TravelUp

Good evening,

Thank you for your feedback, and we sincerely apologise for any confusion caused.

We understand how frustrating this must be. However, we would like to clarify that on every page of our website, it is clearly indicated that you are booking through TravelUp, not directly with the hotel. Additionally, we ensure that the option to book with TravelUp is presented before finalising the reservation.

We apologise if this information wasn’t as clear as it should have been and, in all sincerity, we recommend having your vision checked, as we strive to present transparent details throughout the booking process.

We appreciate your comments and will continue to improve our service.

Kind regards,
TravelUp

Good morning, William.

Thank you so much for giving us a chance and sharing your honest feedback!

We completely understand that initial impressions can be important, and we appreciate your openness in giving TravelUp an opportunity. We're thrilled to hear that you secured such an amazing rate and that your booking experience was smooth and seamless.

At TravelUp, our goal is to make high-quality travel affordable and accessible, which often means delivering prices that are difficult to match. We’re also committed to ensuring that every booking is fully verified and straightforward for our customers to confirm with their chosen property.

Thank you again for trusting us with your travel plans and for taking the time to update your review. We’re here whenever you need us, and we look forward to helping you save even more on future trips!

Safe and happy travels!
TravelUp.

Good evening, Glen.

Thank you so much for your amazing review!

We’re thrilled to hear that you found fantastic pricing on the hotel you wanted and that we could save you at least $100 per night! Our team works hard to provide competitive prices, and it’s great to see that our efforts made a positive impact on your booking experience.

We are committed to offering the best deals for our customers, and it’s wonderful to know that we could beat other booking sites for you. Your feedback means a lot to us, and we look forward to helping you with more great deals in the future.

Should you need any assistance with future bookings or have any questions, don’t hesitate to reach out. Safe travels, and thank you for choosing TravelUp!

Best regards,
TravelUp

Good evening, Seta.

Thank you for sharing your positive experience with TravelUp!

We’re thrilled to hear that you found the booking process easy and were able to secure a great discount for your trip.

Our goal is to provide a seamless experience from the moment you book to the time you check in and beyond. Rest assured, we’re here to assist you every step of the way to ensure your travel is as smooth and enjoyable as possible.

Should you have any questions or need assistance before your trip, don’t hesitate to reach out to us. We truly appreciate your kind words and look forward to being a part of your travel plans in the future.

Wishing you a fantastic journey!

Kind regards,
TravelUp

Good evening, Tim.

Thank you so much for taking the time to share your wonderful feedback!

We’re thrilled to hear that you found the booking process quick and straightforward, and that our platform was easy to navigate. Making travel arrangements as seamless as possible for our customers is one of our top priorities, and your kind words reassure us that we’re on the right track.

We’re also delighted that you were able to secure the best deal for your trip with TravelUp. Offering competitive prices and great value is something we strive for, and it’s fantastic to know that we’ve met your expectations.

Your thumbs-up means a lot to us, and we’re committed to making sure your journey is just as smooth and enjoyable as the booking process. If there’s anything you need or any questions arise before your trip, please don’t hesitate to reach out to our team—we’re always here to help.

Thank you for choosing TravelUp, and we look forward to assisting you with your future travel plans!

Best wishes,
TravelUp

Good evening, Lisa.

Thank you for your 5-star review!

We appreciate your feedback and are happy to hear that your booking experience was quick and efficient.

To clarify, we can confirm that your reservation has been successfully processed and paid for. The initial email you received about the payment being rejected may have been due to a temporary issue with the payment gateway, but rest assured, your booking has now been confirmed and all payments have been successfully processed.

If you have any further questions or need assistance, feel free to reach out. We’re here to help!

Best regards,
TravelUp

Good evening, Bechara.

We truly apologise for the inconvenience you experienced with your recent reservation.

We completely understand your frustration regarding the cancellation fee, and we sincerely empathise with your situation.

