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California
1 review
0 helpful votes
Follow JJ B.
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I just completed my first Uber ride and it was great. The service was excellent and I ended up paying nothing for an airport ride that would normally charge me $50+. If you haven't done so, do try it out and you can get first one on Uber with promotion code jeffh3906ue

Date of experience: July 27, 2015
New York
1 review
0 helpful votes
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We ordered Uber XL for our party of five. A Toyota 4Runner was assigned. It did not have seating for five plus a driver. We had to cram four in the backseat. Several emails between Uber and myself resulted in a "too bad, it's what you ordered." So we paid premium rate for a service we did not get. Uber XL says parties of 1-6, but beware. You are responsible for knowing if the vehicle assigned will seat the number in your party.

Date of experience: May 14, 2017
Texas
2 reviews
5 helpful votes
Follow T B.
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I strongly encourage any Uber customer to take a screenshot of each part of your transaction as you order and ride. It may be a little tedious but I'm sick of arriving at my destination and seeing an upcharge on both the ride and the tip. If I type in that I want to authorize a tip of $10, I don't want to see $10.25 on my receipt. If Uber chooses to be greedy by giving the driver $9.75 and keeping the $0.25 for whatever reason, that's a choice Uber makes. Screenshot each part of your transaction.

Date of experience: August 14, 2020
Rhode Island
1 review
0 helpful votes
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Stole my money
May 3, 2021

They took $100 from me for a ride that was said to only cost $28. When I brought up this problem they only gave me $25 back, meaning that they unfairly took $47 away. I guess it's safe to say that I'm never using Uber again.

Date of experience: May 3, 2021
Illinois
1 review
0 helpful votes
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No Service
June 9, 2021

Site says 24/7 service. Tried numerous times yesterday to get a ride for a death in the family. Kept getting No driver available. Thank goodness Lyft was available also at a cheaper price. At that time price was not an issue and Uber was not 24/7

Date of experience: June 9, 2021
Maryland
36 reviews
124 helpful votes
Follow Ronnie T.
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When I saw an ad online for the soon to be Uber delivery service, I was intrigued enough to sign up. What I did not know is it would take TWO DAYS to sign up! I started at home taking pictures of the documents they wanted and sending them. Four hours later pulling in for coffee, the first text started for me to resend the pictures. Then hours later at my volunteer job, I was doing it again. Even when I got home, this continued into the night, with emails as well. Just how many times do you need to send the requested pictures until your account goes from pending to activated? It's not that I don't have patience, it's just multiple communication can become irritating and annoying. It took THREE DAYS (after angry communication from me to them to please STOP!) to find out it was multiple computer generated messages. Have patience if you want to try and sign up with Uber. And don't have a temper like I do!

Date of experience: August 22, 2016
Minnesota
1 review
1 helpful vote
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I had downloaded the Uber App onto my new cell phone while traveling. I needed a ride from Florida to the nearest airport. When I went to order a car, I was told that they needed to verify my credit card by logging into my credit card account and verify the "2 amounts" that they had put on my statement. I was already running late and didn't have time for that bullcrap. I downloaded Lyft, and they were there within 5 minutes. No problems. Bye, Uber. I deleted you.

Date of experience: March 6, 2024
Massachusetts
1 review
5 helpful votes
Follow Sylvia N.
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Iam really disappointed with uber charges! For the last 2 months have been calling uber in different routes but unfortunately when I agree with charges uber declares for a journey in the end I get a higher charge of $3-$5 without any explanation! Only todays trip where I had limited funds on the account my charges had no issue! This is cheating!

Date of experience: November 9, 2017
Arizona
1 review
0 helpful votes
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My daughter used uber for the first time today. She was very happy with the lady that assisted her. Sweet as can be her name was Gail. I was initially worried about her using the service at first. Gail picked her up from a school activity and it was a pleasant experience fir my daughter.

Date of experience: July 28, 2016
Texas
1 review
1 helpful vote
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I am usually happy with uber and have been using them for a long time giving them tons of service, i needed a ride home after a late shift at work that's usually $5 and they tried charging me $22! Leaving me stuck at work for HOURS! I am pissed to say at the least with there greediness after all the service i give them!

Date of experience: July 7, 2023
Florida
2 reviews
7 helpful votes
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Gauging
November 21, 2016

I took an UBER from Pacific Heights to the SF airport and it cost $85.00! That is outrageous! I was not told of the charge, as the driver picked me up at the airport, then stopped at my hotel to get my suitcase and then to the airport. The traffic was bad, but he should have told me it would be $85.00, that is crazy!

