Trip.com

Don't ever book with these people. Out of country call centre staffed by utterly incompetent staff who keep giving contradicting information. My flight was cancelled by the airline and they lied and said there were no available flights to rebook me on for two weeks. Forced me to take a refund or lose my money. I have screengrabs showing dozens of flights to my destination listed on their site every day. Took a load of one star reviews on social media to even get them to say they're issuing a refund. I'm going to miss an important event because they outright broke the law. They operate out of China so think they can ignore UK/EU laws. Won't provide records of the information they have on me either, even though I made a request (another legal requirement). If anything goes wrong with your booking with trip.com they will not help you. Do not book with them no matter how cheap they are.

I booked a roundtrip flight Oakland CA-Vancouver BC. Flight was via L. A CA! Included layovers, changed terminals etc, no through checked bags. Decided it was way too stressful during covid, so tried to cancel. Managed to do so, accepted the loss, found a far better flight. None of this was good or easy, but did it mostly myself. Consequently, I've since received about 8 emails from different service reps, and 7+ calls, including 5 calls between 10-11 pm local time waking me up! Seriously? You'd think an international travel agent would have service reps that can calculate local global time zones, but apparently not Trip.com. I'll never use them again.

I would avoid trip.com at all costs. They failed to deliver on services we booked with them and still haven't refunded the month a month later. There is a non existent costumer care team and they don't care if they have your money will be no help what so ever if something goes wrong. Mine was a delayed flight and because we hadn't turned up within 3 hours our bookings were cancelled even though we were sitting on an airport runway waiting to depart.

These scam artists need a class action lawsuits against them. My wife booked airline tickets through them round trip from NY to Japan. Less than 10 seconds after booking she noticed an error on the tickets by with the flight dates. She called them immediately to get the dates changed and they told her 90% of the ticket price was the charge for the change and 10% can go towards a new ticket. Our family lost over $2000 USD from these crooks in less than 10 minutes. From reading all these reviews they need to have legal actions brought against them. Took our money and ran. If the 197 negative reviews all had a minimum of 2k (as in our circumstance) that would be $394,000 stolen from customers. Doesn't that entitle them prison time or something? I know a Chinese company bought out the original Trip.com and moved it to Chinese shores, but come-on, this is a bit much. Total thievery.

Worst customer service policy! The airline changed changed my flight to one 5 hours earlier. Since it's my brother's wedding I asked Trip.com to cancel as they didn't have a flight that worked. They said they can but will have to charge me a cancellation/ change fee. I asked them why since it was not my fault and they said it's Trip.com's policy. So Trip.com is charging me a fee because the airline changed the flight. The representative would not let me talk to a manager and kept saying it's in their policy. Again, it was the airline that changed the flight yet I am getting penalized by Trip. com because the new flight does not work with my plans and I need to take a different flight/ airline. Literally THE WORST.

1) Be prepared, that if you book through this site, you'll not be getting messages from the air company, missing on special prices for extra baggage and other services and ending up paying a lot at the airport counter. This is because air company is sending notifications to whatever email you/agent is providing to them. And Trip.com doesn't provide them your email.

2) Customer service... pretty much non existent. Probably being outsources to some 3rd world country (which is ok) and nobody in Trip.com cares to properly train customer support people and you basically have to send dozens of emails to get an answer a simple question.

Do mot Trust trip.com,
First of all the Description on their website is totally different from the actual hotels and resorts.
Second they are located in China and just have a US phone number that they use.
We Booked a resort at Mexico but when we went there we see the Hotel is very dirty and different from the description and photos on trip.com
We called them before checkin to cancel the reservation and hotel was agree with cancellation because it was before checkin.
Hotel just needed an email from trip.com for cancellation.
Trip.com told us its ok and they have to contact their third party for cancellation, and told us we can leave the hotel and everything is good, but after couple days they said they won't refund our money.
Turned out they didn't send the email to hotel to cancel our Reservation on purpose to keep our money.
Please do not trust this company.
Its all scam.