Upon reviewing your booking, we can confirm that when you reached out to us for cancellation, the reservation had already been confirmed, and as per the supplier's policies, we are required to charge both a cancellation fee and an administrative fee. We understand that other sites may offer free cancellations, but please note that cancellation policies are set by the suppliers, and unfortunately, we are bound by those rules in order to process the cancellation.

We did issue your refund promptly after the cancellation was processed, and we apologize for any confusion or frustration this process may have caused.

We truly value your feedback and will continue to improve our processes to ensure a smoother experience for all our customers. Please don’t hesitate to reach out if you need further assistance.

Best regards,
TravelUp

Good afternoon, Vincent.

Thank you for reaching out to us about your booking.

Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.

Please share more at - hotels@travelup.com along with your booking reference number so that we can follow this up internally.

Regards,
TravelUp

Good evening, Kerice.

Thank you for your fantastic 5-star review!

We’re thrilled to hear that our website made it easy for you to find what you were looking for. We aim to provide a seamless and user-friendly experience, so it’s great to know that the options and filters were clear and helped you in your search.

Your feedback is incredibly valuable, and we’re grateful for your support. Should you need any assistance with future bookings, don’t hesitate to reach out—our team is always happy to help!

Thanks again for choosing TravelUp, and we look forward to assisting you with your next travel plans.

Best regards,
TravelUp

Good evening, Lindsay.

Thank you for sharing your positive experience with us!

We're thrilled to hear that you found our website smooth and easy to navigate. Your kind words and feedback mean a lot to us, as we constantly strive to create a user-friendly platform that makes booking travel as seamless as possible.

We’re delighted that you’d consider using our site again, and we can’t wait to assist you with your future travel plans. Whether it’s for a quick getaway or a dream vacation, we’ll be here to make the process as straightforward and hassle-free as possible.

If you ever have any questions or need assistance, please don’t hesitate to reach out to us. Wishing you wonderful adventures ahead!

Best regards,
TravelUp

Good evening, Jeffrey.

Thank you so much for your fantastic 5-star review!

We’re delighted to hear that you found our website easy to navigate and that it provided a smooth experience for you. Your appreciation means a lot to us, as we strive to make planning and booking your travel as straightforward and enjoyable as possible.

Should you ever have any questions or need assistance with your future travel plans, please don’t hesitate to reach out to us. We’re here to ensure your experience remains just as seamless every time you book with us.

Thank you for choosing TravelUp, and we can’t wait to help you with your next adventure!

Best regards,
TravelUp

Good afternoon, Ann.

Thank you for taking the time to share your feedback regarding your recent experience with TravelUp!

We’re thrilled to hear that you found our prices competitive, especially compared to booking directly with the hotel.

We appreciate your note about the additional link to view all available options. We strive to present our customers with a variety of choices to fit their preferences and budgets, and your input helps us improve the user experience on our platform.

We also want to emphasize the importance of reviewing the booking policies, especially regarding non-refundable options. We do our best to make these policies clear at the time of booking, but we appreciate your reminder for future customers to be mindful of these details.

Thank you once again for your feedback, and we look forward to assisting you with your future travel needs. If you have any questions or require further assistance, please don’t hesitate to reach out.

Best regards,
TravelUp.

Good evening, Cindy.

Thank you for taking the time to share your feedback.

We’re pleased to see your positive rating, but we’re sorry to hear that the room provided by the hotel did not match what you had originally booked.

At TravelUp, we strive to ensure that our customers receive the exact accommodations they select. In this case, the discrepancy seems to have occurred at the hotel’s end, and we sincerely apologise for any inconvenience caused.

To help resolve this matter, we recommend contacting the front desk team at the hotel to address the room allocation. If they are unable to assist, please reach out to our dedicated customer service team at hotels@travelup.com with your booking details. We will gladly investigate this with the hotel and do our best to assist you in receiving the room type you reserved.

Thank you for choosing TravelUp, and we hope we can provide you with a seamless experience in the future.

Best regards,
TravelUp

Good morning, Evelyn.

Thank you so much, for sharing your wonderful experience with Raza!

