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TumbleDeal Reviews Summary
Tumble Deal has garnered a largely positive reputation among customers, who frequently praise the quality of products, competitive pricing, and an engaging shopping experience. Many users appreciate the attentive and friendly customer service, highlighting quick responses and effective problem resolution. However, concerns arise regarding shipping delays and occasional issues with returns, which some customers find frustrating. Despite these drawbacks, the overall sentiment leans towards satisfaction, with numerous repeat customers eager to recommend the site. The company’s approach to customer care appears genuine, fostering loyalty and encouraging word-of-mouth promotion.
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I ordered a handbag but didn't notice that handbags are not eligible for return. I was unhappy with the handbag because I couldn't open the center compartment fully. Customer service waived the rule about no returns since it was my first purchase. They quickly emailed me a return postage label
I really enjoyed shopping on line at Tumble deal.com with their quick problem resolutions online at Tumbledeal Customer Service chats. Courteous, helpful, but mostly fun and inexpensive prices of your own choosing for quality goods!
Spoke with two customer service agents, they were amazing!
My experience was very brief but I will definitely do business and recommend the site to all of my family and friends!
I bought jewelries worth of over 200 dollars and I just wore one for two weeks and it has totally changed to a dark color, but in the description they have written that the color will not change, so their goods are not what they saywon't be buying anything from them anymore
I ordered a bracelet that was shown to be gold toned & when I received it, it was silver. I reached out to customer support and Chelsea responded promptly to let me know that the picture on the site was incorrect (she had already made sure that it was corrected) & that I could return the bracelet. Everything was so easy with no hassles or frustration. Chelsea was cheerful and professional & is a great representative for TumbleDeal.
I received a message board only to find that upon opening the box and viewing the product that it had be all scratched up. Just as if a 3 year old got a hold of it and went crazy scratching it up. I contacted the support team via email and within a week I had the issue resolved. I am so happy that I found tumble deal and I look forward to many more purchases. But if you have an issue, you must email them because all they have is a recording when you try to contact someone. So email is the best and only way to contact them.
Chelsea accepted photos of the damaged product rather than having to return it. So the replacement was delivered a day earlier than expected!
Poor service, I ordered a purse and it was on hold for over 2 weeks, then cancelled and then closed and can not get a response from the company! This was my first and last order!
Hi Christine. We are truly sorry that we sold out of this item and we definitely apologize for the inconvenience. We reviewed your correspondence with support and it appears that our response was sent on 4-30 stating that we have provided a full refund and even credited your account with $10 in store credit for the inconvenience. Again, we apologize for any inconvenience this has caused. Please don't hesitate to contact us at support@tumbledeal.com if you need assistance with anything else. Have a wonderful day!
I had to return an item that I purchased for my granddaughters birthday only to find out that it was not what she was wanting. I received excellent customer support from your staff.
I submitted a request for a return for a purse that I recently purchased. In the reply, I was notified that purses are non-returnable items; however, because I was a first time buyer an exception has been granted. I am able to return the purse for store credit - can't wait to spend it! Thanks for being such an outstanding company.
I had received an item that was damaged and contacted customer service. They responded quickly! The issue has been corrected.
We apologize for the issue, Cristi. But we are happy that our amazing support team could take care of you promptly. Please let us know if there is anything else we can assist you with! Happy tumbling!
I love that each time I log onto the site, I've found new items to excite me into wanting to purchase them. I have bought and received some pretty unique items thus far.
On my very first purchase, I did not realize that it was a final sale item and is normally not returnable, but this wonderful company is allowing me to return it as a one-time courtesy. I have now purchased 3 items through this site and will continue to purchase items as they are awesome.
I was immediately sent a code by email, along with a receipt stating that I would receive a tracking number when it shipped. I waited a week to now avail. I got a hold of Support and they handled my issue expeditiously.
We are glad our support could handle your issue expeditiously! We wanted to circle back to make sure you were taken care of. Please let us know if there's anything else we can do!
I spoke to a young man by the name of Ceaser. He was very helpful and I got my
Order taken care of.
I had purchased earrings and when I received them they were damaged. I emailed to get a return authorization and heard back after 3 days of waiting that my return was approved and now I had to wait until someone in another department sent me a return label for my refund. Well that was 4 weeks ago. I tried emailing them again after 2 weeks but just got a reply that my return label was in process. Not sure how long that process takes but after 4 weeks and I still have not received it I'm pretty sure it's not coming. I will never buy from Tumble deal again nor recommend them to my friends.
Hello Karen. We sincerely apologize about the condition of your earrings. Product quality is very important to us and we take issues like this very seriously. Product returns sometimes take a little longer to process, but we can assure you that your return will go through any day now. Feel free to contact us at support@TumbleDeal.com with your account info and we can give you more specific details regarding your return.
Received an e-mail response right away. In fact, I received several that reassured me the address change had been processed.
Thanks for the wonderful pleasure of shopping on your website.
Excellent products, prices, very well details of items. Delivered on time
As I stated previously, I was able to enter your site and BROWSE. Will shop later when I receive my check.
From the business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so sorry to hear about your jewelry, Joyce. Quality is very important to us here at Tumble Deal, and we want to take steps to ensure that your issue is resolved appropriately. We have reviewed your correspondence with our support team and it looks like we were waiting on the order # so we could provide the correct replacement. Since you provided your order number here, we are able to send out a replacement to you. Our apologies for the delay. Thank you for taking the time to share this review. Please don't hesitate to reach out to us if there is anything else we can assist you with. Have a great day!