Trip.com

During my booking Trip.com was warning me I did a double booking and adviced me to cancel so I did. After this I ended up with no ticked and a 125 euro down the drain because the ticket I cancelled was the correct ticket and non refundable and the only one I booked. Trip. Com advices me wrong 😑.

After I chat with Trip. Com. They promised to get back to me and they did Not!

I just wanted that ticket, it was never my intention to cancel and now Trip. Com is asking me to pay for a new ticket due to their incorrect advice! 125 euro!

As this is not new from the reviews posted, but here are my concerns giving this site an undeserved 1 star rating.
1. there was an error that 2 bookings were made on the same hotel at the same time. The confirmation were not clear, causing my error. I notified them right away as soon as i receive the text notification using the chat box. Change in tune from give us 2 hours to get this rectified to unable to assist- directing me to the hotel to make the adjustments.
2. the website to check my bookings- unable to get the verification code- tried it multiple times. Glad that I took pictures taken during the chat.
3. trying to connect the chat to ask for help to review the bookings but now I got blocked.
4. tried calling the phone number but unable to connect to a person.
I am very dissatisfied with this website.
Ophelia

Dear all
I just wanted to share with you my experience with flights booking with this company...
First everything on the begging was beautiful easy at soon you book and pay u will receive the tickets with out cabin bags which heart they never says anything about it mean that after that u need to pay for your cabin bags that's what happened with me
Guys seriously don't ever do the mistake I have done
I paid for each ticket more than the tickets price for my cabin bags, unfortunately was nothing mentioned earlier when I was doing the booking was so clear that I can have 2 bags small and the cabin bags just don't do the mistake
And when I saw the price of the Ryanair was cheaper as I buy it from trip.com was 22 pounds extra to shame
All the best

***Do NOT use Trip.com for anything***. I can only assume the 5 star reviews on other sites are fake. Trip.com took my money instantly and sent me a confirmation. 60 hours later, no ticket. Queried this. Trip.com told me to wait another 24 hours. So I called the carrier directly (Air New Zealand) who advised me Trip.Com had not ticketed the flight and I wasn't on it. Flight booked out. Called Trip.com back with this news. They offered to give me a credit. I wanted money back. Guess what. 10 days to process. Staggering incompetence to the point of thievery. Do not touch Trip.com. Even with the longest barge pole on he planet.

I had to make changes to my roundtrip flight, and leave at a later time on the flight back. At first they were helpful and made the changes. I was charged an extra $90 for the changes but since it was cheaper than buying a new ticket I did it. A week later I got an email stating that they canceled my departure flight, which I specifically asked them not to change and they told me that they made no changes to that flight. I've been trying to resolve what is going on with my departure tickets, but they keep giving me the run around and hanging up on me and refusing to take care of this issue... I will never use this service again

Pure scammers... Payed a serious amount of money for a trip from Greece to Sweden via Romania. There was nowhere mentioned that the flight was operated by two different flight companies and that I had to pick up my baggage in Romania and then pay again in order to continue my flight to Sweden... Pure pieces of sh** scammers..

Worst company I've ever booked with. Do not book with them!
My flights got cancelled due to covid almost two years ago and they told me at the start I would get my refund within 14-30 days, it has now been almost two years since then, countless emails and a lot of phone calls. They have never once reached out, always me sending emails trying to see when this mystical refund will ever happen. They keep telling me the same copy pasted response. This morning they said they're waiting on an "email" from the flight company, seems to be they haven't even checked for my refund in the first place, or even picked up the phone in those two years to try and work it out.

Would never ever ever in the rest of my life book with this joke of a company!

I know companies might be struggling due to covid of course. But this is ridicules!

Do not book with them. If anything happens and you need to modify your booking they will not help you. They have canceled people's bookings at the last minute as well. This company is all about the money. Once they have your payment they are done with you. DO NOT Book with them. Read the reviews and I'm speaking from experience. My family member was hospitalized and they basically said oh well. I was not allowed to modify my travel date. This is a ruthless company. Please avoid!

I booked flight via Trip.com, then my bookings cant found from AirAsia website. Next, I want to buy the seats for my trip with my daughter. Due to I cant do it via website, so I only can do it via Trip.com.

