DO NOT USE FOR FLIGHTS!
Booked a flight 2 weeks before departure. Payed over $1k for my ticket. I expected to have the tickets in the next few days…. Nothing. I called, emailed, and contacted multiple different agents and they all gave me the same response. "be patient". It was the day before my flight and my ticket had still not been issued. Very unfortunate and extremely stressful situation. Ended up booking another flight through an airline and not trip.com. I now hope I get my full refund!
I warn you to go through airlines, rather than these sites. This is because these companies (trip.com) don't actually have a seat on the flight. They take your money and just wait for someone else on the flight to hopefully cancel their seat/ticket.
At the very begining, i was wondering whether it's reliable to book on Ctrip but after purchasing two air tickets and 6 rooms in Beijing, i confirmed they are wonderful. The website is somehow different style from other online agency, however, the instruction is really helpful indicating me how to fill in information and save money by C-money.
Bookings number: *******8434
5 minutes after I pay for the price block, I tried to book ticket and I get the message ticket not available
I tried several more times to book the ticket but same message
Then asked for refund of the price lock refunded. As per their website clause 17.
Get email back saying that I booked too late!
I try to book after 5 min and actually have 12 hours to book. How can I be late?
Flight Availability: Clause
17.
The purchase of Price Block does not guarantee that the flight ticket will be available.
If you purchase a price lock and the flight becomes unavailable after that, you can request a refund of the price lock. If you run into any issues, you can use the details in Section 2 of these Terms and Conditions to contact us.
User's recommendation: never use trip.com.
Hi kari b,
Thank you for bringing this to our attention, and I am sorry to hear that you were having difficulties with the refund request. Please know that we have all the intentions to help you. Rest assured that we are always here to help you in any way possible. We can get this further clarified if you can be so kind by sending us booking and contact info at en_servicemanager@trip.com to investigate.
To help us differentiate your concern from others and ensure the quickest reply, please include {sitejabber} in your email subject.
Thank you for your cooperation and understanding.
Best regards,
Andrew
Trip.com
We bought a flight with Wizz air which was cancelled. They paid trip.com the mandatory 500 euros for 2 people and trip.com kept it for themselves
Their support staff are trained in how not to speak english properly so that you cannot communicate with them. They call you sir (as though you are being unreasonable) and repeat the computer says no line until you give up
Criminals
Dear barry h.,
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience in your refund progress. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Evon
Trip.com
Staff is absolutely clueless and unable to help. They keep giving you false reassurances and empty promises (of callbacks, emails etc) and not a single person follows through. My flight was changed by the airline (minor change) and these guys kept me on phone for nearly 10 hours over a course of 3 days but were clueless as to why my booking reference was not being recognised by the airline. Only to eventually find out that they had not done thir job properly and my flight was never confirmed with the airline! And they tell me this just a few hours before my flight. On top, some of the managers are unbelievably rude and obnoxious. I genuinely have not had customer service this bad in my life and fact the no one takes responsibility and they are absolutely clueless of how things work and/or should be sorted out, I wouldn't even go an inch near them ever in future. Extremely disappointed, frustrated and angry at them for wasting my time and money!
Hi Mak L.,
Thank you for sharing this with us. We are sorry to learn that you have a concern about your reservation, and I'm genuinely sorry to hear about your experience with our service team. Please kindly know that this is not our intention. We always put our customers first. Hopefully, we will have another chance to serve you best. We would love to assist you better in any way possible. Kindly send us your detailed concern and booking details to en_servicemanager@trip.com for further assistance.
To help us differentiate your concern from others and ensure the quickest reply, please include {SiteJabber} in your email subject.
We look forward to your information. Thank you.
Best regards,
Evon
Trip.com
I made a geniune mistake in booking a hotel room: instead of Dec 16-17 I booked the hotel for Dec 15-16. I only noticed it when I was reading the email confirmation and rang straight away first the hotel then the Trip.com "customer service".
It does say the fee is 'non-refundable' but what about cooling off period? Normal companies give at least 30 minutes to cancel your online purchase for cases like mine - a geniune error happened during online reservation.
I don't recommend this service. Avoid!
Hello Tatiana K,
Thank you for raising this concern, and I am sorry for any inconvenience you have encountered. Please know that we are here to help you in any way possible. Please allow us to help you further with your concern. We'll have your booking checked.
1. Please send us your detailed concern and booking details at hotelbookingescalations@trip.com.
2. Please include a specific indicator on your email subject line: {Productreview}/{SiteJabber}
Thank you for your cooperation and understanding. We look forward to your information.
