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Tradesy
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TradesyReviews 9,838

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

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25,419 reviews

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Michigan
4 reviews
7 helpful votes
Follow Patricia T.
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Bulls#it
April 27, 2018

What a frigging scam! They overcharge on postage terribly, like no other selling site on internet, even if you print your own label, it takes almost a month to get paid and during that time, the buyer can wear your item and then make up some bull crap story and return it and get their money back! I sold a mens suede brand new jacket to some cheapskate a few weeks ago for dirt cheap, described it perfectly and sent it to the idiot. He/she has had it for 2 weeks and I get a notice today telling me they have approved the return on coat for the reason of unauthorized category MENS COATS, and theres tons of mens coats for sale on there right this very minute! Well little do they know this aint my first rodeo and I have timestamped photos of when I sold and packed up the coat with all the tags intact on it on video! So these lowlife slime balls better be ready for a fight if the tags are not still attached! They are no better than any of the other scandalous selling sites out there like poshmark, mercari, let go, etc, etc! Id rather just stay on eBay, even though it expensive, you have a wider audience and they usually have your back, not some scamming pos buyer! Do not bother buying anything from tradsey let alone sell. They rip buyers off terribly anyway they can. I informed a lady, after I sold that coat, that the hat she purchased off me, I was only going to make 4.00 off, and that they were overcharging her for postage and the item. I think thats why all this is happening all of a sudden. What a crock of $#*!e!

Date of experience: April 27, 2018
Colorado
1 review
7 helpful votes
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If you customer wants rush shipping, they take a whopping 20% out of your check. Ridiculous. Very slow seller payout. Then they charge you 3% to get your money. I'm done with this site

Date of experience: April 27, 2018
Florida
1 review
9 helpful votes
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HORRIBLE EXPERIENCE!
April 26, 2018

Someone bought my Christian Louboutin Shoes... had them for a day and returned them. Not only were they scuffed but they were sent back WITHOUT The receipt from the original purchase to prove what I paid...
How can I sell them again without the receipt and the scratches on the bottom of the brand new shoes? DONT USE TRADESY EVER. Someone can "buy" your item and then return it to you not in the condition it was sent in. Unacceptable.

Date of experience: April 26, 2018
Texas
1 review
0 helpful votes
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Perfect
April 25, 2018

This was exactly as described. The delivery was rapid and the packaging was neat. This is the perfect little black bag! Love it!

Date of experience: April 24, 2018
California
1 review
5 helpful votes
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Unethical
April 25, 2018

Stopped selling on Tradesy after they 1. Began to hold my funds after a sale & after buyer accepted purchase for 21 days.
2. Began to charge an additional percentage to transfer your own money to your account on top of their selling fee.
3. It takes nearly 1 month to receive your funds after a sale.
4. They began to charge buyers a minimum of almost $11 for shipping.
I've complained about these practices because I do not appreciate having to wait nearly a month for my funds to be made available & then charged an extra fee on top of it to transfer my own money. What kind of service is that? When you sell something for $40, after their selling fee, transfer fee, shipping fee, you've made around $15! Then the shipping rate increased for buyers to just under $11. Unless you want to pay shipping costs, then you basically need to raise cost of your item, putting the cost much higher than it would be on another site. This makes your item less likely to be purchased and it will sit on Tradesy I purchased for months & months. The only way to move your merchandise is to offer the fee shipping & not up your price to cover shipping. It gets quite expensive to have to cover shipping costs for all that you sell.
I feel Tradesy has gotten greedy and wasn't satisfied with the money they were making and just wanted more. The timing of releasing funds is manipulated so that if your request for transfer is made on a Friday, it actually processes on Monday, then they make sure they take the whole 7-10 days to transfer, pushing it thru yet another weekend (days they do not count into the 7-10 days allowed for transfer). This will be explained by customer service as a protection to sellers (?). No it's not a protection for seller, it's because the longer they hold onto your money, the more interest Tradesy accumulates.
Once again taking more of your money- this is UNETHICAL! They end up taking over half of your sale! Research & do the math!