1st request I submit and it's charged to my card, after few hours received an email that my request is failed.

Then talked to the agent, asked me to submit again, but at the end is failed. They suggests me to do it at counter.

This really make me in trouble, I cant do it via AirAsia website and also cant do it via Trip.com. It's make me worried if I cant sit with my daughter who just 8 years old.

I will not recommend my friends to use this service and this is the only one and last time I booked by using Trip.com.

I wanted to postpone my flight. When I called them, the hotline was always busy. The auto reply said that go to Trip.com App and change the date. When I change the date of flight in Trip.com App, there was no place to select the date. Then I called back. This time I got through the line and customer service girl said that they will sent by email to agree the charges of changing date of flight. But they didn't sent. I waited and called back then they said that can not postpone only one passenger because I bought for 2 passengers in one booking no. They advised me to book again or call airline directly. What the bad service is it! Later I found out that one of passenger name was wrong and one word missing. Then I asked them to change back. They said that I only left 2 days to departure. So they can not change for us. What a poor service! Pls, Stay away from this agency!

I booked two hotels via trip.com in the usa. I received confirmation from trip.com that hotels are booked and that I do not need to do anything else. In confirmations my name was correct, dates correct and there were hotel booking numbers. Thank God I called the hotels directly. I called in 3 days after the booking date. One of the hotels had my reservation and the other one did not have it at all. I could end up near grand canyon on Saturday without reservation in a high season when everything absolutely everything is booked... If you book via this website I recommend to take refundable reservation and call the hotel directly after you book. When I called trip.com they placed me on hold for one hour... Could not get any answer from them and canceled my reservation. I will never use this website again... Money saved does not worth the trouble. To bad they are still in business. I wish I read reviews before booking...

This has been an awful experience and I don't want anyone else to go through what I have. After booking my flights through trip.com I arrived at the airport for my Qantas flight from Sydney to find it had been cancelled. Trip.com did not even provide me notice of this cancellation. This meant I missed my connecting flight in Bangkok which had also been booked on same ticket through trip.com
I was able to get on a Qantas flight the following day but to date, trip.com have failed to refund me for the second flight (connecting flight I missed from Bangkok). I had to pay for an extra ticket with the airline directly. Every time I call or email trip.com tell me they will get back to me but never do. Or they tell me to take it up with the airline but the responsibility lies with the travel agent (trip.com) as this is where the ticket was booked.

Hi,

I booked a flight at 11:40 in the morning, and when I arrived at the airport it was not listed. I talked to trip.com customer service. After a long conversation, they told me that they don't know when it's going to be listed, and that I should ask someone at the airport.
Don't book with them ever again

I bought a ticket from Faro to Liverpool to Amsterdam. At the AirPort it turned out that 50 minutes for transfer was far too little. Ergo: trip.com sells inconnectable "connected" flights. Confronting them with the cost I incurred Booking another flight to Amsterdam, they refused any responsability.

So: never fly with trip.com

I tried to book a flight - got to the payment screen and it said "I'm sorry, we can't process your payment. Try again later." I tried again and got the same message. Assuming the billing didn't go through, I then booked the flight directly with the airlines. 3 weeks later, I realised trip.com billed me for the original ticket! They refuse to refund me. This is FRAUD. If you tell me the payment can't go through, don't put it through! I now have 2 tix for same flight.

I booked a flight with a layover. One leg got canceled a week in advance by the airline. Trip offered me a refund ONLY for that leg and ONLY in the form of travel vouchers. Furthermore, they canceled my request to change the itenerary. As if it does me any good to fly halfway to my destination! I am laughing at how insane this is. I never take the time to leave bad reviews, but this was a level beyond anything I've ever experienced from a company.

NEVER AGAIN. Waiting 6 months of a COVID flight cancellation refund, constant mails and calls, constant apologies and saying they are waiting on the airline... Still nothing. Airline have confirmed this week that trip.com haven't even applied for the refund! When I tell trip.com that, they send copy paste reply to say sorry and keep waiting... on nothing as they haven't even applied! They advise you to wait 120 days on refund... the exact deadline for raising credit card disputes... coincidence? They're scammers, RUN!