TripFactory

Yes its our 1st international tour, and tripfactory made it full remarkable for us. Thanks, we enjoyed alot.

We had booked a Kerala trip package from Trip Factory:
- At the booking stage, we did not get our preferred flights. The flights that we had selected were not booked on time. As a result, the flight cost went up. We were given an alternate option, the cost of which was also high. We ended up paying extra for the total trip due to the delay done by trip factory. We were said that there will be some compensation given for this, but none was given.
- We were booked on a Non-AC room. When asked, we were told that 'You don't require AC in Munnar'. The booking confirmation, did not mention that the rooms were Non-AC. Again, we were told that we will be compensated for this error in form of a candle light dinner. Please note that we were four girls travelling and the compensation offered did not make sense.
- We were told that the car and driver will be available for our disposal. When we asked our driver to take us to the city, he told us that he was not allowed to go back to the city.
- Our driver was least friendly. He did not stop the car when ever we asked him to. Did not take us to any places we had asked - Spice shop, Saree shops, Liquor Shop. Being new to the city, we depend on the driver to help us with these things and our driver was least helpful.
- The biggest blunder was that we were booked on a Hand Baggage only fare for our for return flight to Mumbai. Had we not seen the message from the Airline, it would have been a complete chaos at the airport.
- Lastly, we were happy that our houseboat experience was better than the whole trip. Even that proved to be wrong, as one of the bedroom was stinking very badly. We were not able to sleep due to the smell.
To summarize, it was a very stressful trip. When we book through a company like Trip Factory, we expect our travel to be uneventful and stress free, which was not the case with our Kerala trip.

I have visited Singapore and Malaysia with trip factory from 29Sep- 4th Oct 2019. The experience was worst. Their itenaries are vague and they doesn't share the details till the previous day of your trip but you have to make the full payment atleast 15 days prior to the trip.Do not take any transit with Seat in coach. Their tour plans are worst. They are taking late night show tickets in Singapore and shceduling the next day trip at 8:15 AM. Don't take Malaysia tour with this guy. They are outsourcing it to a third party and they are not even sharing the iternaries till last date. The third party agent is coming with his own plans based on the vague iternary given by Trip factory. I have defienetely highlight two things here. We generally visit Malaysia for visiting the temple in Battu caves and KL Twin towers. These guys asked us to just take a snap at Murugan and come back and same with KL twin towers. Intially during negotiation they agree for whatever you ask but the end of the day you will be cheated perfectly. I would not suggest to go with Trip factory packages to anyone.

An unique and beautiful experience. We did 5 days/4 nights exploration in Kerala with 3 year old kid and never had a dull moment. Bhavya's recommendations were great and all the hotel's we stayed were comfortable and had a pleasant experience. We had little bit hiccup on finding motor boat cruise but Bhavya followed up with supplier and made sure we boarded the boat. That's exactly what Customer service is about and trip factory seems to excel in the service.

Our driver Santosh who greeted us in Cochin Airport and accompanied us for all 5 days was much knowledgeable about Kerala and super friendly. He made sure it's comfortable 4-5 hours winding roads journey experience in Kerala especially with our restless 3 year old. He took us to all touristy and non-touristy attractions and he was our photographer through out the trip!

I will definitely recommend to family and friends. Once again thanks bhavya for making our holiday special!

Regards,
Venkat

Please note:
Hotels we stayed -
Munnar: Chandys windy woods (2 nights)
Thekkady: Zvasitana Ventara (1 night)
Alleppey: Lemon tree Vembanad (1 night)

On a negative side, please avoid Lemon tree on Alleppey where rooms had pungent smell, stale food and limited buffet. They have no idea on how to prepare coffee/tea and ended up serving us instant coffee.

I had booked Andaman tour package for my friends family for Feb 2019. On day 5 they were supposed to visit jolly bouy island. But cab driver taken them to the jetty for north bay and Ross island which was seen on the first day itself. After asking, he was replied that this is an alternate sightseeing for jollybouy island because jollybouy is not operational. After further investing with locals we came to know that jolly bouy island was not operational since last month. Cab driver also agreed about the same. When we contacted trip factory they simply told me that this was not operational due to high tide and as it is a natural calamitiy we have arranged an alternative sightseeing for you. We handed over phone to cab driver who told that trip factory guy that there is no such incident like high tide plus it was not operational from last month. Our cab driver also told me in personal that their owner had informed trip factory well in advance about the closure of jollybouy. So why are trip factory offering/selling a sightseeing which was not at all operational. Which means these guys are only there as an agent just for taking money nothing else. First of all they are not updated about sightseeing. Second thing they are offering us the alternative sightseeing which was covered on the first day... How can someone see the same place again and again? That day was wasted by just sitting in the hotel room. They assured us for refund but no such refund till date... After repetitive follow ups their ans is same we r working on your query. Now I decided to take these fraud company to the court. Highly unprofessional company. They are just to take your money. They even don't have a proper customer care. They are asking me proof to submit whether I visited jolly bouy or not... Jollybouy permit has to be taken atleast 2-3 days in advance as their is limitation on num of visitors. That time also they can tell us about cancellation. Only book through them if u want to waste your hard earned money. I will not suggest to my enemy also. Most of the reviews here are suggesting the un professionalism of this company. My emailid is sarangdeshmukh01@ gmail.com

It was great experience but not sufficient 6days for us to cover dubai. Minimum we need 15days to explore dubai... Over all it was good and nice experience.we enjoyed and lot of fun.

I like the pick n drop timings full punctuality drivers. We stayed Versaille by raviz hotel 4* the hospitality is good with breakfast for all 6days it was nice... first iternary wasvdhow curise, Marina curise for 2hr round around dubai city with traditional dance show and the dinner was good. Dolphinarium show was supb. The dolphin were amazing n trainee too good, Dolphin was too smart n cutee. At the top off Burj khalif 124th floor was nice view of whole dubai is amazing seen. Desert safari n Roll coater, flying acces, twisted coaster was scare n belly dance was eye fest with dinner is good too... water games - lost of chamber at atlantis n ski dubai (Ice games) - Dubai mall was lot of fun n enjoyed it... underwater zoo n aquarium is wonderful n amazing creatative of engineers. Emirates mall world largest mall was quite nice n incrediable huge...

Overall Dubai experience was nice, good, wonderful. N incrediable. Sure we will go once again to visit dubai..