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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 3.1 stars from 1,372 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention confirmation number, duty manager and good experience. Trip.com ranks 16th among Hotels sites.
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I have been using different platforms in other regions but when we came to live in Asia I knew about Trip.com we started using it and it has been the best experience with very smooth process all the time. Not expecting to change anymore
Guys, i really appreciate to you help! The communication was gentle, professional and promptly. All steps was good explained and supported! I expect less, but you made perfect solution! Thank you again! Best experience!
Hi Mikhail K,
Thank you for taking the time to provide this lovely review. We truly appreciate hearing about your experience with our customer support.
Please be assured that we strive every day to deliver exceptional customer experiences. Your feedback serves as a source of motivation for us to continually improve and surpass our customers' expectations.
Thank you again for choosing us, and we sincerely hope you have a fantastic day.
Best regards,
Jackie
Trip.com
I had purchased a flight ticket from SOC TO IXM last month, this 20 oct they mailed your flight is cancelled and without my knowledge they proceed they cancelled my complete journey. Not only that they looted my money. They used fake mobile /HP number *******245 and *******031 ( scam numbers used by a member in trip.com) and looted my money to their account. Purposefully I was cheated by this biggest scammers. If anyone want more proof I will attach. Don't trust trip.com
Dear Iqbal I,
We acknowledge your concern and appreciate you bringing it to our notice. We apologize for any inconvenience caused and assure you that we will check it further and get in touch with you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter.
Best regards,
Jackie
Trip.com
I travel a lot but hever used Trips before now. Process easy, Price better than expected. Tickets were issued on time as promised.
Hi Diana In Mn D,
Thank you for taking the time to leave us this positive comment, and your feedback is much appreciated. We’re glad to know that you’re happy, and we are looking forward to your next journey with us!
Best regards,
Lyn
Trip.com
I have always been skeptical in using third party websites but Trip.com has proven to not only work well but has done so over and above. A reasonably cheaper price compared to what I would have paid by direct book.
Hi Joe Y,
Thank you for taking the time to leave us this positive comment, and your feedback is much appreciated. We’re glad to know that you’re happy, and we are looking forward to your next journey with us!
Best regards,
Citron
Trip.com
I planned to go to a RV show in Chengdu and wanted a hotel with an indoor swimming pool close to the RV show. Through Trip.com, I got the plane ticket from Guangzhou to Chengdu, but couldn't get the hotel room I wanted, but I found the same hotel room available in Expedia that Trip.com had but wasn't available!
Hi Yvon Y,
Thank you for your time to leave this comment. We also appreciate your point of improvement. Kindly continue using our app for more deals that might suit your travel and fun needs. Rest assured, we are working constantly to improve our service. Please know that we value your feedback as it motivates us to improve every day.
Regards,
Jess
Trip.com
I needed a refund and I was really satisfied with the service and the communication.
Ying was very kind and patient and I got my full refund after they checked the details
Thank you
Hello Betty S,
Thank you so much for your lovely words. I am delighted to know that we met your expectations. Rest assured that we will continue to improve our services and support every day. Your feedback is valued, and I will make sure to pass along your compliment to the right person who helped you. This feedback serves as a motivation to provide the best customer experience possible. Again, thank you, and have a wonderful day!
Best regards,
Jess
Trip.com
She got me out of a terrible situation. And really paid attention to me. She addressed all my concerns. I really value her and the companies reputation.
Hello Richard V,
Thank you for leaving us this five-star review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day!
Best regards,
Jackie
Trip.com
I submitted a review earlier, and within hours Ms Rei reached out to me and sorted out the problem. Well done and keep up the great support. Thanks Rei!
Hi Jee Chew K,
Thank you for taking the time to share your feedback with us. We truly appreciate the effort you've put into writing a review for Trip.com. Our team is dedicated to providing our customers with the best deals and offers available in the market, and we're delighted to hear that you find them interesting and affordable.
Rest assured, we will continue striving to enhance our services and offer even more competitive deals to ensure the satisfaction of our customers. We encourage you to keep using our app/website, as you might discover a deal that perfectly meets your needs.
Thank you once again for choosing us, and we look forward to serving you again in the future.
Best regards,
Jackie
Trip.com
The booking was seemless although the Flair ground attendant assisting during boarding required me to repeat the measuring process which was unpleasant and I feel a bit discriminated because my bag already measured and tagged but she single me out of the rest of other passengers but it is beyond control of Trip.com
Hello Ruth F,
Thank you for leaving us this four-star review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day!
Best regards,
Una
Trip.com
Among all the travel sites Trip.com has the best deals I recently noticed and planned my family vacation from flights to hotel stay.
Hi Rajeev R,
Thank you for taking the time to share your feedback with us. We truly appreciate the effort you've put into writing a review for Trip.com. Our team is dedicated to providing our customers with the best deals and offers available in the market, and we're delighted to hear that you find them interesting and affordable.
