Troys Florist

Would be nice to be able to rate this company a 0. Ordered flowers for a friend before Valentine's Day. They said same day delivery. I called a couple of days later and they said they "had a family emergency". Said I would have to wait until AFTER the Valentine's Day rush. Well, this was ordered prior so why do I have to wait?
Followed up a week later and they said they issued a refund because they couldn't do the delivery. The lady via email stated I should have had the refund right away because she issued it "a long time ago". This has been 2 weeks. Still waiting and now they don't respond to email.

I placed an order for next day delivery and authorized them to charge my credit card for the amount advertised including tax and shipping. The arrangement did not arrive on the date promised. When I called the next day at noon to inquire about the delay, Troys told me the flowers had been delivered. When I asked to speak to manager/supervisor, I now was told I needed to pay an additional fee for premium flowers. Mind you, I had already paid for an upgrade the "deluxe" arrangement. By 5pm, the intended recipient still had no flowers. I cancelled the order - waiting for them to email the cancellation confirmation and refund to card.

I ordered Flowers on Monday for same day delivery. Guess what? They never delivered. I called the following day and they gave me a $5.00 discount. I thought I would have been the first on the list for morning delivery. It was 4:15 on Tuesday and still no delivery. I asked to speak to the manager, of course there was no manager available to talk to. I did end up canceling the order. I would like to prevent the frustration of others when they hear devastating news from a loved one and are looking to send their loving thoughts. I highly recommend using a different florist. I wish I would have taken the time to read the reviews.

I placed an order this morning to be delivered to surprise my partner. By 430 still nothing delivered, checked again at 450 amd still noting. I called the company three times before getting someone on the line. 1st time it just rang and rang. 2nd time picked ip and said, "Troys floral please hold" just to be disconnected. Called right back and same thing. 3rd try got through to only find out that I should have gotten an email stating that the area going rate is higher then what was on their site and wanted another $25. Never received that email and asked if I wanted to continue with order. Really? What the point? The day is over and my partner is leaving work. Ruined my surprise! I told them to cancel it asking for full refund. Crappy company and service. Reading the other reviews makes me wonder how a company likeThis survives? I wish I would have read these reviews before ordering.

This experience with this florist has been THE worst customer experience of my lifetime, bar none. I ordered an arrangement on 3/7/19 to be delivered on 3/8/19... today is 3/14/19 and they still have not delivered my order. I literally called 6 times today (each time I got a mumbled "... floristpleasehold" and after about 3 minutes on hold my call would be dumped. Their contact information on their website says "or email us at *******@troysflorist.com where you will receive a reply within seconds"... try it if you need a good laugh! I learned a very valuable lesson, stick with 800 Flowers

The arrangement I ordered and paid for--a green table centerpiece with roses, mums and candles-was substituted with a small vase with three white lilies and red alstroemeria. I was not contacted as their webpage indicates when there is any change. After receiving a picture of what was sent, I now asked them to send the correct order which they refused to do. After numerous attempts via email to customer service, they offered to reimburse 10% because I am "unhappy." They are the most unprofessional service I have ever dealt with. The first photo is what was sent; the second photo what I ordered.
NEVER USE THEM.

I ordered an arrangement on Monday to be delivered on Tuesday for MIL birthday. They emailed mid-day on Tuesday to say they wouldn't be able to fulfill the order until Friday. I feel they had to have known they were too busy when they received the order from their call center on Monday. At a minimum, they should have called me (my phone # was provided) on Monday to let me know so that I had time to make other arrangements. I won't even go into issues with the call center. I rarely write reviews but this really got my goat. I wish I had seen the other poor reviews prior to ordering.

Ordered flowers to be delivered 6-3-19. Nothing! But was certainly charged! Tried multiple times to contact them. No answer or phone would automatically hang up on me. Finally got a hold of a 'person' a week later and she basically hung up on me! Their excuse was my order would have been $10 more so they didn't deliver. There was no phone call or any attempt to contact me to tell me this. Took me almost a MONTH to get my charges reversed. Had to have the help of my bank to do this. TOTALLY UNSATISFIED! HORRIBLE CUSTOMER SERVICE! SCAM! BEWARE!

First of all, I placed an order online and the next day was told that they had no one to deliver the flowers because of an issue with the driver. Then I was later told there was an issue with an "affiliate" to deliver the flowers and they couldn't do it, but that they were going to refund me my money. Well, it's been well over a week and still no reimbursement. I tried calling and was told that I had to deal with customer service via email.

This is a lousy way to do business and I have had no replies to any of my emails about my refund. Save your money and time and don't order from this florist.

I wish I had read the reviews.

I ordered flowers to be delivered for my mom's birthday and the flowers have not been delivered a week later still. Trying to get my money back. Each time I call I am put on hold repeatedly without talking to a real person. I should have read the reviews first. This company is scamming people. After repeatedly being put on hold for 30 minutes, I finally got someone on the phone to refund my money. She said it would take 2-3 days. I asked for an email to confirm the refund. I have yet to see that email. I will update this review in a few days if I get the refund or the email.

I ordered a Christmas bouquet on the morning of December 23rd, two hours later I received and email stating due to demand that they wouldn't be able to complete my order and a refund would be issued in 3-5 business days. I waited until after the holidays to contact them again asking about my refund and was told they were sorry and it would be processed again and it would arrive in 7-10 business days. I called them multiple times to ask about it after it didn't arrive in that time frame. Every call was answered with "Refunds are only handled via emails," and hung up on me. After over 100 emails with the response of, "its been issued and will be there in 7-10 business days." I believe they blocked my email because I no longer get any response from them. It's been 38 business days and still no refund. The BBB rates them as an "F", DO NOT ORDER ANYTHING FROM THIS HORRIBLE COMPANY, ITS A COMPLETE SCAM!

WARNING! DO NOT ORDER FROM THIS SITE! The worst florist experience I have ever encountered. The order I requested and what showed up didn't resemble each other with a single flower. Do NOT waste your money here. The arrangement that showed up looked like it came from the $9.99 grocery store section. Don't ruin someone's day by having a pitiful arrangement arrive at their doorstep when you are just trying to send a get well arrangement.

They claimed the same day delivery. I ordered on Friday around noon and they said they couldn't deliver until Saturday. We said OK and paid with a credit card (total $72 including tax and delivery for a plant. When we heard nothing by noon on Saturday, I contacted them via email because they weren't answering their phone. They replied by email saying it would cost $15 more because of a delivery issue. I emailed back that we would only pay if it was delivered today. It wasn't delivered today and I told them to cancel the order. Now the plant for a grieving friend, whose Mother passed away, won't be getting delivery until after the 3-day weekend-4 days late.

Lets teach this guy a lesson, All you have to do is google search his company and then click on the AD link to his site night the homepage link, the AD link. Google will charge him for the ad click. If we get enough people to do this his ad expense will sky rocket and he will owe google tens of thousands of dollars $$$$.

Now only click 1 or 2 times because if google sees multiple clicks from the same IP address they will not charge him due to click fraud. So don't get his charges reversed because of click fraud.