Trip.com

I participated in an event held by trip.com earlier and the winning prize is an iPhone.
I happened to discover the first place is an IP theft stealing information online and is their employee (or i should say suspected to be, that trip.com cant even proof that he or she is not their employee). The content of the first place does not even relate to the campaign. But the company still shields that and keeps changing the campaign rule for the 1st place.
trip.com refused to provide me prompt feedback and even misused my personal information to deal with that matter.

Horrible! My parents needed a change in their flight and we submitted the change. They said they will contact us once that is approved. They did nor contact us about the denied change until after the original flight time had already passed and denied us refund for the tickets. Secondly, we needed a name change for a future ticket and they took forever to get the information to us that they cannot do that and to call them. I called them and they said I still had to wait for it. I dont trust this company and their response time is lacking. Seems they just want to make you wait until it's to late to provide a refund. Absolutely book elsewhere.

If you're reading this, I hope it's not too late for you. As everyone else has said, this company will not refund your money. No service rendered? They don't care. They won't even attempt to change your accomodations or make new ones on your behalf. That's not a service at all. You will need to dispute with your bank/creditor. This is a chinese company with very poor customer service. They will APPEAR to be helping you, but they are just giving you the run around in order to buy time. DO NOT USE THEIR SERVICES.

I have never had such a horrible experience with a booking agency. Whatever you do, do NOT book ANY tickets with them.

I purchased a ticket with cancellation protection and a day before the flight was to occur, I called them and requested that the flight ticket be cancelled. I purchased the cancellation insurance, so this was supposed to allow me to cancel the flight anytime with no charges. They cancelled it but in the email they sent after the cancellation, they REFUSED to promise that I would get a full refund. They actually refused. And besides that, they refuse to say when I will get back what portion of what I paid they decide to give me.

I have called customer service multiple times, it sounds like the service representatives are reading from a script and are not helpful at all. I spoke to a manager / supervisor and he REFUSED to promise me a full refund either.

Do not book through Trip.com! They are a 3rd party booking site and the Hotels can circumvent the booking! We booked our Hotel stay more than 2 months before we were scheduled to arrive and our booking got cancelled! Trip.com said we are sorry for you inconvenience...is there anything else we can help you with? REALLY?!

Due to bad weather, I cancelled trip. I called 4 days before my scheduled night stay, only for 1 night, Trp.com refused to give a refund. I didnt know my stay was non refundable until I recieved an email a day after. I'm a disabled vet and never had an issue with other agencies. I will not be using them again.

The train was showing cancelled so they said I can request a full refund as I hadn't travelled. The train was £157. They still haven't refunded me and it just says they will look at my refund on the 14th March. Trying to contact customer support and they don't recognise my booking number!

If something goes wrong with your ticket they are not willing to help at all. My flight was canceled they offered another flight, but without checking that the flight they gave to me was also canceled. When I find out from the airline and call them for help they asked me to deal with the airline directly. I asked for refund, but no answer from them. They don't care about costumers at all.

My husband and I had flights from Cebu, Philippines to Qingdao, China. Once we saw that our flight was eligible for refund because of COVID, we immediately started contacting customer service to cancel our flight (sitting in a queue of 3000+ every time). They assured us through chat that they were processing the cancelation, and at one point they did cancel, only to uncancel without telling us! We noticed this and contacted them over and over again with no help. They only responded after our flight had taken off to tell us we were no longer getting a refund because our flights had already left. Customer service was unbelievable. It almost felt intentional that they were telling us to wait for our cancelation to process only to tell us it was too late later. We still have not received our refund of $500+! These conversations were from FEBRUARY. I understand customer service is busy, but this felt very intentional and dirty. I will not be using this service again.

I travel at least 9 times a year all over the world. I have used many other sites to book. I used trip.com for the very first time and due to complications with COVID requirements, I missed my flight from Thailand to Incheon Korea. I called the airline first (Korean Air) and they said "your travel agent (Trip.com) should be able to change the flight for you or credit up to a year. I called booking.com and they said that the airline won't let them do that, even though the airline said that is common practice. In short, they said, your fault, too bad so sad. I have missed flights before and the travel agent has always used the money on another ticket and I just pay the difference if any. First time ever this has happened to me. Don't ever use Trip.com unless you are not human and never make mistakes--especially now. Every country has different requirements for entering their country and every document takes time to gather.

