On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
What a frigging scam! They overcharge on postage terribly, like no other selling site on internet, even if you print your own label, it takes almost a month to get paid and during that time, the buyer can wear your item and then make up some bull crap story and return it and get their money back! I sold a mens suede brand new jacket to some cheapskate a few weeks ago for dirt cheap, described it perfectly and sent it to the idiot. He/she has had it for 2 weeks and I get a notice today telling me they have approved the return on coat for the reason of unauthorized category MENS COATS, and theres tons of mens coats for sale on there right this very minute! Well little do they know this aint my first rodeo and I have timestamped photos of when I sold and packed up the coat with all the tags intact on it on video! So these lowlife slime balls better be ready for a fight if the tags are not still attached! They are no better than any of the other scandalous selling sites out there like poshmark, mercari, let go, etc, etc! Id rather just stay on eBay, even though it expensive, you have a wider audience and they usually have your back, not some scamming pos buyer! Do not bother buying anything from tradsey let alone sell. They rip buyers off terribly anyway they can. I informed a lady, after I sold that coat, that the hat she purchased off me, I was only going to make 4.00 off, and that they were overcharging her for postage and the item. I think thats why all this is happening all of a sudden. What a crock of $#*!e!
If you customer wants rush shipping, they take a whopping 20% out of your check. Ridiculous. Very slow seller payout. Then they charge you 3% to get your money. I'm done with this site
Someone bought my Christian Louboutin Shoes... had them for a day and returned them. Not only were they scuffed but they were sent back WITHOUT The receipt from the original purchase to prove what I paid...
How can I sell them again without the receipt and the scratches on the bottom of the brand new shoes? DONT USE TRADESY EVER. Someone can "buy" your item and then return it to you not in the condition it was sent in. Unacceptable.
Stopped selling on Tradesy after they 1. Began to hold my funds after a sale & after buyer accepted purchase for 21 days.
2. Began to charge an additional percentage to transfer your own money to your account on top of their selling fee.
3. It takes nearly 1 month to receive your funds after a sale.
4. They began to charge buyers a minimum of almost $11 for shipping.
I've complained about these practices because I do not appreciate having to wait nearly a month for my funds to be made available & then charged an extra fee on top of it to transfer my own money. What kind of service is that? When you sell something for $40, after their selling fee, transfer fee, shipping fee, you've made around $15! Then the shipping rate increased for buyers to just under $11. Unless you want to pay shipping costs, then you basically need to raise cost of your item, putting the cost much higher than it would be on another site. This makes your item less likely to be purchased and it will sit on Tradesy I purchased for months & months. The only way to move your merchandise is to offer the fee shipping & not up your price to cover shipping. It gets quite expensive to have to cover shipping costs for all that you sell.
I feel Tradesy has gotten greedy and wasn't satisfied with the money they were making and just wanted more. The timing of releasing funds is manipulated so that if your request for transfer is made on a Friday, it actually processes on Monday, then they make sure they take the whole 7-10 days to transfer, pushing it thru yet another weekend (days they do not count into the 7-10 days allowed for transfer). This will be explained by customer service as a protection to sellers (?). No it's not a protection for seller, it's because the longer they hold onto your money, the more interest Tradesy accumulates.
Once again taking more of your money- this is UNETHICAL! They end up taking over half of your sale! Research & do the math!
I stand by the customer' s service department. They won't stop until your issue is resolved. I have had a few disappointments with items from different sellers and the return service is as easy as following the policy. Then I was reassured that my money would be held as future credit and that was reassuring. I later made a purchase and the full amount was credited as promised? Thanks Tradesy, you have made a lasting customer.
I love the selection and ease of use of this website 10 stars, however the sellers have their own specifications on sales and shipping time. Read the small print..
It's the best one by far! Love it! I go on your website everyday no matter how busy I
Get! It gives me so many different ideas of what to purchase without leaving where ever
I am! Keep up the great website!
Tradesy is the place to shop reasonable prices and great customer care. I have experienced great service as a buyer and seller.
Tried twice. The actual stuff is totally not as listed. I bought a bag listed as brand new with tag but received an used old bag with a manually put on tag.
As a college student, I have been able to afford brand name for a lesser price. Always my go to for high end. Customer support has always been helpful. Negative reviews are biased and based on the seller NOT the company.
I am very pleased with the way my purchase was handled. The only thing was that when I tried to purchase it yesterday the correct question was not asked tried to tell them that I was retired and could not finish the transaction.
As a first time buyer there, that was the worst mistake that I'd made. The seller can't even describe the size of Christian Louboutin shoes, the seller was at fault for sending me the wrong size which on the description the seller provided was correct but send me a size bigger then what I had purchase. Instead of getting my refund back on my card, they provided me a refund that can only be used on their site. I find that very Connie in order to keep customer to use that refund on their site. That's very poor customer service ever, the worst company ever...
I was skeptical about buying a Louis Vuitton from this website in fear that there are so many knock-offs. The seller provided an authenticity paper as well as an extra gift. I verified it is authentic and it was exactly as described! Tradesy is a great platform for buying investment bags!
Zero accountability. Horrendous customer support. Bad for sellers and buyers. Will be out of business, Chapter 11 in a few years.
NEVER USE THIS PLATFORM - THEY WILL GET YOU TO SEND YOUR GOODS OFF AND NOT PAY YOU. I"VE HAD 2 SALES WHERE NO MONEY WAS PAID/ CANCELLED AFTER SENDING! DISGUSTING.
This is our 2nd purchase from Tradesy. My husband just bought me a cross body bag, and it was like new... I don't think it had ever been used before! My seller was Sher, and I am in love with my new bag.
Customer service is awesome, I love how they show the pics of all over the bag you are interested in. Will buy from this site again...
I love this site. Thank you Tracy. This is way shopping online is suppose to be. And I would recommend anybody looking for real designer stuff, this is the site to shop from
I haven't had any problem with any interactions with the Tradesy site even if I returned an item. Everything is taken care of in a timely manner and no hassle.
The shipping fast. But the selling Keep been for a long time to get the money. I did call for ask why the money does not come to my bank yet.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.