Overview
TravelUp has a rating of 3.1 stars from 1,668 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TravelUp most frequently mention easy process, hotel room and time user. TravelUp ranks 11th among Discount Travel sites.
Instant Feedback
Very easy to navigate, and book on this website. Really the only site I found where I could book a complicated arrangement in one shot.
This was my 1st time using TravelUp based on a recommendation from a friend. The hotels offered were top rated. Booking was quick and easy.
The first agent, Andy, was quick and efficient but the payment site created some problems and lots of phone calls to finally reserve my trip.
I need Change my reservarion's name, I had call several times and never answer the phone and I sent emails without response, this is a very urgent issue and nobody respone my request!
Dear Karina,
We are very sorry you have experienced delays whilst waiting for a response. This has mainly been due to a higher number of requests due to COVID-19 and the wait time to hear back from our supplier.
We can see your name has been added and the booking is now completed. We hope you have a great time away!
Kind regards, TravelUp Team
I made reservations for 2 rooms. The first room was for 2 adults and the second room was for 2 adults and 1 child (I indicated the age of child on the website). The travel up website confirmed the amount of money I would pay for my order. The website requested to write the name of the leader of the room 1 and room 2. After entering the names I pressed the conformation button. The conformation email came, but the website didn't let me print my voucher. So when I tried to check the email details, there was an error and the website claimed that there was only 2 total guests indicated in the reservation. However, I ordered and was charged for the 2 rooms (5 people total). But the website was claiming I only ordered 2 rooms for 2 people total, but my credit card was charged for the 5 people. I tried to call travel up customer service, but they couldn't help and told me to send an email to admin office. However, I got no response even when I tried to email and call again. I tried calling the hotel, but they said that I would now need to pay extra for 3 people because the travel up website glitched. Thus, i am upset that because the website glitched, i am forced to pay even more for something i have already paid for. I'm disappointed for this and would like to be helped and have my original order carried out instead of paying the consequences to a glitch on Travel Up's end. I truly feel scammed.
Good morning,
We are sorry to hear about your negative experience with TravelUp.
We have looked into your booking further and can see one of the team has now assisted you with the cancellation of your booking. We apologise for any inconvenience that may have been caused at this time.
Kind Regards
TravelUp Team
This website is a SCAM, DO NOT PURCHASE TICKETS FROM THEM even the airlines said they were a scam. THEY WILL NOT GIVE YOU A REFUND ALSO.
IMPOLITE CUSTOMER SERVICE PEOPLE TOO. AS IN.
Good Afternoon,
We are unable to locate a booking under the reference you have provided. We have sent you a private message to ask for further details.
Kind Regards
Travelup Team
The experience was simple and it allowed me to see various options and it also provided a good deal comparatively therefore I show Travelup.
Good afternoon,
Thank you for your positive feedback, we really appreciate it.
We look forward to assisting you with your future travel plans!
Kind Regards
Travelup Team
You suck my wife was in a car accident and I had just made the reservation and I cancel in a matter of hours and you still $#*! me by charging me. FOR WHAT!
Good afternoon,
We are sorry to hear about your negative experience with us.
The cancellation policy for your chosen hotel/room type will be shown at time of booking and must be agreed to before the booking can be confirmed. Unfortunately, these policies are applied by our supplier the minute the booking is confirmed and we are bound to their terms.
We would recommend contacting your travel insurance provider as per our terms and conditions.
Kind Regards
TravelUp Team
The airline cancelled my flight to Madrid. Travel up charged £50 processing fee (out of£130 for the flights). Profiteering from covid19. Really poor!
Great pricing easy booking that app was easy to use. Wish I could have gotten more details anout the room id be getting
Good afternoon,
Thank you so much for your 5-star review. It means a lot to our entire team and us. We appreciate your feedback.
To make any requests or for further information on your room, please email us at hotels@travelup.com.
Kind Regards
TravelUp Team
No communication from company when we needed them most. Dispite numerous telephone calls and emails all of which they failed to respond to.
I suggest to all It's very bad, doing as the butcher, change of charges double triple price, normal charge is 100 Pound, they charge 400 Pound, It's very very bad service
Good morning,
We are sorry to hear and apologize that we weren’t able to provide you with the service experience you were looking for. We will be sure to pass your feedback on, and we’ll work on improving our customer service in order to meet your expectations in the future.
Thank you for taking the time out of your day to leave us a review!
Regards,
Travel Up
MY experience has been excelente. I made all the reservations I needed. It was easy not complicated. Thank you for your service.
MY esperience has been excelente. Thank you.
Easy and simple process, straight forward and to the point.
Good evening, Drew.
Thank you so much for your 5-star review!
We’re delighted to hear that you found the booking process with TravelUp easy, simple, and straightforward. Providing a user-friendly experience that allows our customers to quickly and efficiently find what they need is one of our core goals, so it’s fantastic to know that this was reflected in your experience.
If there’s anything more we can do to make your future bookings even smoother, or if you need assistance with any upcoming travel, feel free to reach out to us at hotels@travelup.com. We’re always here to help!
Thank you once again for choosing TravelUp, and we look forward to assisting you with your future trips.
Warm regards,
TravelUp.
Easy booking. Very competitive prices. Was nervous at first but callled the hotel -they had my reservation, no problem at all.
Good afternoon,
We’re so happy to hear you had a great experience booking the property. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you again soon.
Regards,
Travel Up
Easy to use at first and had the lowest prices. Couldn't find my booking after I signed up on the app.
Good morning,
Thank you for acknowledging our service. If you find any difficulty or challenge in getting through the booking, we request you to kindly email us your concern at admin@travelup.com so that our team could help you with further assistance.
Team Customer Relations.
Excellent experience. Everything went swimmingly. I was apprehensive at first. I'm a procrastinator but now I feel good about my choice..
Never received an acknowledgment email - reservation number in sitejabbers Subject line isn't even mine! A hotel name and number not provided
Appreciate the response time but ultimately offput by inability to cancel a reservation minutes after booking due to misleading price advertised.
Good morning,
Thank you for notifying your concern to us. We profusely apologize for the inconvenience caused you. Your feedback is hugely important to us. We have made note of your feedback and shall share this with our designated team, working close to such concerns.
Since the deals you check and find on our website are all the best promotional deals, readily available to be booked and exceptionally found elsewhere. Therefore, such deals often have certain limitations and restrictions towards the cancellation (bookings are non-refundable and non-cancellable) even if you wish to make the request of cancellation right after booking it.
However, if you are looking to discuss things further, we request you to kindly get in touch with our team on 0118 955 6400 or 0203 771 3074, readily available to help and guide you or alternatively, email us your concern at hotels@travelup.com.
Team Customer Relations.
DO NOT BUY A HOLIDAY, FLIGHT OR HOTEL STAY WITH THESE THIEVES. You won't get what you paid for or your money back... thieves! Despite government advice, disgusting company.
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region.
We’ve upped our travel game, up yours!
At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with.
We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
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- Aldermaston, Berkshire, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good morning,
Thank you for reaching out to us with your words of appreciation. It adds more value to our collective efforts of serving you consistently best and learning from the experiences you share with us. We are looking forward to assisting you with all your future bookings with us.
Team Customer Relations.