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I booked a flight with a layover. One leg got canceled a week in advance by the airline. Trip offered me a refund ONLY for that leg and ONLY in the form of travel vouchers. Furthermore, they canceled my request to change the itenerary. As if it does me any good to fly halfway to my destination! I am laughing at how insane this is. I never take the time to leave bad reviews, but this was a level beyond anything I've ever experienced from a company.
Kameron H.'s review of Trip.com earned 7 Very Helpful votes
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Hi Kameron H.,
Thank you for bringing this to our attention, and I am very sorry to hear that you are not satisfied with the refund method and details. Please know that we are always here to help you in any way possible. Thus, we want to help you further. Kindly send us your detailed concern and booking details to en_servicemanager@trip.com for further assistance.
To help us differentiate your concern from others and ensure the quickest reply, please include {SiteJabber} in your email subject.
We look forward to your information.
Best regards,
Rachel
Trip.com