TravelUp has a rating of 3 stars from 1,670 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TravelUp most frequently mention customer service, credit card and full refund. TravelUp ranks 11th among Discount Travel sites.
Generally good. It would be nice if we didn't have to print confirmation to give to the hotel and we could show an electronic confirmation.
Easy to use. Only issue I have is looking at the confirmation you need to find your confirmation. Given I booked with you it should just show it
Good morning,
Thank you so much for your 5-star review.
We really appreciate your feedback. It means a lot to us and our entire team!
Kind Regards
TravelUp
It was very easy to book a hotel with Travel up. The website was easy to navigate and they sent me the confirmation to my email right away.
Disgraceful and deceitful Company! No communication (blanket emails), no way for customers to get in contact with them. Using COVID-19 to exploit...
Its a good place to plan your travel plans with best places to visit, booking best flights available at best price.
I cannot find this reservation on the palace app. I read bad reviews on your service. I am worried. Please help
Good afternoon,
Thank you for your feedback; please be assured that your reservation is showing confirmed in our system!
Please email our team at hotels@travelup.com to request the internal reference number for your booking, as this is what you will need to locate your reservation on the app.
Kind Regards
TravelUp Team
They took my money then went silent for months, still no sign I'll get my money back. They cannot be trusted.
Thank you for the best vacation in the world! How nice to have people to take care of all the requests! Good luck to you! Cristobal V!
Good afternoon,
Thank you for your joyous comments and motivating us to create more such eventful travel experiences ahead for all your future bookings. We are increasingly glad and strive to keep serving you better.
Kind Regards
TravelUp Team
It was good and price was good except my payment got declined twice for no reason. Called the card and there were no holds on my account.
Good morning,
Thank you for your review and feedback!
We apologise for any inconvenience caused by the payment issues you experienced at time of booking.
We hope you have a great trip when the time arrives!
Kind Regards
TravelUp Team
I had a travel voucher to use from a previous booking and my friend Milton grey was very helpful, I would recommend him and use him again.
Good afternoon,
We are glad that Milton Grey went the extra mile and assisted in redeeming the voucher and organizing the flight.
Thank you for your 5-star review and we appreciate your business.
Please visit our website again for more amazing deals.
Regards,
Travel Up
It was real easy to understand and the hotel prices were great and we wanted something close to the beach and a beautiful view.
Had a hard time finding decent hotel prices for a nice hotel in Austin Texas for a weekend, and TravelUp had one of the best deals for an extremely nice hotel I could find!
So far so good. I have been to the hotel many times but i have never used this site before so I hope it works out.
So far so good. I have been to the hotel many times but i have never used this site before so I hope it works out.
It was quick and easy. I could read all the information about the hotel and room I booked. Simply perfect!
Good afternoon,
We are happy to know that you have had a great online experience. And on top of this you have gained a great price.
We thank you for choosing us as your preferred travel partner.
Regards,
Team Customer Relations.
This was the review I left before we got to the airport.
Nice and easy website to use. Best price around for what I was looking for.
This is the review I am leaving now.
A few negative reviews hit the nail on the head. When you have paid all the money you have got to do all the groundwork to try and make sure your holiday runs smoothly. I had to contact travel up prior to my holiday because they hadn't sent me and documentation for my holiday. The person I spoke to was very cocksure of himself and s$#*!ed a few time as if to say that I don't know what I was talking about. When I said to him that I hadn't received any paperwork he laughed and said there is nothing to worry about and I would receive it a week before I fly. Next minute all the paperwork came through in an email. In that email, there were my flight details. When I booked the holiday a prebooked my seats on the airplane. In the documents travel up sent me was my pre-booked seats clearly stating my seat numbers which I did on their website. We arrived at the airport on the day of our flight and when we went to check-in, the assistant from Turkish airlines said that travel up hadn't paid for the seats and we could not have the allocated seats and we would have to sit on different parts of the plane. She also said that this was a common problem with travel up. I sent travelup two emails and they replied to the second one. They told me that they don't allocate seats on their website and if I had a problem, I was to contact the airline. I then sent travelup a copy of the document that they sent me with their logo on the top of the page proving that I had prebooked the seats. I didn't get any reply, so I have sent 2 emails and still nothing. We book these travel agents to ease the stress on holiday, but it seems that they don't give a dam after you have paid the money. This is the first and last time I will use them.
I love the prices they provide. I was able to find the perfect room. Everything was so easy and fast when it got to the payment.
Good morning,
Thank you so much for your 5-star review.
We really appreciate your feedback. It means a lot to us and our entire team!
Kind Regards
TravelUp
My experience has been very good. The website is easy to navigate and very quick and easy. I love it!
Good afternoon,
Thank you so much for this great 5-star review. We really appreciate your business and helping to spread the word about us.
Please keep us in mind for your future travel plans!
Kind Regards
TravelUp Team
Concerned that the reservation that I made is valid. Going to call the Venetian to determine if they have it.
Great customer service, competitive prices and easy to book. Thank you for a great experience and a piece of mind.
This has been a terrible experience and it's ongoing and has not been resolved. I would suggest a manager reach out to me.
Dear Sam,
We can see a long history of emails with our agent James. We can see he has helped the best he can and has provided an answer for you
You can call up and ask to speak to a manager on 01189556400 if you feel you need to take this further
Kind regards, TravelUp Team
Answer: Hopeless. They don't reply to emails. Can't get through on the phone. Useless. Better to forget about them and lose the stress. Have accepted I'll never see my money again.
Answer: Good morning, we can see that one of the team has responded to your email this morning and sent over a payment link for your balance. Kind Regards, TravelUp Team
Answer: Good afternoon, Yes we are a legitimate site. If you have any questions please do let us know! Kind Regards, Travelup Team
Good morning,
Thank you so much for your review.
We really appreciate your feedback. It means a lot to us and our entire team!
Kind Regards
TravelUp