Best regards,
Ivy
Trip.com
Trip.com is a scam! They sold us a room for four nights in Italy. We got a booking number, a voucher for checkin, everything. We had a question so we contacted the hotel, and when we did they had no confirmation of our booking and were completely sold out. And they said they're was nothing they could do. Thank goodness we had called to ask about something. If not, we would have shown up at the hotel S. O. L. Trip.com was supposed to contact us and hasn't….
Hello Brigid D.,
Thank you for raising this concern, and I am sorry for any inconvenience you have encountered. Please know that we are here to help you in any way possible. Please allow us to help you further with your concern. We'll have your booking checked.
1. Please send us your detailed concern and booking details at hotelbookingescalations@trip.com.
2. Please include a specific indicator on your email subject line: {Sitejabber}
Thank you for your cooperation and understanding. We look forward to your information.
Best regards,
Andy
Trip.com
Please be aware of these thieves and scammers. They sold me a ticket that wasn't valid because my name was incomplete due to their website not allowing long names. We tried and tried and we were told by a very ridiculous manager named Caroline that it is just not possible to sell tickets for people with longer names. What!? Bizarre and absurd. I am amazed by their lack of accountability. We are disputing the charge with our bank but you should know where you get yourself into if you book with these scammers.
Highly recommend to avoid this site. Revenue is clearly the priority, rather than the safety and health of customers (well it was to be expected from a company, but still). As the case of coronavirus infected is moving beyond 2400 in South Korea, still no refund policy is in place.
What should travellers do? Go to South Korea, hope not to catch the virus, and by the time they head back home, hope their country did not set a 14 days quarantine policy.
The only response you'll get from the customer service is: let me check / my manager will contact you / sorry, there is no refund policy at this time.
Great, I'll pass next time and go to a real travel agency.
My sister bought round trip ticket in June 2022 from this Agency, flight got canceled due to the airline mistakes; up to now we haven't received refund from them. They are just giving us the runaround.
Dear Serena K.,
Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience. Kindly know that this is not the service we want you to experience. We would love to assist you in any way possible.
To assist you further, please kindly follow the below steps:
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {SiteJabber}
We look forward to your response. Your understanding is much appreciated.
Best regards,
Alice
Trip.com
*******266 ref
The worst individuals to book with ever. Pagasus, the airline that carried me, agreed to refund my ticket due to a medical condition, but trip.com chose against doing so. Absolutely outrageous and unethical trading. If you can resolve a problem with their customer care, you'll be lucky. Trading by this company in the UK ought to be prohibited. They rob people in broad daylight.
Hi ijlal h.,
Thank you for bringing your concerns to our attention. We apologize for any inconvenience this may have caused you. Please know that we are here to assist you in any way possible. We understand that our apologies alone may not be sufficient, so please allow us to further assist you with your refund concern. Rest assured that we will thoroughly review the situation and contact you directly with an update. Your feedback is important to us, and we appreciate you taking the time to let us know how we can improve our services. Thank you for being a valued customer of Trip.com.
Best regards,
Destiny
Trip.com
This is a scam company! Please be aware.
We reserved an hotel but discovered after the booking online that the date was changed.
We immediately tried to correct them but the customer service denied the possibility to do so. We booked for June but the system changed the date to July. Booking was for 2 days. Sky scanner through Trip.com initially said they could take care of it, but turns out they will not. It is easy to still money from people this way!
Hi Elio E.,
Thank you for bringing this to our attention, and I am sorry to hear that your hotel reservation had a different date that you booked. Please know that we have all the intentions to help you. Rest assured that we are always here to help you in any way possible. We can get this further clarified if you can be so kind to send us your concern and booking details at Hotelbookingescalations@trip.com to investigate.
To help us differentiate your concern from others and ensure the quickest reply, please include {SiteJabber} in your email subject.
Thank you for your cooperation and understanding.
Best regards,
Rei
Trip.com
Miranda Mar is extremely unprofessional. I reserved a hotel that turned out to be filthy and smelled of cigarette smoke. I left immediately and asked for a refund which i was denied. I disputed through my bank which i won and she is harassing me saying they don't give refunds because my reason wasn't valid. Below is what she said:
As per our previous correspondence with you, we have confirmed that you deliberately misrepresented the facts to your financial institution by denying the completed transaction by you without any valid reason.
I didn't misrepresent anything. I shared facts with my bank and clearly enough to get my money back. Trip.com is thee worse!
Hello tykesha c.,
Thank you for raising this concern. We apologize for any inconvenience you have encountered. Please know that we are here to help you in any way possible. Please allow us to help you further with your concern. We'll have your booking checked.
1. Please send us your detailed concern and booking details at hotelbookingescalations@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding. We look forward to your information.
