Uber

Used twice, over charged twice. I have used Uber twice. Both times going incoming, I was overcharged from what they stated the charge would be. And trying to get it straightened out, so called customer service kept sending me a form letters that had nothing to do with my complaint. In my opinion Uber is a scam. Yes you can get where you're going but they charge you at least 20% more then they state their charging. One time, they charge me three times what they stated they would be charging. It took in excess of 75 emails from me to get that straightened out. Don't waste your money, don't waste your time. Uber stinks

I have been waiting for a week for Uber to pay me what they owe me. They told me 10 days ago it would be 3 to 5 days. Now they are telling me 10 more days. Do not use Uber. Try Lyft. They are cheaper.

They have little to no customer service. They have no actual person that you can speak to. They make it almost impossible. I have tried to explain to them in many different ways that they have charged me double for every trip that I have taken, and charged me double the tip for every trip that I have taken, and the money has come out of my bank account, but they still keep telling me that I have an outstanding balance and That I must pay it again!

Uber's ratings of its Partners is irrational. 4 out of 5 is 80 percent. The founders probably didn't score 100 percent in college. The overall rating of Uber is not a 5 star. Uber platform to send the Partners out without training is expectation is fatal. Why allow the companies ratings to fall immediately with new Partners. The riders are Mal Contemps and not happy with a good, friendly, and safe ride. All new Partners should be required to attend the four hour training. Uber changed its policy on evaluation mid stream and changed from the 500 ride minimum to a 50 ride minimum.

Once a Partner gets de-activated they are treated as if they are a criminal, second class citizen. Uber does not care about the negative publicity or terminating a Partner.

I hate following the prompts to receive help through the Uber app. I am often times routed to someone who doesn't even pick up the phone.

I've had the same tech issue for a year, I've never cared to write a review but I'm sooo aggravated because I actually like driving for Uber but I've had to drive for Lyft because of lack of access due to a tech glitch.

My app does not provide UberX as an option in my driving preferences after countless troubleshooting, false follow up promises, and hang ups in my face.

I believe this is because I created a duplicate account but an account specialist removed the duplicate and I still do not have access to UberX. Every time I call it's a complete run around. Please help, what else can I do I'm at a lost.

I've lost faith in this team, they are obviously not well trained, overwhelmed and lack the proper resources to actually assist. I guess I'm team Lyft.

Uber through venmo Sucks!
Each time I pay Uber through Venmo I have to contact support asking to modify the charge. I've waited over 3 days to see if Uber will modify it itself but it looks like they won't do it unless you email asking for your "change".

It's very very annoying. Uber Venmo won't modify the initial amount unless you contact support.

Don't pay Uber through Venmo. Unless you want to over pay and loose money

Very disappointed and unhappy with this

I ordered a Uber to go from the Outlet Mall in San Clemente to San Juan Capistrano (7.9 miles) and the charge was $49. What a ripoff and the driver only got paid $20 of that money. No wonder the reviews here are so bad. Uber is like a crook on wheels.

Had created profile 4 mos ago, hoping to use out of Harrisburg PA, yet Uber not set up yet. Came out of getting massage, checked email & noted receipt for ENGLAND today! How did they get my profile, use my encrypted Capitol One, which they are now partnering with,
I go into store, leave my phone in car & uber driver in England has called my cell 4x, looking for me! No customer service number to call, left emails with everyone & tried to purge my account of all my info. UBER. Never!

I am an IT employees working in Infopark cochin. Last night i booked a cab. Its just a distance from Infopark to Kakkanadu(seaport airport road) near civil station. The bus charge is the minimum fare which is 7 rupees. That much short distance. When i arrived at my stop, i was shocked by seeing the fare as 366 rupees. Fare + 250 rupees because of surge period. What the hell is this. I depended on Uber for each and every journey as i carrying. But i stopped it by yesterdays issue. Very very very worst experience and feedback on Uber. I hate it now.

I had booked an Uber for a 5.30AM pick up - received confirmation of the arranged pick up and time. This was a $95 fare. When I opened the app at 05.10AM no driver was assigned no message was sent to advise of alternate option or when a driver might be assigned 40 mins later a driver picks up my ride sends text to say be there in 25 mins - saw him drive towards our address 10 mins from arriving he shuts off his app. Next driver finally turns up 1 hour and 40 mins late causing us to miss our flights. Went to the Uber app registered my complaint - got a canned answer and on a second complaint offered a $10 credit

Uber do not offer a customer service to attend concerns that are not in their software menu.
Uber do not offer a telephone number to communicate
I feel that I not have a human contact. This is terrible!

Richard took me to waffle house on 12/6/22 my phone fell out Richard later found it. I called Richard kept it.

I found other charges coming out of my bank account after Richard found my phone, he said he would be sure to return it to me he said I promise their customer support has gotten nowhere with Richard and he still has my phone. Richard the Uber driver committed fraud through my phone with my bank account. Customer service can't reach Richard he refuses to answer his phone through customer service for Uber.

I made a Uber reservation 4/11/23, and was charged $29.25 for a 2.7 miles ride. I made the same reservation 6/06/23, for the same 2.7 miles ride, and was charged $37.00. Of course, I kept Uber's receipts.

Driver did not come to correct pickup location- and he refused to give me the street address where he was instead just giving me the general intersection of 2 streets. He was nearby and could have come to my exact location as I told him but he refused to do so, and refused to answer any more questions and just went silent as 2 or more minutes passed- meaning all that time was wasted and I consequently had even less time to get to my medical appointment. He waited all that time without further answering my questions and then canceled on me and then I was charged a cancellation fee. I asked for a review and it is being refunded, but Uber left no provision for me to complain about the driver. This is for the trip that was my first booking today on 8/23/2023.