TravelUp

Good afternoon,

Thank you for reaching out to us about your booking.

Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.

Please share more at - hotels@travelup.com along with your booking reference number so that we can follow this up internally.

Regards,
TravelUp

Good afternoon, Jerald.

Thank you so much for your 5-star review!

We’re delighted to hear that your first experience using TravelUp worked well and met your expectations. It’s completely understandable to feel a bit cautious when trying a new platform, so we’re especially pleased that we were able to provide a smooth and reliable service that put your mind at ease.

Your trust means a lot to us, and we’re glad to have had the opportunity to assist with your travel plans. We look forward to welcoming you back for many more bookings in the future!

Best regards,
TravelUp

Good evening, Frank.

Thank you so much for your 5-star review!

We’re delighted to hear that you found the booking process simple and time-efficient. At TravelUp, we understand that planning a trip should be exciting—not stressful—so we’ve designed our platform to make booking quick, easy, and seamless for our customers.

Your kind words and appreciation truly mean a lot to us. It’s always great to know that our efforts are helping travellers like you save time and enjoy a smooth experience from the very start.

Thank you once again for choosing TravelUp. We look forward to helping you plan your next adventure!

Warm regards,
TravelUp

Good evening, Kerri.

Thank you so much for your wonderful 5-star review!

We’re thrilled to hear that you found booking your hotel with us easy and enjoyable. At TravelUp, we strive to make every aspect of your travel planning as straightforward as possible, so it's great to know we met your expectations.

We’re especially grateful for your recommendation to family and friends—it means the world to us that you trust us enough to share your experience with others. We look forward to helping you with your future trips, whether it's for booking hotels, flights, or full vacation packages.

Thanks again for choosing TravelUp. We can’t wait to assist you again soon!

Best regards,
TravelUp

Good afternoon, July.

Thank you so much for your kind words and 5-star review! We're thrilled to hear that you found the best price with us and that you loved your experience.

At TravelUp, we work hard to offer great value and a smooth booking experience, so it’s incredibly rewarding to know we hit the mark for you. Your recommendation to friends means a lot—word of mouth is the highest compliment we can receive.

We look forward to helping you (and your friends!) with future travel plans.

Warm regards,
TravelUp.

Good afternoon, Rizwan.

Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear about your dissatisfaction.

However, we would have appreciated if the facts of your experience were accurately represented. According to our records and the conversations you had with our Hotels team, you contacted us to cancel your reservation due to a change in your plans—specifically, that your family no longer wished to proceed with the hotel stay.

Our representative clearly explained the cancellation terms, which were outlined at the time of booking and agreed upon by you. These include any applicable cancellation fees, which are set based on the policies of the hotel provider.

If a cancellation fee was applied, it was in accordance with those terms—not an act of wrongdoing. Labeling our service a “scam” simply because a fee was charged for a cancellation you initiated, under clearly defined conditions, is both misleading and unfair.

We are always here to support our customers within the boundaries of the agreements made at the time of booking. Should you have any further questions or concerns, we encourage you to reach out to us at hotels@travelup.com, and we’d be happy to clarify anything further.

Kind regards,
TravelUp.

Good evening, Briane.

We are deeply sorry to hear about your recent experience with TravelUp.

First and foremost, we want to express our heartfelt sympathy for your daughter’s diagnosis. We understand how difficult and overwhelming this time must be for you and your family, and we are truly sorry if our handling of your situation added to your distress.

At TravelUp, we aim to provide compassionate and professional service to all our customers, and it’s clear that we did not meet those expectations in your case. We sincerely apologise if our team came across as dismissive or unhelpful during your interactions with us. This is not the level of service we strive to deliver, and your feedback will be taken seriously to help us improve.

Regarding the cancellation and the booking confusion, we would like to investigate your case in detail to better understand what went wrong and to see if there is anything further, we can do to assist you. Could you please email us at hotels@travelup.com with your booking reference and any additional details? Our team is ready to review this matter thoroughly and work with you to address your concerns.

We understand how upsetting this experience has been and want to do everything we can to make things right. Thank you for bringing this to our attention, and we truly appreciate the opportunity to resolve this for you.

Wishing you and your family strength and better days ahead.

Kind regards,
TravelUp.

Good afternoon, Daniel.

Thank you so much for your fantastic 5-star review!

We’re so pleased to hear that you found our website easy to navigate and the booking process straightforward. At TravelUp, we aim to provide our customers with a seamless, user-friendly experience from start to finish, and your feedback shows we’re on the right track.

We noticed that the review was mistakenly rated with 1 star instead of 5. If you wouldn’t mind, we would truly appreciate it if you could update the rating to reflect your positive experience. It would mean a lot to us!

Thank you once again for choosing TravelUp, and we look forward to assisting you with your future travel plans!

Best regards,
TravelUp

Good evening, Mr. Eli.

Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found the best deal with us and that the booking process was smooth and easy.

At TravelUp, we believe in making travel planning stress-free, so it's great to know you appreciated the relaxed experience—no timers, no pressure, just clear options at your own pace. Your feedback truly means a lot to us, and we're so pleased we could deliver the convenience and value you were looking for.

Thanks again for choosing TravelUp—we hope to assist you again on your next adventure!

Warm regards,
TravelUp.

Good afternoon, Henry.

Thank you for your review, and we're very sorry to hear about the concern regarding a potential double charge for your stay. We understand how frustrating this situation must be, and we truly empathise with the inconvenience it may have caused.

After carefully reviewing our records, we can confirm that we have only processed the payment amount you consented to at the time of booking on 10/09/2024. At this time, we have found no indication of a duplicate charge from our end.