Best regards,
Kiki
Trip.com
If you want to throw money away. Use trip.com. They will show you hotels way out of your search area and modify your dates and set it so it's nonrefundable when you realize it's check in time the day before you even travel. What a waste. Thanks for NOTHING. Their "help" section in their app is less than useless too. Avoid trip.com
Hello Daniel P.,
Thank you for raising this concern, and I am sorry for any inconvenience you have encountered. Please know that we are here to help you in any way possible. Please allow us to help you further with your concern. We'll have your booking checked.
1. Please send us your detailed concern and booking details at hotelbookingescalations@trip.com.
2. Please include a specific indicator on your email subject line: {Sitejabber}
Thank you for your cooperation and understanding. We look forward to your information.
Best regards,
Andy
Trip.com
Booked flights for the family to Fiji. Sadly flights canceled due to COVID-19. Been waiting for 18 months for our refund. Total scam as airline confirmed all refunds processed yet Trip.com continue to deny. Just another corrupt Chinese owned company. A mistake I won't make again.
Hi Chris M.,
Thank you for the feedback. We apologize for such delay in your refund. This is not our attention. We've noticed that you contacted us through various Social Media platforms that we have. Rest assured that we understand your concern, and we will have this investigated further. You will be contacted directly for updates. We appreciate your understanding and patience.
Best regards,
Rei
Trip.com
I have booked a ticket and added checked in baggage for a reasonable price on Trip com. I paid. Then I received an email that "adding the baggage failed". As a solution they offered me to buy it again with the airline directly for a price 3times higher than advertised during my booking and more expensive than the flight ticket itself. Obviously a fault or even a scam from Trip com, that they don't want to anyhow compensate. Chaotic replies to my inquiry from different agents using the same "textbook" phrases without listening to the main point of this issue. Their fraudelant treatment of customer leads to extra costs.
Hi Vera F,
Thank you for your feedback. I apologize for any unsatisfactory service you received from our website, and we appreciate your feedback. Please know that we have all the intentions to help you. Rest assured that we are always here to help you in any way possible. We can get this further clarified if you can be so kind by sending us your concern and contact info at en_servicemanager@trip.com to investigate.
Also, to help us differentiate your concern from others and ensure the quickest reply, please include {sitejabber} in your email subject. Thank you so much for your kind understanding.
Best regards,
Andrew
Trip.com
Paid them for a hotel for employees of mine, show up and no room. Guy places me on hold for 20 minutes comes back and says they didn't answer so I put him on 3 way with hotel then he says oh they did answer but there's no room, system error. Stay away!
Their customer service is non-existent. They just keep apologizing and do nothing! They left us completely stranded at Birmingham Airport and despite our many frantic phone calls, were incapable of organizing a flight for the following day. We are still waiting for an apology & compensation for our loss of £1800. 00. They haven't even refunded our flight tax, which they are legally bound to do. Please check all the other very similar reviews - they should be investigated for robbery and fraud1
Hi Alan S.,
Thank you for bringing this to our attention, and I am sorry to hear that you were having difficulties with the refund request. Please know that we have all the intentions to help you. Rest assured that we are always here to help you in any way possible. We can get this further clarified if you can be so kind by sending us booking and contact info at en_servicemanager@trip.com to investigate.
To help us differentiate your concern from others and ensure the quickest reply, please include {sitejabber} in your email subject.
Thank you for your cooperation and understanding.
Best regards,
Andrew
Trip.com
I've travelled for over 20 years. Working with trip.com was the worst travel experience of my life. They over billed my credit card - did not issue me tickets and then days before my intended flight when I had already booked - they issued me tickets. I wish I had never ever used them and I would advise the same.
Hello Rachel g,
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern about the refund. Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding. We are waiting for the next time cooperation.
Best Regards,
Jiali
Trip.com
They are the most horrible company to deal with. They do not help at all to make adjustments. They offer a credit but at pennies to the dollar. I will never use this company again. Wasted money, wasted time. What customer service! There is no one to help with issues and they keep putting you off until you have no other options with no resolution from them.
Hi C S.,
Thank you for your feedback. We are genuinely sorry to learn that you were having difficulties using our service. Please understand that this is not the experience we want you to have from us. To assist you better, please share more information or booking details with us at en_servicemanager@trip.com to look into the matter.
To help us differentiate your concern from others and ensure the quickest reply, please include {Sitejabber} in the title of your email. Your cooperation is much appreciated.
Best regards,
Edra
Trip.com
Overview
Trip.com has a rating of 1.3 stars from 1,131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Trip.com most frequently mention customer service, full refund and credit card. Trip.com ranks 440th among Hotels sites.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sasha S,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience in your refund request. Please understand that we would help our customers any way we possible. We would love to check your concern.
Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber}Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Rachel
Trip.com