Uber

Hello, my order got delayed by 1 hour and I tried to reach customer service, only for a robot to link me with an agent who would not answer at all. For clarification, I wasn't being rude to them, as my first message read "Hello" and I waited for 10 minutes before i sent another text describing my problem. I still hadn't got any reply. I can confidently say that this is the worst customer service I've been through. If you won't reply, why do this job?

When I wanted to use Uber to check rates, I was forced to sign in (I've used them several times in the past). Then when they sent me texts to get signed in, the computer didn't recognize the password their computer had just texted me...so I couldn't access their computer to even estimate the rates. So I went to Lyft and had a great time. Ditch Uber. I don't know how they've maintained such a high rating. AND...Their rates change by the minute. I was at the airport needing a ride home. Their site told me it was a $54 charge for a $15 ride. Not acceptable. And no number to call to straighten it out.

After my credit card info was stolen and charged via Uber, fortunately the amount was refunded. But my nightmare didnt stop there. Soon I found my Uber account was inaccessible and they replied that I need to email them the scanned copies of my government ID and credit card. I told them that would expose me to bigger risk and willing to meet their local employee if necessary. They sent me this "I've reviewed your account. It appears that your account has been suspended for activity that violates our Terms and Conditions and will be unavailable for you to use until further notice. We will let you know if we will consider lifting the suspension." Do I smell some sabotage there? I violated T&C because I am trying to protect myself not sending my credit card?

On April 20th I requested a package pickup for 2 package for $23.36 the driver only picked up one. I reached out to her she blocked me. I reached out to the customer service rep on here named Tan He said I would be refunded for the trip since she didn't pick up both packages I requested for. I didn't receive the refund so I reached out to my bank and the fare was returned now I have $23.36 "unpaid" amount on my app. I have been contacting Uber for weeks to have this charge removed and everytime I get in contact with one stupid rep that doesn't understand what I'm saying I get the run around. I wish I could report Tan who was so rude and ended the chat on me as I was stating I need a refund. I literally hate Uber. It's so frustrating and annoying. I want this resolved I'm so tired of contacting them

I thought this was very practical until my card was fraudulently charged twice tonight and I discovered how ridiculously difficult it is to do anything about it! I saw the ride come up and cancelled the first one, but I got charged anyway because it was cancelled at the last minute - to the tune of £17! I emailed UBER support right away but they are not available during the late night, it seems. I have changed my password and sent another email asking to delete my account but am afraid I will get charged again despite it all. Why is it not possible to take the credit card off the site? I don't want to go through the hassle of cancelling my card when it's just an UBER problem. If the site just offered that option I wouldn't be deleting my account. But now I'm totally turned off UBER and will stop using them asap.

1) Uber unlawfully charged me $70.83 without my authorization. I have not used Uber on that particular day. I only authorized few cents for verification, but Uber used that authorization for unlawfully charged me over $70.

2) After making reservation, I canceled within 3 hours and 4 days before Uber ride reservation. Uber charged me on my credit card.

Sent numerous email, but never received response and nobody answered the phone!
Uber customer service is non exist! I had to contact credit card company for this issue.

I have never accounted this kind of barbarous business practice in my life!

The worst company I have traded with. If u use Uber for your restaurant to deliver food. Beware, as soon as a customer puts a complaint in, even if you are 100%certain the order was correct they will still refund the customer. A lot of customers know they will be refunded by putting a false complaint in, u are better off with just eat and deliveroo

I was told to downloaded the app to receive a $20 dollar coupon, which i did. I ordered a ride and before getting in the car i made sure to double check with the driver that i was not going to be charged a single thing (my destination was only 5 miles away). Everything went well until the day after i noticed that they had charged me money. The coupon i had was applied but they had also charged me with an extra surge fee that i never approved of! They do not have a customer phone number so i had to email them. They never helped me with my problem. I DO NOT recommend this company at all!

There is no recourse say your in a city and get the address wrong,an Uber driver will leave you on the side of the highway,and you will have to call another Uber, rain or shine. That's been my experience twice. Traveling with Uber, there was a repeat of addresses in same city, but considering I know nothing about this, and I was taken to the place, upon realizing it not the place of destination. There was no recourse, I was let out at the side of the road to call another Uber. There was no recourse, and to me how safe can that be. Especially went Uber claims that they are safe

My granddaughter and I ordered an uber from santa monica beach pier. Three drivers cancelled and I was charged for the third one with them stating that the driver waited over 2 minutes for me. I was at the pickup point long before I ever contacted this driver. He evidently left and charged me with a cancellation fee and I followed the rules. Uber has shown to a very shadowy company from the get go. From now on, I will be a customer of Lyft! I have disputed this with the BBB, no response from uber so now I am making you aware.

They make up promotions to get you to work harder but don't pay you for them they let people say they going to give a 10 dollar tip and when u drop it off they leave 5dollars terrible company all about getting they pockets fat

Uber somehow decided that I didn't pay €41 for the trip I took a year ago, but I did pay for it after I sent help request five times, finally one of the agents said yes it's paid, but they never removed the outstanding balance. Yesterday I sent another request, explaining the situation, they didn't even really read my email Then said you have to pay that €41 house and there's no phone that I can call everything is online, horrible horrible

Out of 10 times, there were 8 times I had problems with my orders, either more than 1.5hrs wait or not being able to add payments, or placing my order at all due to their system errors. I would not use Uber if there were no other choices.

After requesting an Uber several days in advance for a ride to the airport, we were left scrambling to find a ride at the last minute since Uber was showing no drivers in our area at the time they were due to arrive. However, Uber did charge our credit card days in advance when we first scheduled it. Will never use Uber again!

Set up an Uber ride 2 days prior to needing it. They never showed up. Received a notice 10 minutes after they were due saying no drivers available. We were heading to the airport for a flight and had to wake up friends to take us. We were late for our flight and had to take a later flight which made us miss our connection for second flight. Uber sent us $5 off our next ride like it was no big deal. Will never use them again!