TK Z.

My issue is for my poor 81 year old mother who needs a walker to assist her movement. Often times Uber drivers refuse to get out of the car to help her put her walker in the car. She has balance issues and is forced to lift her walker to put it in the car and then walk around the outside of the car praying for balance without her walker to get herself into the car. I know they are not "required" to assist passengers, but common decency would suggest that they should anyway. Very disappointed in the service she receives.