Ashley O.

Half of everything I ordered didn't fit and the other half of what I ordered were poorly made dresses. I corresponded with them and tried to return everything for over a week and my 30 day warranty was almost up yet they still never gave me a return address. It should never take that long to return anything! I have never had this problem with any online purchase. They kept asking questions I had already given them the answers to and told me they sent attachments with a return label and return instructions, but I received no such attachments. It finally took a strongly worded email and a terrible review for them to finally resolve the issue. I am relieved that they are refunding my money, and I strongly suggest that they take the necessary steps to make their return process easier for their customers, faster, and a lot more hassle free! Try Including a return label with the products, like several other online stores already do. Or when customers ask for it, actually send it to them!

They have little to no customer service. They have no actual person that you can speak to. They make it almost impossible. I have tried to explain to them in many different ways that they have charged me double for every trip that I have taken, and charged me double the tip for every trip that I have taken, and the money has come out of my bank account, but they still keep telling me that I have an outstanding balance and That I must pay it again!