Booked 4 flights. 2 weeks after I paid in full they cancelled my first 2 flights meaning all 4 are useless now. Refused to refund me. Offerd £8 total blaning the airline. Every review I've read any we sire is like mine 1 out of 5 for conning people. Attached is one empty promises made as in one of 50 all lies and no action over weeks abs weeks

I had flight from Venice to Eindhoven via Vienna. There was no issue from Venice to Vienna but I was not able to checkin the flight from Vienna to Eindhoven. While checking in there was error "This booking was made through a third party travel agent, who has no commercial agreement with Ryanair to sell our flights".
I called trip.com and they promised to take full ownership and I had to pay checkin fee at checkin counter and expecting to get the refund of the checkin fee.
Case was registered and later customer success manager Terry mailed that I had to do online verification which I never had to do in earlier flights.
What was my fault here? Why should I pay €275 checkin fee

We booked a 09.25 flight from Brisbane to Port Moresby (QF057) on 1st March 2023. We received tickets almost immediately. So far so good. Almost as soon as the e-tickets arrived we had to change the flight for the same time on the next day. Within an hour I contacted trip.com and they wanted GBP 371.80 to change a GBP384.40 airfare! Part of the cost was GBP94.30 x 2 for ticket price differential. Having again looked at their website there was no price differential between the two flights. It is not a question of whether we ticked all the "extra" boxes but a matter of mis-representation and greed.

This is the worst booking website I have ever used. Do not trust them, they will steal your money and treat you like crap. As a frequent flyer, this is by far the worst travel booking company I have ever dealt with.

I booked a flight on December 2 With Trip.com Scheduled to depart December 14. After multiple emails, communication through the app, they don't pick up the phone? Trip.COM could not find my flight booking. They said it didn't exist. On December 7 I booked a ticket with the airline. December 11 trip.com emails me telling me that they will not give me a refund as they found My booking? Are you kidding me? This company is a joke.!

I called to get a travel voucher / refund and they were very unhelpful and the english wasn't great. I saw on here that if you request a refund they send it to trip.com and you get lots of cancellation charges. If you can travel later in the year / next year it's worth asking the airline itself for a travel voucher as a lot of airlines are offering this. I was able to do this directly online with Qatar airlines and it was very quick and easy. I haven't heard back but it's at least better than losing half your money - if you can afford it and do plan to travel again. Good luck!

Unfortunately the HK Frozen show uses trip.com exclusively for its ticket sales and reservations. Fair to say that the way trip.com designs their booking system is poor. Feels like I am dealing with a startup internet company in 1990s designed by a wannabe programmer. Cannot believe such companies are still in service in the year 2020. Now that i have to reserved two seperate timeslots for my family visit to the show due to the way the system is designed. Also the online chat service is designed poorly as well. I think they need to hire someone from google who can design things properly, rather than hiring some accountant / salesman to run their system design

I've bought a ticket from Manila to London
Flight has been cancelled 3 times now but no one take responsibility, I call Air China they are bouncing me back to trip.com when I call Trip.com they say that they can't do anything,
I am still stranded in Manila, no one is there to answer or help
Perhaps they are one of the worst companies to deal with if anything goes wrong with your journey, never again

This is the worst experience I had in my life. The hotel was in the middle of nowhere and there was people injecting themselves right outside of the hotel. In addition, there were homeless living right in the parking lot of the hotel. When I called the customer service they supposedly called the manager of the hotel to refund my money. Since the owner refused to give me my money back. I ended up not getting credit or a refund. I was really scared to spend the night at Quality Inn & Suites Minden Us-395 because i didn't feel safe for family and myself. I seriously think they should have returned my money.

Trip currently is holding AUD$1500 of my money for three flights that were cancelled in February & April due to covid. The operator's have no clue when you try to explain a simple issue, use a script, won't escalate you and outright lie. I have called numerous times to get my money back and get told something different each time. The latest is saying I will have a refund but it will take three months then only to wait and be told sorry no. Please please please avoid this scum and book with airline or another better reputed company.

Booked a returnflight Dusseldorf Berlin v. v. Flight to Berlin was cancelled (no idea with what reason). Requested a refund but trip.com only wants to refund on the one-way flight. As if I was possible to get there? According to law we had an agreement on traveling from a to b and back. They didn't fulfill, so they have to pay the full amount right?

With all the negative reviews, it's also important to speak up when your experience is good. I was nervous when I booked, but got a confirmation email from Trip.com after I booked, stating that I'd receive a separate email from the hotel once they confirmed. I received that email 10-20 mins later.

One week prior to my trip, I received a separate email from Trip.com with the hotel provided confirmation number, and was told to just give that number at the front desk and I'd be all set.

I got to the hotel and was checked in with no problems and had a wonderful time, at a huge fraction of the cost - thanks Trip.com!