Booking No. *******7010, I am very, very angry, I recommend not purchasing your service, I have already wasted a lot of money calling you, I have contacted you dozens of times. I took out 80% flight insurance in case of emergency. Unfortunately I canceled the flight a moment after I booked, from that moment you play games with me and do not return the money I deserve. I purchased a service on your website and you send me to another company. Out of $560 you want to return me only $150, that's not 25 percent of the deal. If you don't give me back what I deserve, I will start a legal process against you, even if necessary there will be a class action lawsuit. I'm not ready for this behavior, you have a policy, respect it. This is an agreement that must be respected and any court will find it an obligation that you will have to give what your client deserves.

Horrible service. Don't book anything from this website. They are a thief. I booked a flight ticket and canceled it because I got Covid, can't get into airplane as airport policy and airline policy. They wanted my illness certificate to request the refund, I gave it to them. And they say they can't give me refund or even credit for the next flight. That's it. No more explanation. This is rip off. So horrible. Can't understand that do scam businesses like this even exist.

Booked me on an outward flight that didn't exist. Charged me £87 for a check in bag for the return flight. Then cancelled the check in bag and told me to re-book it direct with the airline. Then when I asked for a re-fund for the non-existent outward flight said the refund may come in vouchers for the airline. After complaining I got the refund, but obviously with a catch. It didn't include the outward bag check in cost. Really!? Still awaiting confirmation it will get refunded. AVOID AT ALL COSTS.

I did not purchase ticket insurance and needed to make a name change. I was charged the almost the entire amount of the ticket cost just to change a name. United Air lines changed the name on the connecting flight for nothing. Very upset and feel this was a money making opportunity.

This company is charging you more than you destination. It is better just to book at the Hotel or your destination than on this website. They charged you extra fee that are hiding. Go to Booking or Hotel. Com for better service. If you happen to booked it, better check your statement asap.

We tried to book online but it would not take visa payment. We called customer service and was told the online payment system was down and to wait 2 hours. After waiting we tried to book again and it still did not take visa payment. We asked customer service to give us online pricing over the phone or at the hotel, she refused, then told us the room we were trying to book was sold out. We asked to speak to a manager and she repeatedly refused, then transferred us to the manager, who provided no resolution to the issue. We were not able to book any room with them.

We booked tickets via Trip.com but 1 month after the tickets are issued and confirmed, trip.com cancelled our tickets. They told us that the entire flight was cancelled but a further check revealed that the flight was still going ahead, but our tickets got cancelled. The customer service was not able to explain why only our tickets got cancelled. We were directed to the airline but the airline refused to address our case and directed us back top trip.com. The case is now in a black hole.

This causes immense inconvenience and disruption to travel plans. Book with caution.

The bad service ever i had for online hotel booking!
I had made a hotel booking on 19 Oct 2017 and it charged to my credit card on the same day. Then i received an email about my booking was done and i have to activate my account. After that i never get an confirmation of email from Ctrip. So i checked back my Ctrip account and it shows my booking is processing before it becomes confirmed. So i think they will inform me what is the problem before my guest will check in on 26 Oct 2017. But they never inform me any until my guest is there at the reception! I called up Ctrip and the service staff told me that the room type that i booked was not available and she will help me to find another room now or another hotel. How stupid is that! And will refund me the payment within 15 days. Means they charged me without any notice that the room is available or not! I swear i will not book with Ctrip anymore..

Skyscanner > trip.com, asked for one reservation OTP-IAD and back.
Was sold 2 reservations instead of one I requested (without any kind of explanations except a fine print), one from OTP to FRA and another one from FRA to IAD. Second one with no luggage allowance. Even if I will pay for the luggage fee have to transfer the bag myself in FRA,
Trip.com did blame me for not reading the fine print and no refund.
Be aware, Lufthansa has now international flights with no luggage allowance (how low can they go?) and Trip.com is as miserable as usual so stay away from them. This was new to me, each new reservation is a source of new excitement these days. Happy travel!