Date of experience: November 21, 2016
Nigeria
1 review
0 helpful votes
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I took a ride from Games Village to Wuye, Abuja, Nigeria. The cost of ride was 1,100 Naira but I mistakenly transferred 30,000 Naira to the driver. He claimed he didn't receive the payment but my bank confirmed that payment was successful. He has refused taking my calls. He doesn't respond to msg. Uber have refused to address the issue. Uber are a terrible company.

Date of experience: May 6, 2023
California
7 reviews
31 helpful votes
Follow Roger R.
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Uber is kind of like magic. You punch a few buttons on the app on your phone, and you watch as a black car appears out of nowhere at your doorstep. It's so much better than calling a taxi it's ridiculous. It does come at a price though--the black car service I've found to be about 20-25% more than a taxi, and the Uber taxi service was maybe 10-15% more. But honestly, it's kind of worth it. It's so painless... if only every service was like this.

Date of experience: May 8, 2013
Ohio
4 reviews
28 helpful votes
Follow Chas E.
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Uber seemed to be ideal since I just moved back home to Columbus, and I'm a single full time parent. Uber's App sent me to fictitious addresses, wrong addresses, and refused to accept responsibility for the wasted time, fuel, and deficiencies of their own App.

The passengers constantly complained to me about the App's functionality, and the inability of contacting Uber Customer Support.

The cost of driving for Uber is too high. Car payment, fuel, oil changes, Uber Fee, and Passenger Fee, leaves minimum wages for the driver. While Uber claims that drivers can make great money, it's actually Uber that is making "great" money!

Charging drivers high fees on top of maintenance costs of their own vehicles is ridiculous!

Date of experience: March 19, 2016
New Jersey
1 review
0 helpful votes
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My issue is for my poor 81 year old mother who needs a walker to assist her movement. Often times Uber drivers refuse to get out of the car to help her put her walker in the car. She has balance issues and is forced to lift her walker to put it in the car and then walk around the outside of the car praying for balance without her walker to get herself into the car. I know they are not "required" to assist passengers, but common decency would suggest that they should anyway. Very disappointed in the service she receives.

Date of experience: February 6, 2024
California
1 review
0 helpful votes
Follow Chassity N.
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Uber
March 2, 2022

Uber is a great option for ordering food and getting to your destinations. The problem is they leave it and option as to what orders they want to take and ones they choose otherwise. Why give the people the option, when your not going to fulfill the request. It doesn't make sense, if it's an option it should be mentioned before anyone places an order. Double check your orders, because mishaps seem to also be common.

Date of experience: March 2, 2022
Pennsylvania
1 review
0 helpful votes
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Uber never picked me up
December 14, 2018

I scheduled my ride 3 days ago for Friday night to go to an event that cost me $450. The ride never showed so I scheduled another ride. Confirmed it and another no show. I ended up driving myself and being late. Inexcusable.

Date of experience: December 14, 2018
Virginia
1 review
1 helpful vote
Follow Charles H.
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I have used Uber about 6 times. I have never had a problem. Their response times are excellent and they help with my walker. It would be nice if these reviews gave their general market location. I am 65 and use a walker!

Date of experience: February 13, 2016
Virginia
1 review
4 helpful votes
Follow Bob W.
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I was charged a 4.7 times surcharge
Now i'm trying to resolve this with Uber customer service and what a joke
It's like being trapped in an endless circle.
I will not use them again and I will not recommend Uber to anyone

Date of experience: April 6, 2016
Canada
1 review
1 helpful vote
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Uber must go
July 28, 2023

Cannot rely on them anymore….They cancel all the time making you late for appointments, meetings etc Forget about trying to find them in the early hours of the morning. They just cancel, cancel and cancel some more even at the last minute.

Date of experience: July 28, 2023

Overview

Uber's reputation is marred by significant customer dissatisfaction, primarily stemming from a perceived lack of reliable customer service and transparency in pricing. Many customers express frustration over unexpected charges, inadequate support during issues, and poor communication from drivers and the company itself. Positive feedback is scarce, with some drivers noting satisfactory earnings and enjoyable interactions with passengers. However, the overwhelming sentiment highlights a need for improved customer care and accountability, as many users report feeling abandoned and undervalued, leading to a growing trend of customers seeking alternatives to Uber's services.

This summary is generated by AI, based on text from customer reviews

service
430
value
390
shipping
165
returns
187
quality
324
+257