Overview
TravelUp has a rating of 3 stars from 1,670 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TravelUp most frequently mention customer service, credit card and full refund. TravelUp ranks 11th among Discount Travel sites.
Instant Feedback
During a pandemic they will STEAL your money when your are unable to travel because they city you're going to is SHUT DOWN. No refund, no credit.
Customer is just SOL.
Easy application and secured payment gate and a very fast response from customer support and off course best prices
Your service was excellent. You got our desired room for the resort we preferred.
The rate was certainly competitive.
Good afternoon Charles,
Thank you for the 4-star rating. We are here to serve you happily anytime.
Regards
Travel Up,
Good and efficient booking process with TravelUp. I got the confirmation from the airlines almost immediately after my booking.
Easy to use, understand and had all the information that I required to complete the form with no fuss
Good morning,
Thank you for writing this nice feedback. We feel privileged to be serving you for all your travel needs with us.
Kind Regards
TravelUp Team
The reservations were Simple but would like more pictures for the Bed and Breakfast. The entire room in general.
The hotel charge me basically the same amount of money again. I don't understand why I got charged twice.
Good morning,
We can see that one of our team is currently assisting you via email and is waiting for a copy of your receipt so that this can be investigated further with our supplier and the hotel.
We hope your issue is resolved as soon as possible.
Kind Regards,
TravelUp Team
This transaction was so easy and so quick! We had searched several other sites and found the rate cheapest!
I made a mistake and booked the wrong night made a call immediately and could not get anyone to help it was terrible!
Good Afternoon,
We are sorry to hear about your negative experience you have had with TravelUp.
As we do not work with the hotels directly any changes must be requested via our third party suppliers. We have taken a look into your case and can see that one of our team members has been in touch and was able to secure a partial refund for you which has now been sent over to our accounts team to be processed.
We apologise for any inconvenience that may have been caused at this time.
Kind Regards
TravelUp Team
The travel up customer support is rude and not helpfull!
I have very bad experience and now we manage a consumer protection supervision for Travel up because we booked a right date and when we pay after generate a different date them system.We start immediatly 72houre befor travel happening a claim with Travel up customer support very arogant and nobody help us and telling us travel up not give us back our refund and not helpening us to change a date what them system generated after succesfull payment.I not advise for no one to use this reservation booking system.Damageing our planned and payd hooliday...and after not compensating us!
Also we call the hotel to request a change but them us well very rute and very arogant and telling us to pay again the service if we would like to change the date what is travel up system error.
Refused to fully refund cancelled flights, no communication from them at all. Had to go to credit card for a successful refund. Avoid!
TOO EARLY TO REVIEW! BUT YOU COULD ANSWER IF ORDER ID ******* IS THE SAME AS BOOKING RESERVATION: HTT-WWS7VV, AND HOW DO I CONTACT TO PAY THE REST OF THE MONEY.
It was so easy I worried it may not be legit-lol. I worried just a little if the hotel would honor the reservation but I worry too much lol
Good morning,
Thank you so much for your 5-star review.
We really appreciate your feedback. It means a lot to us and our entire team!
Kind Regards
TravelUp
A little confusing., it said "stripe payment failed " I tapped close and the payment processed I guess.
So far, so good. Quick and concise responses. Helpful hints. Good advice. We'll re-evaluate back after we arrive.
None of the rates are real. The rates don't include taxes, fees, etc. They all do it, but it feels very disingenuous
Very fast. Great deal! Needed a room close to where I'll be working next month and was given a great deal at a beautiful hotel.
Good morning,
We’re so happy to hear you had a great experience at the property and you the best deal on our site. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you again soon.
Regards,
Travel Up
I can´t find my reservation in your web page. I want to pay the total invoice and I cant find how can I do that...
Dear Juan
We are sorry you have been unable to find the reservation. To pay the remaining you can either call us on +1 646-844-9197 or email us at hotels@travelup.com
We apologise for any delays in response and any inconvenience caused to you during this time period
Kind regards, TravelUp Team
I booked a junior suite and the confirmation kept spinning so I went in and that rate was no longer available so I had to book a standard.
Good morning,
We are sorry to hear that you have had such a negative experience.
Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation and help make it right for you. Please write to us at admin@travelup.com so, one of our team members will assist you.
Regards,
Travel Up
When I arrived at the hotel, they had my reservation but said they had not received payment so I had to pay a second time.
Good afternoon, Jennifer,
Please accept our apology for the challenging experience with us. Your frustrating experience with us will be investigated and we will be taking adequate measures to rectify the issue.
Please write to us at - hotels@travelup.com and share your booking reference number, for us to investigate accordingly.
Regards,
Travelup
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region.
We’ve upped our travel game, up yours!
At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with.
We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon,
Thank you so much for taking the time to leave us a 5 star rating. We are really happy to hear that you found the process easy and the team were able to assist you in a timely manner.
Please do keep us in mind for your future travel plans!
Kind Regards
TravelUp Team