On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was crazy enough to buy 3 bags ( 1 Fendi 2 Louis Vutton) on the same day. Common sense told me to choose " Like New " condition to prevent dissapointment later. They all came on time, look so nice as described.
Tradesy customer service is great: as new customer for the first time, I didn't use my $50 credit along with the Take200 offer, I called a few days after my bag arrival and got $100 credit for my next purchase.
I plan to use this credit to buy a matching scarf.
Happy customer in Costa Mesa CA.
I always find great deals and items are shipped quickly, if its someone I haven't bought from I will message them asking if the item is still available and when they can ship. This saves me from purchasing something and not getting it ect
I have sold and bought items from this site and it is incredible. I once bought an item that was misrepresented on the listing (wasn't gently used/like new) and I got a refund with no hassles from Tradesy and didn't have to deal with the seller AT ALL! The other items I've bought have been authentic and shipped fast. They offer every payment method to choose from, even financing through a site they partner with. I have never used that payment option, but I think it's a nice touch to offer it.
I also sell on the site, and always receive my payments super fast after selling, and have different ways to collect the funds. It is so easy to create my listings and ship the items to the buyers. Tradesy facilitates shipping to my buyers by giving me the option to use their pre-paid label, which I just print and buyers pays for shipping. They even offer to send their super cute packaging materials if you want to use. For me, the pre-paid label is so convenient, because it's safer for both buyer and seller, and I don't need to have a UPS or USPS account to ship at a reasonable price!
Tradesy is just altogether awesome! I LOVE IT!
Fast, friendly experience and more important buying an authentic brand and not a knockoff. Gucci drivers men shoes
This dress was awesome... new with tags at great price. Tradesy is great experience. In this case BCBG in this style seems to run a size smaller than labeled. Return was easy and free.
This is not a seller, this is just a company who operates collecting money beforehand from customers (buyers) and then asks another customer (sellers) to ship products. If you don't ship and you don't let them know the buyer is not informed and keeps on waiting with money that is not going to be reimbursed but Tradesy will keep as credit for a new purchase. I don't understand that there are no laws to protect us from this crooks. Please feel free to contact me if you need any further information on how they operate: *******@thegreatmenu.com
Purchased a pair of sunglasses payment was promptly processed seller acknowledged then nothing no shipping I wait and wait after 2 weeks I contact customer service who tells me well guess we need to cancel order process refund hmmm ok I guess no real explanation. So wait a few days try again place order payment processed waiting... waiting... again tradesy cancels the order this time because the seller never acknowledged customer service has been helpful but it would be nice to actually get a product I order
I love going on to Tradesy for all their hottest trends at great low prices! You can narrow down your searches and always find just what you're looking for! Thanks for a fun shopping site
First of all sorry for all the typos in my last review, voice to text is a blessing in disguise sometimes. I am followng up on a review I wrote in July about how Tradsy (still being bombarded with marketing emails btw) has now blacklisted not just me, all the people that live at my address, anyone who works for me and tries to send a purchase to the work address, AND my friend who tried to buy me a present and have it sent to me directly. WHAT? I am sorry, this is CRAZY. Hello any attorney's out there- is this even legal? I am totally speechless. Also- they won't tell me what I did to cause this universal blacklisting. I sold an authentic purse but included fake accessories (dustbag etc) BUT I LISTED THE PURSE AS HAVING NO ACCESSORIES AT ALL and then put a note in the package to the buyer that I was including fake ones I got after losing the real ones- they could use those until they purchased replacements. I even labeled them "not authentic, not original to the bag". Come on Tradesy. $#*! happens. I lost the freaking accessories when I moved and now I am forever banned from your website - along with all the people I know, because I was trying to be ACCOMMODATING? Seriously?
The site is quite vivid and it gets your imagination working. The transaction also very swift and professionalism was displayed.
This is one happy customer
Ill been selling my items with Tradesy for about 2 years now before tradesy was good, Ill sell my bag, shoes, wallets etc, get my money less then a week after selling with a low percentage But Now smfh i sell an item & it take about a month for me to receive my money & they charge you for transfering it into your account then Ill have to wait another week for it to clear smh not to mention how High the percentage is... this will be my last item i sell with Tradesy!
Generally speaking Tradesy is not horrible. Sometimes you can find good items at decent prices. But from a seller's point of view there are things that need to be improved. I sold 3 bags over a month ago and I still haven't received my money. I transferred my money from Tradesy to PayPal 2 weeks ago, and I still don't have it in my PayPal account. No PayPal transaction takes that much time. Its just devastating that you can't get your money. Additionally, they have business accounts with some of the sellers. These people are charged only 9% fee and Tradesy promotes their items, which makes it harder for a regular seller like me to sell my items in addition to paying a 23% fee (20% Tradesy fee & 3% PayPal fee). I would have definitely cancelled my account with Tradesy if there was another comparable selling platform. I think people at Tradesy are aware that there is no other good selling platform for designer items and that's why they are taking advantage.
Well organized, prompt delivery - needs just a little help with photos of products and description. Overall - well done!
I used to love this site, not they take so much of the profit with their 20% fees and then hold your money for 5-6 weeks! I sold my beautiful wedding dress over a month ago and still don't have my money! I'm very upset, it's like I gave it away for free! :(
Very good, seems reasonable,& very good quality, very classy. I would love to be notified when you have new arrivals.
I had great experiences purchasing on Tradesy not thinking twice to look into seller reviews. I sold a LV bag, wallet, and Burberry bag and Ive not received any money. After ridiculous fees Im now owed $1600+ and havent received anything. Im waiting to hear theyre filing bankruptcy and Im never getting my money. Theyve literally stolen my money. Ive reported them to the B. B. Bureau.
I've spent years on online shopping and Tradesy is the worst online shop ever! I ordered an item from one seller from Tradesy and paid it right away. The seller emailed me one week later saying she regret to sell the item at low price, so decided to cancel my order and hope me to go back to buy it again at higher price! Extremely unacceptable reason for cancelling an order. Such a ridiculous and dishonest seller and unbelievably Tradesy authorized this cancellation without reviewing the reason! They just told me the seller might find a "listing error" or she no longer have the item. I emailed Tradesy team many times to tell them the truth after they cancel my order, I attached the email the seller sent me and their selling policy for cancelling orders (Obviously both the seller and Tradesy violated their own selling policy!). Guess what? They just completely ignore my messages, having no intention to solve the issue. Tradesy is definitely an untrustworthy company as the accomplice of sellers' dishonest behavior in online shopping. I got my refund but feel that I am totally screwed by them! Buyers' rights is never protected on this website!
Not a huge fan of this selling app. The payout is EXTREMELY slow! Takes almost a month from the time your items are sold to when funds are made available and to have it transferred to your bank! You would think it would be more efficient because you are charged like a 19% selling fee and 2.9% transfer fee!
Its a pain and very discouraging to sell.
Get more quality for the money. Just hope I get to use my 1st order discount on my gown. This is great so far. Nice people selling. Great finds. Fun hunting. Just wish you could check what you want to buy without having to go back in to put them in the basket. Like Itsey.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.