TrendsGal Reviews Summary
TrendsGal has a rating of 2.9 stars from 876 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TrendsGal most frequently mention customer service, tracking number and credit card. TrendsGal ranks 351st among Fashion Jewelry sites.
They would not allow me to return these really ugly boots that dont fit. There is no way to reach them. I tried and tried and gave up exasperated! Stay away from them! They are horrid!
I ordered a mermaid tail 22 days ago now and have YET to receive a confirmation email saying it was shipped and they definitely charged my account for it. I emailed them and received an email back saying they would get back within 24 hours, that was 4 business days ago and still no response. If this product doesn't get here by Christmas expect to get your tail back and to give me a refund. The clocks ticking 5 more days.
Dear Ciera S,
We are sorry for this issue.
Please kindly understand that we have shipped out your order after we have received your payment.
Our colleague has also replied to you about the shipping details via the ticket.
We have sent you a message via our ticket system. Please kindly reply to us there and we will find a solution for you.
Many thanks,
Trendsgal Customer Service Center
I guess I should have read the reviews before I placed my order. I ordered my product on November 28 -- Here it is Dec. 19, and when I checked the UPS tracking information, it just says a "label was created", which I guess means it hasn't shipped. Lesson learned. -- I can't find a phone number to call! Never Again!
Dear Sherry C,
Thanks for your important review.
There can be delay between scanning events and the website's updates.
Once we have shipped the item, the tracking status will take a few days to be updated online by theshipper.
Now the parcel is in on the way to your palce.
You can also track on https://www.ups.com with your tracking number.
We have reviewed your case and replied to you in a ticket. Please contact us there.
Many thanks,
Trendsgal Customer Service Center
I just want to talk to the owner of someone in charge of this damn company! I ordered a month ago and its still not here! Where is my $#*!? Seriously. I will sue if i don't get my items
Dear Hakeem M,
We are sorry to hear that you are having issues with regards to your delivery status.
After checking, your parcel is in normal transit now.
You can also track on http://www.myib.com/tracking/.
For more details, we have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Many thanks,
Trendsgal Customer Service Center
I don't know about product quality, cause I never had the chance to receive my order. I placed my order on the 30th November but it kept saying "processing" for days. So I contacted customer services and asked to know what's going on. I was told that due to high demand of the product the shipping date would be delayed (even though on the website the availability was good). I was patient for a few days and, since the order was still"processing", I emailed customer services again to know what's going on. They told me that the product had been sent to the shipping company and that I would receive a confirmation email, but never did. After all that, on the 13th December (!) I asked to cancel my order. I am still waiting for a refund though. I've been buy things online for years, and I can definitely say that this is the worst, most unreliable seller I've ever seen.
Dear Yorgos,
Thank you for notifying us of your complaint.
Please understand after we receive your order, normally it will take us some time to prepare the items.
We have marked the processing time for all the items on their page, customer can check it before placing the order.
Please check your account and reply to the message we have sent to you regarding your particular case.
Many thanks,
Trendsgal Customer Service Center
Never order from this so call site! They take your money and never recieve the product you order. They are based in china and have a Fl. Phone # and you can not leave a message because the mail box is full... Do not answer your emails. No tracking # 1 big joke. Never again!
Dear susan y,
We are sorry that you are experiencing issues.
Trendsgal clearly states on each items page the processing time of each product. The time it takes for you to receive your package will be the processing time plus the shipping time.
In cases where we believe that the processing time may be longer, due to stock availability, we will contact the customer within 24 hours.
We have sent you a message and kindly ask that you reply to us via a ticket.
Many thanks,
Trendsgal Customer Service Center
I ordered my stuff Nov 27... Here it is Dec 14... I haven't received anything... nothing it's a rip off... and ordered in plenty time for Christmas... But didn't get it... pissed
Dear Linda T,
We are sorry that you are experiencing issues.
Trendsgal clearly states on each items page the processing time of each product. The time it takes for you to receive your package will be the processing time plus the shipping time.
In cases where we believe that the processing time may be longer, due to stock availability, we will contact the customer within 24 hours.
We kindly ask that customers wait patiently for their package to arrive.
If you have any questions in the meantime you can always contact our Support Center. We have sent you a message and kindly ask that you reply to us via a ticket.
Many thanks,
Trendsgal Customer Service Center
I ordered some Christmas items for my family Nov 27th and they were supposed to get here Dec 13th or possibly tomorrow. I tracked the package on UPS and they haven't even RECEIVED the package.
The customer service line is someone's magic jack number that I had to call 7 times before they picked up. When I got through, I was told to pick my package up at my local post office.
Very unprofessional.
I paid $15 for shipping because it was the cheapest. This price is half the price of the order.
Dear Tymia T,
We are sorry to learn that you are worried about your order's whereabouts.
We have sent message about the delivery information.
Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.
To track a parcel please visit here: https://www.ups.com.
If you have any further questions, please contact us and we are more than happy to help,
Many thanks,
Trendsgal Customer Service Center
Be wary over delivery times. I ordered two items on the same order and one arrived within a week, thanks. However, I have now been told on three separate occasions, that the second item would be shipped within 1-3 days and it hasn't been! It's now been over 15 business days since I placed the order and I'm very disappointed with the level of service. I get a quick response to messages to the service centre but they just tell me it will be shipped and then it isn't!
Dear Joanna,
We are sorry that you are experiencing issues.
Trendsgal clearly states on each items page the processing time of each product. The time it takes for you to receive your package will be the processing time plus the shipping time.
In some cases we may split your order due to stock availability. We will ship the remaining orders, once they come back into stock.
We kindly ask that customers wait patiently for their package to arrive. If you have any questions in the meantime you can always contact our Support Center.
We have sent you a message and kindly ask that you reply to us via a ticket.
