Trip.com

Customer services of trip.com like to use excuses to delay the problem, they won't refund you if reason and the law are on your side. Just warn or really contact your local consumer advocacy or journalist. They behave better if a newsgroup or government agency are getting involved, else you will never get a refund.

A few advocacy groups that help consumers for free:
https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection
https://www.elliott.org/

After calling them multiple times, they aren't able to submit a quote for cancelling the ticket. They are just trying to delay it as much as possible so that I will eventually lose the money on the entire ticket. Just terrible tactics as a company, offer cheaper prices and then nab the customers to do anything with their ticket.

This company will take your money for flights the moment there a problem all you get is a email saying sorry that's it disgusting service, they gave me a flight with a unusable connection but it was my fault for buying it as far as they were concerned

I just bought the airplane tickets from trip.com which was my big mistake. I shouldn't rely on their information on the website at all. I contacted customer service for help. At first they accepted that it is their fault for mislead information that they put on the website and offered me some coin US$50, but I ask them for alternative options. They replied that they will contact me back… then they just ignore me… This website is NOT reliable as advertised.

I thought it's better that other websites. You don't have to search for more information. You can get it from their website BUT it's totally wrong. I regret that I trusted them. I bought most of my family airplanes tickets from them for a long. I won't trust them anymore.

Due to the Corona virus outbreak, I needed to cancel my trip. Philippine Airlines said rebooking was free for flights from Japan and Korea. I inquired and called them up (25 minutes of talking, US number from Japan!)
To be fair the call center agent was helpful. But when they emailed me the price to pay, wow it is like I need to buy a new ticket because of their CHANGE FEE. I cannot believe this company. I'll never book with them again.

It's shameful that you pay a flight through an agency and then, when you have a problem, they tell you: it's out of our hands, talk directly to the airline, let us know their reply and then we'll try to solve it. Obviously the airline tells that if the tickets are bought through an agency, they have to be the ones fixing the problem.
You pay a fee for an intermediate and then they don't do any job regarding that.
Worse customer service I've encountered!

Trip.com did not help me to rebook my ticket when my flight was canceled. They left the customer with no solution. I need to resolve everything by myself. Never choose this agency again, nor recommend anyone

I spent the last 3 days dealing with their customer service to try and get accredited some tier points from a booking I've done in Sept. After 1 live chat, 2 phone calls and 4 different agents via email I can share that the issue is NOT SOLVE.

They have been saying lies from the very start, first saying that the system doesn't allow for points to be manually accredited, following by no feedback form is available at all (but they tell you the record the calls for training purpose).

A person cannot be asked to waste so much time for some points. My money will happely go to a competitor moving forward and I would suggest anybody to do the same.

Trip.com remember that you should respect people that decide to use your service instead of others. Acting like this, will sooner or later put you out of business, as you deserve.

This website is trying to cheat people.
They will literally display prices, you can go through the whole checkout process, and at the very end, they will say "sorry, price is not available anymore" and show you more expensive prices.
And if you refresh the page - the "cheap" prices will show up again! That means they are purposely showing non-existing offers - it's not just that one isn't quick enough or something like that.
They are legit trying to scam people.

I booked a one night stay at a hotel for my wife's birthday. The night prior to leaving she was injured and had to go to the hospital. After explaining to "Trip.com" why we couldn't make the reservation, and even sharing with them the actual medical records to prove to them that we were "Telling the truth", they still denied us a refund. They even went as far as to send me an email threatening legal action against me if I stopped payment. This is the most unbelievable bunch of thieves I've ever seen. Nothing short of Mafia strong-arm tactics to get your money with absolutely no comfort you the customer. Please never use this booking service. They are the worst and their rating proves it.

This company kept on delaying refund for our ticket. We cancelled prior to the travel ban and they kept on delaying by telling us refund is being processed. Lucky that we only spent small fraction compared to people here. I was able to submit a chargeback using their emails as evidence. But guess what, they sent an email threatening us a legal action. Because they said they refunded 4% of total ticket cost in cash (which we never received) with the rest is in flight voucher (which does not even exist in their website after I checked it). The airline company is no longer exist so I dont know what their game with flight voucher anyway. Avoid at all cost. If you can claim chargeback through your credit card, do it.

Please. Please. Please.Please. Do not buy anything from this company or website! We have a very bad experience with this greedy satanic company. We are traveling to Canada and my wife decided to buy airline ticket with them but she did not realized that she bought a ticket from Canada to Philippines. We quickly refund the ticket in a matter of 10 minutes but they siad they will never give us our money as the ticket my wife bought is a non refundable ticket. The price of the ticket was 130,000 PH money or almost 3500$ Canadian. We beg them to give us back even just half of it but they refuses and telling us there is nothing they can do about it. I just wanted people to be aware of this Satanic company and hopefully more people can read message and ignore this satanic company.

Absolute scam artists, accidentally booked the wrong night for my fiancé's birthday. Have been getting the run around to get a refund. Attempting to get me to agree to 20% refund literally from an accidental click. They must think I am dense. They play this game of back and forth and blame the hotel for not being able to refund. An absolute lie, hotel said no problem at all. I don't write reviews but when I see such a terrible company, horrible customer service, and out right lying to me. I feel compelled to inform other potential consumers. I will continue to write terrible reviews on every platform I have available, and simply contact the better business bureau so that my money isn't completely wasted. Scam artists….it must be in the training, which is terribly detrimental to the performance of a company.

Booked a return flight to have one half canceled and the other half booked. No refund and no way of getting to designation now so can't go: they ruined my holiday, have the worst contradicting customer service and lie about airline policy in prefer to force you to pay for alternatives beyond your affordability., they make out they are saving you the hassle of booking separately. Lesson learnt with a third party agent, their ridiculous system of telling you tickets will be confirmed in 72 hours and then only book you onto a portion on it removing your choice of date, destination and price. Be warned, I have learnt an expensive lesson. Tripp.com, I've seen your awful systematic pathetic apologys in responses a hundred times while I tried to sort the mess out to no avail.

We booked flights to Dubai via Bucharest with trip.com. Ryanair changed our flight time from London to Bucharest so we would have missed our connecting flight. We were unable to change our flights with Ryan air due to trip.com giving them the wrong details. We then paid (out of our own pocket) for new flights to Bucharest. Once at Bucharest waiting to get onto our connecting flight we found out trip.com cancelled this. 11 hours later we were still stuck in Bucharest airport waiting for a new flight (which we had to pay again). We are £500 out of pocket and trip.com do not care. We have spent around 8 hours of our time on the phone to trip.com and emails trying to get refunded. This company should be avoided at all costs.

I'm so annoyed and frustrated. I have been trying to contact this company to use a ticket in the window before it expires and there's no way to book it. It's impossible, everyone there lies and puts you on hold, says a manager will call you back and they NEVER do. Do not ever use this company. They steal your money and waste your time.

DO NOT USE FOR FLIGHTS!

Booked a flight 2 weeks before departure. Payed over $1k for my ticket. I expected to have the tickets in the next few days…. Nothing. I called, emailed, and contacted multiple different agents and they all gave me the same response. "be patient". It was the day before my flight and my ticket had still not been issued. Very unfortunate and extremely stressful situation. Ended up booking another flight through an airline and not trip.com. I now hope I get my full refund!

I warn you to go through airlines, rather than these sites. This is because these companies (trip.com) don't actually have a seat on the flight. They take your money and just wait for someone else on the flight to hopefully cancel their seat/ticket.