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During my booking Trip.com was warning me I did a double booking and adviced me to cancel so I did. After this I ended up with no ticked and a 125 euro down the drain because the ticket I cancelled was the correct ticket and non refundable and the only one I booked. Trip. Com advices me wrong 😑.
After I chat with Trip. Com. They promised to get back to me and they did Not!
I just wanted that ticket, it was never my intention to cancel and now Trip. Com is asking me to pay for a new ticket due to their incorrect advice! 125 euro!
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Hi Lieselotte P.,
Thank you for bringing this to our attention, and I am sorry to hear that you were having difficulties with the information from us. Please know that we have all the intentions to help you. Rest assured that we are always here to help you in any way possible. We can get this further clarified if you can be so kind by sending us booking and contact info at en_servicemanager@trip.com to investigate.
To help us differentiate your concern from others and ensure the quickest reply, please include {Sitejabber} in your email subject.
Thank you for your cooperation and understanding.
Best regards,
Una
Trip.com