bad reviews on your company masked by fake good reviews on Yelp. Way to go, Uber.

I ordered under the wrong address and immediately noticed. Called the restaurant first to let them know not to make the food and they were fine. Then I chat with customer service at Uber and they said I would still get charged even though I have spoken to the restaurant beforehand and it was all done immediately after noticing the error. They have lost a customer. In the past they made a huge 2 big mistake with large breakfast orders, one corporate and another family get-together. Never again.

I've been using Uber for a good 3 years now. Going to and from the airport, events and other places I want to go but don't want to hassle with finding parking or walking through acres of parking lot after I've arrived. Love the convenience of being picked up and dropped of right at the front door and I've had such nice experiences with meeting the most kind and positive Uber drivers. I've been around for a long time and am glad there is a service like this now. Sometimes I am afraid to go here or there because I'm concerned I'll get lost but with Uber I no longer worry and just go! One more thing... ** If you want to sign up with coupon code jodir282ue you can get up to $20 off your first ride. **

UBER has absolute terrible customer service. Someone hacked my account but fortunately can't charge my credit card. Afterwards, I can't activate my account. After numerous emails with help. Uber with numerous useless advices like resetting password numerous time... it is still a NO. After 10 days, my account still does not work and the only way to contact them is via the help. Uber service site. The response turn around time is 24 hours. The worst thing is that the responses are robotic and really do not try to solve your problem. I will starting using other car service. Uber should be punished for offering such poor service.

Used to be good until drivers in remoter areas learned how to team up, and game the system. Available drivers turn down the fares, to create a backlog and drive the price up, and then they all accept them when they get above a certain threshold. Knowing people will have no choice but to pay

Which leaves you waiting 20 minutes for a ride connection, and paying 30% more

I USE to drive for Uber but no more. Uber screws their drivers over... especially when they offer the guaranteed rates. You can never find out exactly how you're doing to see if you still qualify for the guarantee so you have to continue driving the entire 30-50 hrs to find out you did not qualify because of some stupid technicality... like 89.3% acceptance rate.

They also screw over their customers. I had a rider get into my car by mistake so she still wanted to ride with me. When she cancelled her original request they charged her a $5 fee & when she put in another request while sitting in my car it gave her a different driver so she had to keep cancelling those drivers while being charged a cancellation fee until the uber app gave her my car as the right driver.

Unlike Lyft, Uber does not pay too fees either.

Makes it near impossible to find a contact option and no number is available. Recently switched their payment method so that PayPal credit is not available. PayPal charged my directly because of Uber.

Uber, BAD EXPERIENCE, and so poor service.

A manual transaction (outside App) to a driver went wrong, then they go in and mess with balance.

Explained several times, like they do not read, instead empty standard reasons, which by the way have no merit in the context.

Arrogant customer service.

Cannot see transactions of wallet, because App does not provide, like they blind you.

App now shows error, they been in business 10 years or what, and cannot ensure simple flows work proper, even provided screenshots, is being ignored.

/ Marc

I have 3 mystery trips appear on my bank account that i have paid for a never took. Trying to get uber to give back the money is like getting blood from a stone. I gave them dates, times, amounts and a screen shot of my bank statement. Still not good enough. Will never use again, criminals.