TrueFacet

I returned these ear rings the day after I received them. I've a week later I still haven't gotten my refund. I have no doubt they are the exact items that I received because they never left my possession.
The return service is terrible.

Item is a necklace pendant - I believe the word pendant means it has a "bail" from which to hang --- this one has no bail or anything to attach it to a chain... I should have asked... still... not as described. Disappointing

My bf and I order 2 love bracelet from TF on Aug 3rd, 2021. It has been 9 weeks we still haven't received it. I called them every week and they lied about the delay and lead me on the whole time. Due to the delay, Adi assured that they will order from straight from Cartier and will ship it out within a week but still NOTHING. Very disappointed with their service. After 9 weeks of waiting, they suggested me to cancel my order to get a refund back. This will be my first and last to buy from this company. Please be aware and stay away from this company. Very dishonest and unprofessional.

Fed ex requires someone to sign but never came on delivery day and next day just left it at the door. No signature. I sat a whole day waiting to sign :(

Earrings were just laying in a box and not secured. They obviously rattled around and bounced off each other in shipping. One post was broken off the back of earring as a result of this.

I had ordered a size 15 small love bracelet in August 2021, after a month went by without a tracking number I contacted them about the expected delivery date. Every week they kept saying the shipment was delayed but that they were expecting it next day/following week and if not they would order it directly from Cartier. Soon they had stopped responding to my emails, and each time I tried to call, I would be on hold for hours until the phone line was just hung up on me. I reported the lack of shipment to my credit card company at the 2.5 month mark since my credit card company has a 3 month timeline to dispute a transaction. ONLY after that did they get back to me and sent me a tracking number within the week for an overnight FedEx delivery. I did receive the shipment and the bracelet was ordered directly from Cartier (according to the TrueFacet representative), however the packaging the bracelet came in wasn't all authentic (the Cartier giftbag handles were fake, and the screwdriver color didn't match the bracelet) which makes me concerned about the authenticity (although on inspection the bracelet seems authentic but unsure). Due to my doubts, I wanted to bring it to the Cartier boutique and was told that Cartier doesn't authenticate. I was planning on purchasing jewelry insurance anyway, and am currently working on getting it appraised by a jeweler to qualify for the insurance and authenticate it.

Seems legit they did have good customer service, overall not bad, the 20% sale plus no sales tax is killer

Need Rolex booklets
List said papers and got warranty card
Was expecting original booklets for Deepsea *******

I received exactly what I saw in the picture. Extremely happy.

I will be returning the product. It was just not a good fit.

Transaction went smoothly. Delivery timing was good. Watch received was as described and very lovely. Would definitely do business with again. Thanks very much.

Currently Truefacet is holding $6212.00 of my money and will not refund me or send another piece of jewelry for my money. This has been going on for about 6 weeks total. I purchased a necklace and after over a week of waiting was told the item was no longer available. Their accounting department issued me a credit memo but I never received my money back. I then ordered and paid for another necklace. After a week I was told that item was no longer available. A week later I was issued another credit memo from their accounting department. The money never came back to my account. I was then told that they no longer used that payment platform so in order to get my money back I would have to file a claim with my credit card company for both items, $6212.00 total. I asked to just simply apply my money to another necklace I would like and now they have stopped responding to me. I email them multiple times a day. I have called and after 15 minutes it hangs up on me. I have done business with them multiple times in the past and have never had a problem. Now I am threatening an attorney. What a bunch of BS.

Truefacet is a SCAM! I bought a Cartier watch from them online, paid by credit card. They didn't charge me sales tax which should have been my first clue that it's a scam (they don't want to get into trouble with the IRS for not submitting the taxes collected). 3 days later, they told me that the watch is not of good quality and that they can't sell it to me, and will issue me a refund. I responded and asked for a replacement watch. 2 days later, they responded that the 2nd watch isn't available, even though it was shown on their website for sale. Few days later, I didn't get the refund, so followed up with them. They said that they have issued the refund but if I don't get it, I should file a claim with my credit card company. REALLY! They are onto something for sure. I contacted my credit card company and filed the claim. Couple of months later, the credit card co ruled in my favor and issued me a permanent refund. I am not sure if they have collected the money back from TrueFacet. I hope they did. This company should be shut down. I've read several cases like this from other buyers as well. DO NOT BUY THEM FROM TRUEFACET!

This company claims to check authenticity of items they sell, this is why I chose them out of many used jewelry sellers. But I received a fake ring, and when I've contacted support they just told me to return it and tried to convince me that ring isn't fake and that I am wrong, but I owe few different types of Tiffany rings and I did a research and this is 100% fake, no one bothered to check it before sending to me. I can only imagine how many people were scammed just because they believed their authenticity promise. So be aware.

Received a watch without promise Authenticity certificate. The watch did not function properly and after further examination did not appear genuine. I returned watch after a delay on THEIR part. I was charged a $500 restocking fee. Needless to say, I give this company the lowest possible rating and would not do business with them under any circumstance. Will update once complaints filed with BBB and New York AG offices are resolved.

BEWARE. My husband bought me a Cartier bracelet on TrueFacet for Christmas. He ended up getting me something else, though, and began the return process of the bracelet with TrueFacet. They sent him a return label to ship the package. He packed up the bracelet, and shipped it off with their prepaid label. He received an email saying the Cartier box arrived empty. He absolutely shipped the bracelet in the Cartier box, so asked for video or photographic footage of the returns department to see if it we could tell if it was someone internal who stole it, or someone with UPS who stole it. They have refused to provide any footage. They also have not refunded us. Now, they are not returning any of our emails.

BAIT & SWITCH. Stay away from this company. I purchased a watch on their website. I received the order confirmation and expected to receive the watch shortly. When I received no other communication, I emailed their support. They wrote back assuring that the watch will be shipped within 7 working days. When I still did not receive any other confirmation and emailed them, they informed me that I have to pay more for the watch or they will not send to me. Then they tried to convince me to buy another watch. Extremely unprofessional and dishonest. STAY AWAY!

I just love the product you guys sell and its authentic, is like what you find in a High End Designer, clothing Stores. The prices are affordable, not like high end stores. And shipping is fast. Nice doing business you…