TravelRepublic

Absolutely diabolical service - I arrived at the hotel to find the accommodation was not paid for and the hotel chain has had such a bad experience with the accommodation supplier (who I believe is owned by the same group as TR) that they asked me to pay for the accommodation again. This is despite yourselves having taken the money from myself 1 month earlier. Fortunately i was able to cover the hotel bill with my credit card but not everybody may be able to do that. It was a 4 day stay and Travel Republic finally paid on the 4th day

Have tried to book a flight and hotel. Money has been taken from account straight away. Then in 2 days time agent from travel republic contacted us that our booking cannot be confirmed as room not available. Although on official hotel website there is a room. They advised that we can pay £600 more or as our room was refundable to refund. Interesting, if we had no refunded, would they just keep our money. 1st time booked with this company and very very dissipated. Will never recommend this company. As of not our fault professionals should just accept amount we paid and re-locate at their own cost. As not our fault that they are inferring something on their website where they don't have availability.

On booking online with this shower Travel Reublic gave a price and on the payment page it showed €50 more. So I decided to pay the deposit rather than the full price until I contacted them. When I contact Travel Republic, John the manager said they tracked the booking and could see no change therefore he could not discount the difference of €50. I asked if he had the evidence of the pervious page price prior to the payment page and he said no. Why would I want the hassle if it was not the case. I would want anything off them for nothing! I will now proceed to small claims court to prove the evidence and that I am right. I do not recommend booking with Travel Republic stay well clear of them be advised.

Do not book with this company.
I had a holiday cancelled in november last year. I did not cancel it the airline who cancelled the flight. Travel republic refuses to refund my money. Contacted abta who advised me to use arbitration but this will cost me even more. Travel republic are a disgrace. They have my refund from british airways but refuse to give it to me. Con artists book with them at your own risk. Can not give it a zero star.

So we should be on a plane now on the way to Eurodisney after getting up at 2am to travel to Bristol Airport. We arrived only to be told that there are no flights to paris today.
Seriously unbelievable that Travel Republic did not contact us to tell us our flights had been cancelled. My two children are absolutely distraught. Really sad that what was a reputable company really cannot do better. I fully appreciate that the situation must be extremely difficult for them but to not care about their customers when children are involved is just awful.
Like others have stated, there is no one answering calls or responding to emails, but I see they've had time to update their Facebook page with useless information. I cannot believe how badly they are letting customers down.

I have been using Travel Republic since 2011 1-3 times a year and have never had a problem with them and so easy to book and pay for. 2016 they emailed me to say they couldn't let us stay at the sol pelicanos as they were filming Benidorm and they made a mistake booking us in. They put us in the Melia which turned out to be 5 star luxury. They went over and above. Got refunded in full for our cancelled June holiday this year 2020 with no problem. Have booked up for 26 February 2021. Fingers crossed. Marcus.

Sorry to say Worse customer service
Raised a case ( option contact me urgently) while I was in my Christmas holiday, no one got back to me until check out. I even Had to call the police at the hotel to sort 1 of the issues with this hotel. Then I had to open dispute when I came back and have been told that they will get back to me Within 28 days, it's now more than 2 month being ignored with no update. Tried to contact travel republic through messenger, every time they tell me that a reminder is been sent to customer service! Been left on phone call more than 40min to be told that will get back to me by email and still nothing been sorted! Will escalate it to ABTA if it's not sorted out very SOON.
Acm/******* / ACM/*******
No email been sent, I sent one and all I got is automated email that you will get back to me.
Still chasing, worse supplier travel republic deals with ( yalago Dubai agency). Will use all options to get my rights back

Tried to book a package holiday with Travel Republic today and the price quoted in the booking rose by £300 by the time I came to pay and when I questioned this with their service centre was told well it could be a computer glitch or the systems are slow at updating prices, DO NOT USE THEM

Be careful when booking with this company, They have terms and conditions that are not made clear at the time of booking. Recently I placed a deposit on accommodation. A deposit is normally taken to be a monies paid down and you lose that deposit if you fail to fulfill your side of the contract by the date outlined. The term deposit is misleading. You will in fact be charge 40 euro or more if you wish to cancel your booking. I was cancelling a booking a two months in advance. I have been a customer of Travel Republic for some time and have recommended it to others. The have changed their terms of business. I will now be using a company whose terms are way clearer. It is very disappointing.

I bought a tour from them for three people, two were accepted into the hotel, one was refused. The money was not returned, they are scammers. Avoid them.

DO NOT USE THIS COMPANY. ADVERTISES ROOMS THEY DONT HAVE AND TAKE YOUR MONEY IMMEDIATELY.

THEY THEN TRY AND SELL YOU AN ATERNATIVE ROOM AT A HIGHER RATE OR A DIFFERENT HOTEL.

THEIR REFUND POLICY TAKES 3-5 DAYS SO IF YOU ARE BOOKING A LAST MINUTE TRIP, YOU ARE COMPLETELY TRAPPED AS MAY NOT HAVE FUNDS TO WAIT FOR A REFUND AND BOOK WITH A RESPECTABLE COMPANY

THEY CAN EASILY CHECK THE AVAILABILITY BEFORE THEY TAKE YOU MONEY BUT THEY CYNICALLY DONT.

*******BEWARE*********BEWARE********BEWARE

I had a holiday booked to Southern Palm, Diani, Kenya in December 2023. Unfortunately had a very close relative who was unwell and eventually passed away so we could not do this holiday. As I cancelled this on the day I was travelling, Travel Republic are refusing to refund or give me a voucher. I know for a fact that Southern Palm hasnt been paid for this. Travel Republic claim that Yalago have billed them full and are refusing to refund. Yalago are a group Company to Travel Republic. You go through a bereavement and Travvel Republic skin you alive afterwards.

Booked a holiday for 21days in Tenerife, flight was changed twice with Ryanair, could not get in touch with them, I got in touch with the hotel they said It was ok to change the dates, still no one answering me, it came to my date to pay final balance, so I tried ringing the hotel, they were closed, found out they had let Travel republic know, I got no email,, lucky I cancelled my card, but because Ryanair had changed my flight, they will not give me a refund, so they are just has bad.
Also we was in Tenerife in March, when the lock down came, left to find our own way home, Ryanair and Travel republic again, and we are still trying to get our money back.
DON'T USE BOTH OF THESE.
Ann

Have used these on loads of occasions from holidays to hotels. Their £1.00 deposit scheme has made it possible for me to treat my kids to a few trips away that I otherwise wouldn't have been able to afford. Reasonable priced holidays
Easy to use website for booking and customer service is excellent when I've needed to ring. Just booked a transfer through them a lot cheaper than hoppa so we'll see how that goes. Wouldn't hesitate to use them again