JDs S.

Logged into my account selected the products I wanted there was a promotion listed I selected it. Assuming if it was offered in my account I could use it yup it applied processed my payment done great easy right? No I think not I get an email an hour later saying the coupon offered and applied is not available for my account they went ahead and charged my card for the difference without permission. And after several emails not one single person can tell me
Why
A customer logs in to their account
Purchases items with their account
Applies a coupon code that was offered in the customers account
Checks out pays the amount that is shown the discount has been applied
Then gets an email saying yea you can't have that coupon your choice is pay difference (which they charged without permission anyway) or cancel account
If a coupon isn't applicable on and account why does it show up why does it get applied false advertisement and customer service that is lacking any kind of service. This was last straw with chewy I will be buying on amazon same prices!

Purchased a pair of sunglasses payment was promptly processed seller acknowledged then nothing no shipping I wait and wait after 2 weeks I contact customer service who tells me well guess we need to cancel order process refund hmmm ok I guess no real explanation. So wait a few days try again place order payment processed waiting... waiting... again tradesy cancels the order this time because the seller never acknowledged customer service has been helpful but it would be nice to actually get a product I order