I'm so disappointed with the lack of customer service through trip.com. We were told we'd receive a refund after our flights were cancelled due to covid. We now feel like we've been thrown through the ringer with trip.com. We only received flight credits and our time frame to use them has change multiple times. I have now tried to rebook our flights and we're being charged a change fee, which is basically the cost of a whole new flight. I feel like my money has been stolen from me, and they're trying to use any excuse in the book at this point so that I lose it. I would never recommend them to anyone.
These flights were suppose to be for my honeymoon, but it's just been stressful and heartbreaking due to trip.com.
I scheduled a flight from Toulouse to Athens with a middle stop in Geneva with two different companies easyjet and agean so they didn't calculate the correctly and i missed the second flight. So i had to buy another ticket from Geneva to Athens and i also lost my meeting. Do not trust this company it's a fraud!
Dear Emmanouela M.,
Thank you for bringing this to our attention. We regret to learn about the inconvenience in your reservation. I understand that you have a concern about the transferred time.
To assist you further, please follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Amber
Trip.com
I paid them 92 dollars each for 2 seats on top of the tickets for Lot airlines flight from Toronto to Warsaw only to find out from the airline that there is no charge for seats. When i called them they said they couldn't refund me my MONEY! So they kept the money and after flying on the airline i am still shocked i got robbed by trip.com
Dear Elmi E.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience in your reservation. We would love to check your concern.
Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Rachel
Trip.com
I want to warn everyone not to book with trip.com
They offer lower prices, and when you book, just before your flight, they will cancel booking and ruin your schedule. And they give you a missed call and immediately write you an email saying that they called you to explain everything but you didn't pick up, so your booking is canceled. I have checked many websites, and the reviews are the same, saying they are illegitimate.
It has been 4 weeks since I've tried to get a refund or move my trip date and it is still not resolved. They keep telling me they can't contact the hotel. How could it possibly take 4 weeks just to contact a hotel. I called the hotel myself and was able to talk to someone the first time I called. Either they are lying or they are incompetent. Either way, this will be my first and last time using trip.com
Hi Anzhong W.,
Thank you for raising this concern to us. I am sorry to hear that your refund or modification concern is yet to be resolved. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible, and please allow us to clarify this further with you.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at Hotelbookingescalations@trip.com
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding and cooperation are much appreciated.
Best regards,
Rei
Trip.com
Save yourself the hassle and book directly with the hotel or a different booking company. I wish I would have looked at the reviews before using them. I booked a hotel room through Trip.com, they charged my card and when I tried to check into the hotel there was no reservation made with confirmation number provided or my name. I contacted Trip.com to sort out the issue and they said they called the hotel and spoke to an individual at the front desk to confirm the booking. I called back and the hotel confirmed that no one from Trip.com had contacted them and that the individual that they said they spoke with does not exist. I had to book a second hotel room on my own and was out the money for the original booking.This company is a scam and you shouldn't waste your time or money dealing with them!
Hello Sonia S.,
Thank you for raising this concern, and I am sorry for any inconvenience you have encountered. Please know that we are here to help you in any way possible. Please allow us to help you further with your concern. We'll have your booking checked.
1. Please send us your detailed concern and booking details at hotelbookingescalations@trip.com.
2. Please include a specific indicator on your email subject line: {Sitejabber}
Thank you for your cooperation and understanding. We look forward to your information.
Best regards,
Frederic
Trip.com
Hotel booked but unable to attend due to government forced lockdown. Trip would not change or refund booking. Called daily harassing me lying that they would pay me. End result was that they wanted a government statement about lockdown and would only refund my money if I rebooked and paid again. Ridiculous. Terrible service. Cheaper is not always better. Go with another company. I will never use them again.
I got email for flight cancellation ( karachi to toronto) & when i changed my flight, they charged me 2 times (CND 1542.40 & 1333.50), give me excuses that was voluntarily & deny to refund my money. This china based company is scammer. CEO is Jain Jie Sun. Still they are giving me lollipop to refund around $100
Hi Muhammad K.,
Thank you for your feedback. I apologize for any unsatisfactory service you received from our website, and we appreciate your feedback. Please know that we have all the intentions to help you. We are always here to help you in any way possible. We can get this further clarified if you can be so kind by sending us your concern and contact info at en_servicemanager@trip.com to investigate.
Also, to help us differentiate your concern from others and ensure the quickest reply, please include {sitejabber} in your email subject. Thank you so much for your kind understanding.
Best regards,
Libo
Trip.com
Absolutely terrible! We tried to change our flights and the airline told us it is easy and free of charge but it must be done by Trip.com. Unfortunately no one speaks any language in an understable style so it was tough to make clear to them what we want. After we managed that they sent us an "offer" where we should pay 1500€ for the change, although they said on the telephone that it will be free. This went on for weeks until it was even to late to cancel our fligth. So please never ever use trip.com to make a booking.
Dear Leachim R,
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience with the change request. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Rachel
Trip.com
I have booked a flight in March 2022 to Canada.few weeks later trip.com cancelled my flight. I have been calling for months the same song, they are dealing with your refund,you will receive the money soon for almost a year now.I need my money ASAP. I won't give up.you don't know how difficult it's to gather money for holiday.you are heartless stealing money to those who haven't got. I will fight for my money until last breath.
My booking number 07K399
ORDER NUMBER LJPQ9A
TOTAL AMOUNT: £1367.09
I was asked to pay refund fee £182 which I have done.I will take my case further until I get my money.
Dear Gisele N.
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience in the refund request. We would love to check your concern.
Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {Sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Promino
Trip.com
Do not use this site. I used them and I truly believe they messed my check out date up. Went to check in hotel and had no reservation until tomorrow. I called to have it changed and they refused after telling me to check in and pay and they would refund me or change the reservation. I am reporting fraud to my credit card company.
Hi Robin D.,
Thank you for your feedback. We feel terribly sorry for the unpleasant experience that you came across with your hotel reservation. Rest assured that we are here to help you in any way possible. We will contact you directly to handle your concern accordingly.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at Hotelbookingescalations@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards
Mavic
Trip.com
CTrip is one of the JetStar's travel agents, when I booked my flight from SkyScanner.
Made a god-honest mistake in typing my name. Wanted to request for them to make a change, CTrip requested for a penalty of 50% of the flight tickets. Bloody ridiculous!
We ordered 3 nights at budapest. When we arrive to the hotel with 2 kids at 2100 we found out that the reservation was cancelled and no one told us about it. The hotel take care of us and found another 5 stars hotel for one night and we got back to the first hotel after 1 night. Trip.com wasnt involved and refused to take responsibility for what they caused. No refund was given by trip.com.
Hello Guy H.,
Thank you for raising this concern, and I am sorry for any inconvenience you have encountered. Please know that we are here to help you in any way possible. Please allow us to help you further with your concern. We'll have your booking checked.
1. Please send us your detailed concern and booking details at hotelbookingescalations@trip.com.
2. Please include a specific indicator on your email subject line: {Sitejabber}
Thank you for your cooperation and understanding. We look forward to your information.
Best regards,
Mia
Trip.com
What a disaster of a company and, frankly, business model. They unilaterally decided to change my departure date for me to something that would not work, and of course offered free cancelation ON HALF THE TRIP. The return trip they were going to charge me the cost of the ticket, so basically, they keep the money we get nothing. To make matters worse, they have basically no support, except a completely automated phone number which will not in any way connect you to a human, so basically you are completely SOL if anything goes wrong. Avoid places like this at all cost. Just book directly with the major carriers, at least they have a support number you can call if things go bad.
Dear JJ g.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience of the flight change and customer service. We would love to check your concern.
Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator in your email subject line: {sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Libo
Trip.com
Do not book with them. They can't speak English and will misspell your name and will not take any responsibility. It happened to me. Terrible service. Phone numbers are invalid. Managers don't have email addresses. You will ruin you holiday if you book with them. Read the reviews first.
I book hotel Hollywood Gateway Inn., but the hotel was not like as shown on website. Very bed service and room was so dirty, there is dust on table and floor me window. Hotel lobby also so dirty and there is bed smell of smoke everywhere. Never go there.
Dear Jigar P,
Thank you for raising this concern, and I am sorry for any inconvenience you have encountered on your reservation. Please know that we are here to help you in any way possible. To assist you better, please send us detailed information about your concern and your booking details to hotelbookingescalations@trip.com.
To help us differentiate your concern from others and ensure the quickest reply, please include {SiteJabber}
We apologize again for all this inconvenience, and we are looking forward to helping you the soonest.
Alina
Trip.com
Got covid and needed to change/cancel Chicago-Vancouver flight but rep was highly unsympathetic.
Proceeds to tell me that my past 8 yrs' customer experiences dealing with Trip.com is wrong.
The purpose of any 3rd party platform is to provide convenience and positive customer service because we are free to book tickets directly with the airlines. Airlines are more accommodating of flight changes and match low prices on 3rd party platforms.
After using TRIP.COM for the past 8 years, this experience has deeply upset me and I am considering to never use Trip.com in the future and booking flights directly with airlines in the future.
Hello Li X,
Thank you for raising this to our attention. I regret that you have to cancel the flight due to the covid. I genuinely apologize for the inconvenience you encountered with our service. I understand that this is not a pleasant experience, but please allow us to get this straightened out for you.
To assist you better, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
Thank you for your cooperation and understanding. We look forward to your information.
Best regards,
Rachel
Trip.com
Booked and paid for flights, only to be advised 3 days later that thy couldn't issue the tickets! They advised me to cancel their order and then book direct with the airline. They promised to refund my money and the difference in price as the cost of the flights had increased. I am still awaiting the refund. So far I have paid out £740 for for a flight that cost £349
Dear Graham W,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience in your reservation. We would love to check your concern.
Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Andrew
Trip.com
I bought a flight from London to Spain couple of months ago.Today I was trying to do the check in on line and the flight with Ryanair does not exit.
I lost money and time.Please do not use this company
Dear Lorena R.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience. We would love to check your concern.
Please follow the below steps for further assistance.
1. Kindly provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at en_servicemanager@trip.com
2. Please include a specific indicator in your email subject line: {Sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Lucia
Trip.com
Guys never ever risk your travel plans by dealing with these guys! That guarantee that tickets will be issued will give you a lot of hell! They wasn't able to issue tickets due to seats being sold out with no assistance from their end to rebook the flights for you! You'll end up doing everything by yourself. Stay away from this company.
DearJoe B.,
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Amber
Trip.com
Overview
Trip.com has a rating of 1.3 stars from 1,131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Trip.com most frequently mention customer service, full refund and credit card. Trip.com ranks 440th among Hotels sites.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jamie K.,
Thank you for sharing your experience with us. We are genuinely sorry for the inconvenience that occurred with your reservation, especially when you were supposed to have your honeymoon. Please know under no circumstances do we intend to add any burden to our customers. We would love to assist you further. Kindly send us your detailed concern and booking details to en_servicemanager@trip.com for further assistance.
To help us differentiate your concern from others and ensure the quickest reply, please include {SiteJabber} in your email subject.
We look forward to your information. Thank you.
Best regards,
Evon
Trip.com