However, if you believe there is a discrepancy or if you have any supporting documentation showing a double charge, we’d be more than happy to look into it further. Please don’t hesitate to reach out to us at hotels@travelup.com, and our team will gladly assist you in resolving the matter.

Thank you for bringing this to our attention, and we hope to restore your confidence in our service.

Kind regards,
TravelUp.

Good evening, Edgar.

Thank you for your fantastic 5-star review! We're delighted to hear that you were impressed with the speed of our service and the competitiveness of our pricing.

At TravelUp, we pride ourselves on delivering great value and efficient service, so it's wonderful to know that your experience reflected that. Helping travelers book smoothly and affordably is exactly what we aim to do.

We truly appreciate your feedback and hope to assist you with your future travel plans very soon!

Best regards,
TravelUp.

Good afternoon, Everson.

Thank you so much for your 5-star review!

We’re really glad to hear that your issue was resolved quickly and efficiently. Providing fast and reliable support is a top priority for us at TravelUp, and it’s great to know that our team was able to assist you effectively.

We also appreciate your feedback about the language barrier. We understand that travelling from different parts of the world can sometimes come with communication challenges, and we’re actively working to make our services more accessible and user-friendly for non-English speakers, including our valued Brazilian customers.

Thank you again for choosing TravelUp—we look forward to helping you with your future travel plans!

Warm regards,
TravelUp.

Good afternoon, Walter.

Thank you so much for your amazing 5-star review!

We’re delighted to hear that you found the booking process easy and straightforward, and that our prices met your expectations. At TravelUp, we work hard to offer not only a smooth experience but also great value, so it’s fantastic to know we delivered on both.

It’s always rewarding to hear that a customer plans to use us again—your trust and satisfaction mean the world to us. We truly appreciate your support and look forward to helping you with your next adventure.

Thanks again for booking with TravelUp!

Warm regards,
TravelUp

Good evening, Mudher.

Thank you for sharing your feedback with us.

We sincerely apologise for the inconvenience and frustration you experienced during check-in at the Sheraton Hotel. We completely understand how this situation could have been upsetting, and we regret that it impacted your stay.

After investigating your case, we would like to clarify that the additional $200 charged by the hotel was for the resort fee. This fee is a standard charge applied by many hotels and is collected directly by the property at check-in or check-out.

We strive for transparency, and the information regarding resort fees is clearly stated on our website and included in your booking confirmation. For future reference, we kindly request you to review the booking details carefully to ensure you’re fully aware of any additional charges that may apply at the property.

We deeply regret any inconvenience caused and appreciate your feedback, as it helps us improve the clarity of our communication. Should you have any further concerns or need assistance, please don’t hesitate to reach out to us at hotels@travelup.com.

Thank you for choosing TravelUp, and we hope to assist you with a smoother experience in the future.

Best regards,
TravelUp

Good afternoon, Adrian.

Thank you for your wonderful review and for sharing your positive experience with TravelUp!

We’re delighted to hear that you found the booking process hassle-free and our instructions easy to follow.

Making travel planning as smooth and straightforward as possible is one of our top priorities, so it’s fantastic to know we achieved that for you. Your feedback reassures us that our efforts to simplify the booking experience are making a real difference.

We truly appreciate your support and look forward to assisting you with your future travel needs. Whether it’s a quick getaway or a once-in-a-lifetime trip, we’re here to help every step of the way.

Kind regards,
TravelUp

Good evening, Dan.

Thank you so much for your 5-star review!

We’re delighted to hear that you were able to save $50 on your booking through TravelUp – we’re all about helping our customers get the best value for their trips.

We completely understand that you're waiting to see how everything works out at the hotel, and we’re confident that your experience with us will continue to be smooth. Our team is always here to assist you if you need any help, whether it's with your reservation or any other travel-related queries.

We hope your stay is comfortable and enjoyable! If there's anything else you need or if you have any questions during your trip, don’t hesitate to get in touch. We’re here to ensure your travel experience is as smooth as possible.

Safe travels and enjoy your time away!

Best regards,
TravelUp

Buenas tardes, Juan.

Gracias por contactarnos sobre su reserva.

Le pedimos disculpas por la falta de profesionalismo de nuestro equipo. En TravelUp, no trabajamos así y se realizarán más investigaciones sobre esta experiencia.

Comparta más información con nosotros en admin@travelup.com junto con el número de referencia de su reserva para que podamos darle seguimiento interno.

Atentamente,
TravelUp

Good evening, Daniel.

Thank you for sharing your experience with us!

We’re so glad to hear that your first time using TravelUp has been smooth and easy so far. Providing a hassle-free booking experience is what we strive for, and it’s great to know we’ve delivered that for you.

We’re looking forward to hearing about your experience after check-in and hope everything goes just as smoothly. If there’s anything we can assist you with in the meantime, please don’t hesitate to let us know.

Thank you for choosing TravelUp, and we hope your journey is fantastic!

Best regards,
TravelUp.

Good afternoon, Rob.

Thank you for taking the time to share your experience with TravelUp!

We’re delighted to hear that you found our booking process easy, our pricing great, and appreciated the instant email updates regarding your booking.

We completely understand your hesitation when trying a new company, especially after a previous experience with another agency. Your trust in us means the world, and we’re so glad that everything has been good so far. Rest assured, we’re committed to ensuring your trip goes smoothly, and our team is always here to assist should you have any further questions or concerns.

We’re thrilled to hear that you would consider using TravelUp again, and we look forward to helping you plan many more seamless trips in the future. Thank you for choosing us, and we hope your upcoming journey is nothing short of amazing!

Kind regards,
TravelUp