Member since January 2018
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Orders placed are fulfilled quickly and correctly. But what makes these 5 star is how they deal with things that do go wrong. I received a parcel of goods, one of which had been damaged in transit and the contents leaked out. when I contacted them not only did they send a replacement straight away, the gentleman on the other end of the line pointed out that I actually needed twice the amount of product that I had ordered. He sent the correct amount FREE! Nice chaps.
Have booked several group trips via this web site and have had no problems with the booking service. l The conditions of booking were clear and concise not hidden away in small print. Having had a bad experience with another site, will only be using this site from now on. most of the poor reviews seem to be about the actual hotels and as such feel these complaints should be made directly to hotels concerned.
While looking for a hotel in Mannheim, the site continuously kept popping up warnings of "last few rooms left" at most hotels and that I should book something ASAP at no risk if I had to change things, due to no cost cancellation. So booked hotel as backup then tried to cancel, when I found a more suitable hotel( our requirements changed slightly) Despite doing this within an hour of original booking, I was told there was no refund and full amount would have to be paid. Booking.com say that the "hotels" can change their booking conditions at will. So you might think your booking with no cancellation charge but only find out this is not so when you try to cancel. BE WARNED.
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