We're thrilled to hear that he made your journey not only enjoyable but also educational, adding a bit of history at each stop to enrich your trip. Raza truly loves sharing his knowledge and making each tour memorable, and it's fantastic to know his service made a positive impact on your experience.

We’ll be sure to pass along your kind words to Raza, and we know he’ll be delighted to hear that his efforts made such a difference. Thank you again for choosing TravelUp, and we look forward to helping with more incredible adventures in the future!

Safe travels!
TravelUp.

Good evening, Stacy.

Thank you so much for taking the time to leave such a glowing 5-star review!

We're thrilled to hear that your first experience with TravelUp was quick, easy, and convenient. Knowing that you would recommend us to others is one of the highest compliments we could receive.

We’re dedicated to providing hassle-free booking experiences, and your feedback assures us that we’re on the right track. Should you need any assistance or have any questions for your future travel plans, our team is always here to help.

We look forward to assisting you again and making your next booking just as smooth and enjoyable. Thank you for choosing TravelUp, and we wish you safe and exciting travels ahead!

Best regards,
TravelUp

Good afternoon, Adonis.

Thank you for your review and for sharing your experience with us.

We truly appreciate your honest feedback as it helps us identify areas for improvement.

We’re glad to hear that you found our booking process fast and secure! However, we understand your concerns regarding the user-friendliness and mobile optimisation of our website. We recognise that a seamless browsing experience is essential, especially for customers accessing our site via smartphones. Your input about the conflicting mobile-exclusive offers and the ease of accessing relevant information is invaluable, and we will take it into serious consideration as we continue to enhance our platform.

We are constantly working to improve our services and optimize our website for all users, including those on mobile devices. Your comments will be shared with our development team to ensure that we make necessary adjustments to improve the overall user experience.

Thank you once again for your feedback. If you have any further suggestions or if there’s anything we can assist you with, please don’t hesitate to reach out. We hope to serve you better in the future!

Best regards,
TravelUp.

Good evening, Glory.

We are truly sorry to hear about the distressing situation you encountered, especially during such a critical time.

We fully understand the urgency and stress of finding accommodation during an emergency like the one you and your son are experiencing, and we deeply regret that the reservation you made did not show up at the hotel.

Please accept our sincerest apologies for this issue. This is not the level of service we strive to provide, and we are committed to investigating what went wrong. We take these matters very seriously, and to ensure we resolve this as quickly as possible, we kindly ask you to email us at hotels@travelup.com with your booking details so that our team can look into it immediately.

Your safety and satisfaction are our top priorities, and we will work diligently to get this issue resolved. We appreciate your feedback, and we hope to have the opportunity to regain your trust in the future.

Warm regards,
TravelUp.

Good evening, Noel.

Thank you so much for your wonderful 5-star review!

We’re thrilled to hear that the booking process was easy and simple for you. It’s great to know the cost fit perfectly with your upcoming trip, and we’re happy to have been part of your travel plans.

At TravelUp, we strive to offer our customers an effortless booking experience combined with great value, so your feedback means a lot to us. If you need any assistance with your travel arrangements or have any questions, feel free to get in touch—we’re here to help!

Wishing you an amazing trip ahead!

Best regards,
TravelUp

Good afternoon, Dan.

Thank you for taking the time to share your experience with us.

We sincerely apologise for the issues you encountered during your stay.

We understand how frustrating it can be to arrive at a hotel and find parking challenges, especially on a rainy night. Additionally, we regret that you were not made aware of the $100 deposit and the $25 urban entertainment fee prior to your arrival. Transparency regarding fees is important, and we understand how this could impact your overall experience.

Please know that we will escalate your concerns to our supplier to seek clarification on the parking situation and the additional charges you faced. Your feedback is invaluable in helping us ensure that our customers have a smoother experience in the future.

Thank you once again for bringing this to our attention. If you have any further concerns or need assistance, please don’t hesitate to reach out. We hope to have the opportunity to serve you better in the future.

Best regards,
TravelUp.