Many thanks,
Trendsgal Customer Service Center
12/11/2016 NCalhoon
This is my first time buying blouses from Trendsgal, i bought 3 blouses at first i was a little bit skeptical because it is so good to be true that their prices are very affordable and they have a great sense of fashion.So i just told myself why don't i give a try so i ordered 3 blouses the prices was very affordable anyway. I was so surprised i got my item in less than 2 weeks it was packed nicely and the blouses were so fabulous. I tried it on and all of it fits on me perfectly not too big not to small just perfect. I am so glad that i found this website and i will buy again from them. Trendgal i gain a 1 loyal customer :)
Dear Noemi,
Thank you for your kind review about Trendsgal. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Trendsgal.com soon!
Many thanks,
Trendsgal Customer Service Center
Took my money placed my order said they had it all there when placed on Dec 2 now on Dec 10 when asking about it all of sudden one is on backorder they had a rush on one and meanwhile the other is still sitting there but take your moneyquick but can't tell you
Dear Fran D,
We are sorry that you are experiencing issues.
Trendsgal clearly states on each items page the processing time of each product. The time it takes for you to receive your package will be the processing time plus the shipping time.
We kindly ask that customers wait patiently for their package to arrive. If you have any questions in the meantime you can always contact our Support Center.
Could you please offer us your order number or email address so that we can check the information for you?
Many thanks,
Trendsgal Customer Service Center
I was very surprised when I received my order 10 days after the payment and was even more surprised by the great quality because it was cheap.
Dear Racheal A.,
We would like to thank you for your kind review. We at Trendsgal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Trendsgal.com again soon.
Many thanks,
Trendsgal Customer Service Center
I purchased a paint splattered sweatshirt from this site prior to my checking the reviews on Google. To my dismay, I thought I might not ever receive the purchase, or if it came, would be a piece of junk. I was pleasantly surprised in that it was delivered in less than 11 days, and it was just what I had hoped it would be. I am most satisfied with my purchase and with this site.
Dear Linda M.,
Thank you for taking the time to write your review. We at Trendsgal really appreciate this.
Best Regards,
Trendsgal Customer Service Center
I ordered three chokers about a month and a half ago and they're still not here. I am starting to get a little annoyed. I really want those chokers and it seems as if they are never going to get here!
Dear Emily L,
We regret that you are having delivery issues.
We have various different shipping methods that the customer can choose before the checkout. These vary in delivery time and we ask that customers wait patiently for their goods to arrive.
We have sent you a message via our ticket system. Please kindly reply to us there and we will find a solution for you.
Many thanks,
Trendsgal Customer Service Center
I ordered a scarf (lovely quality) and some boots (extremely comfy). Prior to ordering I contacted them via their website and got a response next day.
Will definitely be using this site again.
Dear Angela C.,
Thank you for your kind review about Trendsgal. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Trendsgal.com soon!
Best regards,
Trendsgal Customer Service Center
Stuff are good & cheap but the employees are very slow and delivering poor quality. Your orders will be stuck with them - so if you are doing business, expect that your shipments will be delayed even you ask them like thousand times
Dear aaa b,
Thank you for taking the time to write a review.
We check all our items before we ship to our customers, so we sincerely apologize that the item you received did not meet your expectations.
Trendsgal strives to give customers the best quality clothing at the lowest prices.
Could you please inform us of your order number?
Then we will check it for you soon.
Many thanks,
Trendsgal Customer Service Center
Ordered a jumper last Thursday, was told it would be here in a week still hasn't arrived. Wouldn't recommend this site
Dear Abbie B,
Thank you for your comment.
We have various different shipping methods that the customer can choose before the checkout. These vary in delivery time and we ask that customers wait patiently for their goods to arrive.
For more details about shipping, please see here: http://www.trendsgal.com/m-article-id-39.htm.
Could you please inform us of the order number? We will find a solution for you.
Many thanks,
Trendsgal Customer Service Center
Order: G**************
Ordering was very easy. Payments were processed swiftly (that day). The estimated delivery was 2-3 weeks and I received by the 2nd week. Whenever I had a question, I received a reply by the next business day. I will definitely work with them again.
Dear Especially-Specials D.,
We appreciate that you took the time to write a review.
Thank you,
Trendsgal Customer Service Center
They are another fake scheming asian site! It's ridiculous how these losers try to scam hardworking people! Placed an order via PayPal and they canceled it telling me to send them money via Western Union! Excuse me do you really think I'm that stupid to send you my money unsecurely?! Nice try! SCAM ARTISTS!
Dear Tina E,
We thank you for your comment.
Please rest assured that we are a registered company that has been around for several years verified by PayPal, Norton, Trustwave, DMCA etc. You can check the certificates on our site.
Our payment system is handled by a third party to guarantee the safety of both buyers and sellers.
We apologize for this inconvenience.
If you have any queries about our website, please contact us via our Support Center.
We look forward to answering your questions,
Many thanks,
Trendsgal Customer Service Center
Purchased three knitted mermaid tail blankets for Christmas and I'm over the moon with them.
I received excellent customer service and fast delivery.
I will definitely use trendsgal again!
Dear Dawn p.,
Thank you for taking the time to write your review. We at Trendsgal really appreciate this.
Best Regards,
Trendsgal Customer Service Center
About the Business
TrendsGal.com is a wholesale clothing supplier that specializes in carrying all your fashion clothes & accessories needs, from affordable apparel clothes to wholesale jewelry, wholesale bags and even wholesale shoes.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Cindy B,
Thank you for your feedback.
Please check our warranty here http://www.trendsgal.com/warranty-and-return/.
I have checked that our colleague has offered you the solution already without returning items.
We have sent you a message and kindly ask that you reply to us via a ticket.
Many thanks,
Trendsgal Customer Service Center