Rest assured, we will continue striving to enhance our services and offer even more competitive deals to ensure the satisfaction of our customers. We encourage you to keep using our app/website, as you might discover a deal that perfectly meets your needs.
Thank you once again for choosing us, and we look forward to serving you again in the future.
Best regards,
Olivia
Trip.com
I just wanted to say by how flabbergasted I am with the experience that Peter gave me with using Trip.com I just want to say that he made me feel like that. I was a prioritized VIP customer when this was my actual first time using them he provides such a perfect service and made me feel very happy with my concern that nobody else was able to solve. I went through dozens of customer support agents, and no one was able to help. All they kept doing was saying they were going to contact the hotel and actually never contacted them. Unlike Peter. He actually went out of his Way and made things right and found out what would have made me happy and I told him since I couldn't get it canceled to make it for another day and he called the hotel and made it happen and I just wanna say that this guy is a star and he really is the definition of professional and this guy should be given a upgrade of a promotion of a job because of how professional and the way he handles things I just wanna say I'm very grateful that I have transferred from Priceline to Trip.com and was able to to get provided with this type of customer service on my first experience with an issue
Hi Brandon P,
Thank you for taking the time to provide this lovely review. We truly appreciate hearing about your experience with our customer support.
Please be assured that we strive every day to deliver exceptional customer experiences. Your feedback serves as a source of motivation for us to continually improve and surpass our customers' expectations.
Thank you again for choosing us, and we sincerely hope you have a fantastic day.
Best regards,
David
Trip.com
As in my review title I now go to Trip.com when given a choice online. I've never been dissatisfied as I have with other unmentioned sites.
Hello James J,
Thank you for leaving us this five-star review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day!
Best regards,
Catherine
Trip.com
Easy website to navigate with hotel and airline prices comparable or better than other travel sites. Excellent selection of accommodations some of which are not listed on other sites. Save money by booking packages- airline and accommodations. Itinerary sent immediately after booking. Overall a straight forward and stress free booking experience.
Hello Mike T,
Thank you for leaving us this brilliant review. We are thrilled to know that you are satisfied with our customer service and the deals we provide. Please be noted that we aim to provide all fare deals that our customers would love, and we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a wonderful day!
Best regards,
Una
Trip.com
I tried to reduce the number of rooms in my booking within the free cancellation period but the system is not capable of recognising this. The same for the telephone number I called for which I spoke to a robot. I finally reached a customer support manager (jasmine) who was helpful. It would be good if you have number with a real person to talk to. I had to search the web and finally found an admin number and she got customer service to call me. I felt I was stuck and unable to do a simple task which should not be the case. I think you can improve your booking system.
Hello Peggy T.,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced while trying to modify your booking. We understand how important it is to have a seamless and efficient process, and we appreciate your patience and persistence in reaching out to us. We're glad to hear that Jasmine was able to assist you effectively. Your feedback is invaluable, and we will certainly look into improving our booking system and exploring options for more direct customer support. Thank you for helping us enhance our services.
Best regards,
Mavic
Trip.com
The software doesn't work well. Always have to input again. For example, when you enter a date for arrival date box, it may pop up in departure box. Sometimes it doesn't do anything at all when you click search. Chat box: In one occasion, a page popped up containing a list of my reservations. You can't close it. There are many others!
Hi Kin Y,
Thank you for your feedback! We appreciate you sharing your feelings with us regarding your booking experience. We regret to learn about our website doesn't meet your expectations. Please note that we put great importance on the quality of our services and the satisfaction of our customers. Kindly be advised that we endeavor to improve our service every day. Please know that we value your feedback as it motivates us to do better. Thank you so much, and have a nice day!
Best regards,
Una
Trip.com
CTRIP makes it easy for me to but train tickets and plane tickets in Asia (from my home in USA). Only way they could do better is to provide check-in for airline and send me the boarding pass 24 hours ahead instead of me having to wait until I get to airport.
Hello Steve S,
Thank you for leaving us this four-star review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. Sometimes, the restrictions are subject to the airline. Thank you for choosing us. Have a lovely day!
Best regards,
Una
Trip.com
Book the flights through kayak. Had a bad experience from two other websites, successful through your website with the best price. Really appreciate it.
Hello Jennifer T,
Thank you for leaving us this five-star review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day!
Best regards,
Una
Trip.com
Very happy with the respect and help i got from everyone i talked to while helping with my hotel-complaint. Would 100% recommend trip to others
Dear May An A, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.^Citron
Since I'm booking a trip for umrah in saudi, it turned out that on this airline i would need a "umrah permit" otherwise I will need to pay a penalty of up to 20k.
This was never mentioned anywhere while booking the trip, while if i booked on saudi airlines website, it would have been clearly stated.
Hi Menna M,
We acknowledge your concern and appreciate you bringing it to our notice. We apologize for any inconvenience caused and assure you that we will check it further and get in touch with you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter.
Best regards,
Lucia
Trip.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Eric R,
Thank you for leaving us this five-star review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day!
Best regards,
Catherine
Trip.com