I have been using Travel Republic since 2011 1-3 times a year and have never had a problem with them and so easy to book and pay for. 2016 they emailed me to say they couldn't let us stay at the sol pelicanos as they were filming Benidorm and they made a mistake booking us in. They put us in the Melia which turned out to be 5 star luxury. They went over and above. Got refunded in full for our cancelled June holiday this year 2020 with no problem. Have booked up for 26 February 2021. Fingers crossed. Marcus.