Date of experience: April 24, 2018
Georgia
1 review
0 helpful votes
Follow Rosalyn C.
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I stand by the customer' s service department. They won't stop until your issue is resolved. I have had a few disappointments with items from different sellers and the return service is as easy as following the policy. Then I was reassured that my money would be held as future credit and that was reassuring. I later made a purchase and the full amount was credited as promised? Thanks Tradesy, you have made a lasting customer.

Date of experience: April 24, 2018
Georgia
1 review
0 helpful votes
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I love the selection and ease of use of this website 10 stars, however the sellers have their own specifications on sales and shipping time. Read the small print..

Date of experience: April 23, 2018
New Jersey
2 reviews
0 helpful votes
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AMAZING
April 22, 2018

It's the best one by far! Love it! I go on your website everyday no matter how busy I
Get! It gives me so many different ideas of what to purchase without leaving where ever
I am! Keep up the great website!

Date of experience: April 22, 2018
California
1 review
0 helpful votes
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Tradesy is the place to shop reasonable prices and great customer care. I have experienced great service as a buyer and seller.

Date of experience: April 22, 2018
Illinois
1 review
5 helpful votes
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Tried twice. The actual stuff is totally not as listed. I bought a bag listed as brand new with tag but received an used old bag with a manually put on tag.

Date of experience: April 21, 2018
Florida
1 review
0 helpful votes
Follow Katrin V.
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As a college student, I have been able to afford brand name for a lesser price. Always my go to for high end. Customer support has always been helpful. Negative reviews are biased and based on the seller NOT the company.

Date of experience: April 20, 2018
Texas
1 review
0 helpful votes
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I am very pleased with the way my purchase was handled. The only thing was that when I tried to purchase it yesterday the correct question was not asked tried to tell them that I was retired and could not finish the transaction.

Date of experience: April 20, 2018
Massachusetts
1 review
5 helpful votes
Follow Madeline B.
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As a first time buyer there, that was the worst mistake that I'd made. The seller can't even describe the size of Christian Louboutin shoes, the seller was at fault for sending me the wrong size which on the description the seller provided was correct but send me a size bigger then what I had purchase. Instead of getting my refund back on my card, they provided me a refund that can only be used on their site. I find that very Connie in order to keep customer to use that refund on their site. That's very poor customer service ever, the worst company ever...

Date of experience: April 19, 2018
Florida
1 review
0 helpful votes
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Great Transaction!
April 19, 2018

I was skeptical about buying a Louis Vuitton from this website in fear that there are so many knock-offs. The seller provided an authenticity paper as well as an extra gift. I verified it is authentic and it was exactly as described! Tradesy is a great platform for buying investment bags!

Date of experience: April 18, 2018
New York
1 review
5 helpful votes
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No accountability
April 18, 2018

Zero accountability. Horrendous customer support. Bad for sellers and buyers. Will be out of business, Chapter 11 in a few years.

Date of experience: April 18, 2018
New York
1 review
5 helpful votes
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NEVER USE THIS PLATFORM - THEY WILL GET YOU TO SEND YOUR GOODS OFF AND NOT PAY YOU. I"VE HAD 2 SALES WHERE NO MONEY WAS PAID/ CANCELLED AFTER SENDING! DISGUSTING.

Date of experience: April 17, 2018
Florida
1 review
0 helpful votes
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Just Like NEW!
April 16, 2018

This is our 2nd purchase from Tradesy. My husband just bought me a cross body bag, and it was like new... I don't think it had ever been used before! My seller was Sher, and I am in love with my new bag.
Customer service is awesome, I love how they show the pics of all over the bag you are interested in. Will buy from this site again...

Date of experience: April 16, 2018
Ohio
1 review
0 helpful votes
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I love this site. Thank you Tracy. This is way shopping online is suppose to be. And I would recommend anybody looking for real designer stuff, this is the site to shop from

Date of experience: April 14, 2018
Texas
1 review
0 helpful votes
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I haven't had any problem with any interactions with the Tradesy site even if I returned an item. Everything is taken care of in a timely manner and no hassle.

Date of experience: April 13, 2018
Maryland
1 review
2 helpful votes
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The shipping fast. But the selling Keep been for a long time to get the money. I did call for ask why the money does not come to my bank yet.

Date of experience: April 11, 2018

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163